Good location in downtown Ottawa. Nice, clean and big rooms with full kitchen equipment.

On arrival you have to pay 300 CAD as deposit. This amount is taken directly from your credit card and not only reserved as normal procedure on other hotels. Apparently it can take up to 7 days until the money is returned to you. The deposit should be returned to you as soon as you check out - I don't want to act as "bank" for the hotel.

Location is perfect, apartment is modern and well equipped, balcony is small but it is there

Shading was not sufficient for the night, parking very expensive

The concierge was extremely helpful and friendly, I received a welcome tour of the main floor and its amenities. The air freshener used in the lobby and main hall was especially appreciated as it was not something that affected my very intensely sensitive allergies and was quite pleasant and not at all harsh chemicals. The suite was fairly well equipped, and I very much appreciated the quality of the toiletries due to my extreme allergic sensitivities as well. The lounges, fitness centre and the billiards room were a wonderful addition, as was the lounge on the 12th floor where you could see out across the city. Both the pillows and the bed were extremely comfortable, and we both slept extremely well. Each unit provided individual, adjustable central air and heat. The three large planters on the balcony, along with the hanging basket swing, gas fire pit, lounger, and sizeable table and chairs set, made a nice retreat area. The rack with towels at the inside back of the shower where they couldn't get wet but were accessible was a thoughtful touch. There was a substantial amount of towels and face cloths available, so we didn't have to ask for them. There was a rain shower with additional handheld, more intense shower, and well-sized tub in the the ensuite. The mirrors were large in both bathrooms and provided a lot of storage space behind them. There was significant lighting available and lots of windows providing ample natural light . One of the bedrooms had no windows, so that was great for people who prefer to wake up in more darkness. The aesthetic was very pleasing and comfortable with a very natural air. All of the staff that we encountered were extremely friendly and helpful. Since this was our second stop through our travels, I did enjoy having the washer and dryer in suite. I found the suite very quiet, which helps with sleeping and being very comfortable.

There wasn't much to not like about this place. When I went to use the iron, I hadn't noticed that someone who previously used it had scalded something sticky on it. The staff were very friendly and helpful when they did arrive with the new iron I requested. Something which wasn't really anything the hotel could do anything about was that there was no view from our room. The original metal work from the hotel was where our balcony was, and you couldn't see past it except up, and that was a building that was being gutted and would provide very little privacy when it is completed and inhabited.

The front desk concierge team provided the best hotel/apartment checkin that I have ever experienced in 30 years of travel. Daniel was exceptional in assisting with to the apartment, providing local tips and information. Every team member was engaged and polite and helpful and are all clearly proud of their hotel. Location is exceptional. Rooms are quiet and spacious. Spotlessly clean. Superb facilities in the facility. Gym, lounge with a view, meeting rooms etc. i cannot recommend this place highly enough.

Only having a short stay.

Fantastic staff, very helpful and knowledgeable. Modern hotel with state of the art accoutrements and facilities. Superbly located.

The bed. Two adults simply cannot sleep comfortably in a double bed. Double bed rooms should only be assigned to single travellers. All other beds should be King.

Did not eat breakfast, but the room was excellent. You could live there, it has it all - kitchen, washer/dryer, dishwasher, microwave, coffee maker, stove/oven and kitchen supplies. Was very impressed.

The only issue with the room is there are no blackout curtains. They only have the white material ones that you can still see through at night.

Fast and friendly service, amazing value for money and in a great location nearby restaurants for breakfast, lunch and dinner. The kitchenette was also a helpful touch.

I had terrible sinus allergies that I assume was due to the bedding, however the staff were very accommodating and sent me a new set when I asked for it.

Location, space, friendly front desk

Your inability to do a simple task of allowing a bill to be split equally between 2 parties without creating a duplicate bill. You are not alone in being unable to do this task. Please think about this it’s not difficult. I wonder if the results and comments actually gets to someone whose willing to think and respond back

I like that I was upgraded to a balcony room

I didn't like the mattress I woke up with a extremely sore back and it would be nice for the shower rainfall head to be in the middle of the tub so that when two people are having a shower together they both can get wet at the same time

Centrally located hotel, with nice-sized rooms. Staff was polite. The bed was quite comfortable. There is a kitchenette and pots and pans, though no cutlery.

Small details: they provide coffee and sugar, which is great, but with no spoon or stir stick to stir with. They were supposed to call when my room was ready but didn't.