We appreciated the central location. As tourists, we were able to walk easily to a lot of sites. We loved that we were upgraded so that we were able to take advantage of breakfast and snacks. With a busy schedule, we really appreciated this. And we would definitely return if we knew we would be upgraded again. And the food was descent.

Unfortunately it is an old hotel. As a result, we had a problem opening the door. We had maintenance look at the problem and they basically said it was an old hotel and there was nothing they could do. As a result, we either had to push the door with our shoulder or kick the door to get I. It was a little embarrassing since this happened every time.

Unbeatable location. Unique experience exploring the building, seeing the period details and historic photos and memorabilia around the hotel. Spacious room with good view. High tea was a delight ($$$ as expected) even though Zoe's is under renovation.

Hallway (second floor) and lifts had a musty odour. Bathroom did not have a ventilation fan which is understandable for a historic building, but might be expected in a more luxuriously priced hotel. Curtains in the room had unsightly oily-looking stains. Bed sheet had a small rust-coloured stain. We didn't receive any acknowledgement of our special occasion even though we noted it on our reservation. Valet parking looked hectic with the driveway completely backed up at busy times. Since we didn't have much luggage, we're glad we opted for a nearby garage in ByWard Market for a fraction of the price.

The location is perfect! The whole building is outstanding, feels magical! We were checked in a different room from the one which was previously booked; however, they solved the matter super fast and with no issues. Very educated staff, ready to help! We loved our stay, and recommending the property.

Unique thing I would say is the bathtub/shower. The space is tiny (as we understand as part of the construction style), but our sign indicating cold/hot water was placed upside down on the wall. It took us a call and a staff’s visit to realize that the hot water would come out when the shower tap was pointing to the cold water side.

The hotel was in a great location, near a mall, and provided access to all major sightseeing attractions. The room was large and comforatable and had a good internet connection. The hotel restaurant (The Terrace) was also nice and we did not need reservations.

The staff seemed a bit stressed out and overworked. The hotel was also hosting several weddings, and those individuals seemed to get more attention that the regular guests. The valet parking was not very organized and very expensive. The rooms were also very overpriced.

I stayed in a junior suite. The hotel's location is excellent, with everything within walking distance. The room was incredibly beautiful, with a stylish and cozy interior. The staff was very friendly and welcoming, and they helped me carry my bags upstairs.

However, for the price, I expected the minibar to be included, as it often is in hotels of this level. Additionally, I was surprised that while there was water in the room, the amount provided was still limited. It would have been more convenient if there had been more water available, as it's a basic expectation in any hotel. I stayed in a different hotel in Ottawa for a lower price, and the minibar was included. It would also have been nice if the bathrobes had been ironed, as attention to such details reflects the quality of service and is important for the hotel's reputation. This was a bit disappointing.

We have stayed at the Chateau a few times and it is always excellent the rooms are well equipped the staff throughout excellent and the overall feel of the hotel sumptuous - we also had tea which was on Mezzanine whilst Zoe’s is being refurbished (you couldn’t tell the workmen were very quiet and inconspicuous), the tea was excellent throughout 2 of the group were Gluten Free, the alternative was as good as the standard. The addition of the Happy Goat Coffee is inspired allowing for great coffee and light bites to takeaway this should be something all the Fairmont range do. Our stay was excellent throughout - thank you!

The location is ideal. Very easy proximity to all you need. The hotel bar was undergoing a refurbishment so not available (drop down of 1 point to a 9) We had upgraded to a gold room and boy was it worth it! The staff generally very friendly and attentive. Even more so in the premier level. The use of the lounge elevated the stay even more. Excellent service, views and facilities including food and drink.

Valet took the 45 minutes stated rather than the potential 15 minutes suggested. They did need to be prompted too. So go straight to the valet at the front door to know you are waiting.

The atmosphere and grandeur was amazing. The coffee shop take out was great

the Wifi and TV was terrible - sketchy - in and out Zoe's had a great view of the train station and lights The food at Zoe was unacceptable. The Foie Gras was definitely not fresh, barely spreadable and had little taste. A big disappointment at $42. The onion soup was not acceptable, luke warm, tasteless broth and the melted cheese on top was not Gruyere. The service and view was outstanding.

Lovely old style building! Great location.

Unfortunately, the plumbing is not up to date! Shower in bedroom was absolutely terrible! Barely a trickle of water! Certainly not strong enough to wash one’s hair! Thankfully there is a pool there, where I enjoyed my daily swims, and the showers, while still not perfect were certainly adequate for a reasonably decent shower.

Clean, beautiful and in the perfect area on Ottawa.

There was a long line to check in when we arrived late in the evening. I didn’t mind, it happens, and might have been an unexpected rush for the workers, but other people in line were complaining loudly or yelling at the staff, which I found to be very disrespectful. Also, it took awhile to get the car from valet when we went to leave, but it was understandable. The valet driver did warn us when we checked in that it could take up to 45min to retrieve our car during busy times.