Easy to enter, room was nicely equipped.

Used the parking recommended by Sonder, $20 a day with in and out privileges. I checked in paid for parking and then left to pick up my friend from the airport. When I got back the parkade was full and we had to park BLOCKS away and drag all our luggage back. After I had already paid $20 for overnight parking. When I informed the staff they were super unhelpful and basically said it wasn’t their problem because the parking was run by someone else (despite the facility recommending it). It was pretty annoying to end up paying $20 for 30 minutes of parking and get zero compensation despite asking the staff to refund my parking.

- Nice and modern hotel in the heart of Ottawa - With gym, gaming machines, nice chillout rooms and a lot of space in general - Well equipped apartment with kitchen - Very kind staff who were always eager to help

- Parking in an underground garage for 20 CAD. - Our apartment was on the same floor as the reception and it was always pretty loud until late evening/night since you could hear loud talking near the elevators

Keypad entry all went well, even from the underground parking lot. Room with kitchen was perfect. I prefer no maid service, so this suited me, everything worked, all the appliances, etc. Good location, even for going down to parliament. Elevator was always quick. App explained things in detail, had to look up how to turn the heat down and it was all there in the app with good instructions.

Limited counter space around the single sink in the bathroom to put personal toiletries and hair dryer, curling iron, etc.

amazing location, brand new facilities, beds in the bedroom are very comfortable. definitely worth the price!

sofa bed has bed bugs. =( before I check in I specifically asked for clean set of bed sheet, comforter and pillows…. we couldn’t sleep the first night due to bed bugs. we complained, staff was very nice and give us partial refund . also change whole set of liners. they handled our complaint 5 star.

I loved the location. The building is very secure with all security codes at entrance, room was very clean, apartment style with all amenities. I would have preferred more space in bathroom, like shelves above toilet area to place my belongings. I was not crazy about the pillows on bed but then again that is a very specific preference. Next time I will bring my own pillow. Should I return again to Ottawa, I will definitely return to the Sonder but will choose a larger room. Thank you again.

I would have liked daily maid service to empty garbage and change towels daily.

It's nice to be between Elgin and Bank streets so it's more quiet in the evening. There's a Farm Boy (grocery store) and many other stores (pharmacy, wine store, LCBO, restaurants) within minutes of walking nearby.

The bedding duvet had stains (the side away from the body - only noticed it on my checkout day), the bathroom sink's plug was not working (one that you push down) and there are no hand towel bars\hooks. The hand soap bottle in the kitchen was broken and unusable. These are simple fixes so hopefully they get remedied on my next visit.

There were all the bathroom accessories and lots of towels. Also the bed linen and towels were very clean.

No bottle of water. Loud heater .No phone to contact reception. The blinds on the window were quite dirty (stained). Two of the three lamps did not work. The TV has no buttons and the remote has no volume buttons (or maybe I just didn't figure it out). Early check-in is quite expensive, you should reconsider this policy. Check-out is at 11:00 and check-in is at 4 pm. I think this is too late for check-in, you need to do it at 1 pm,since people from the plane have to sit in the lobby for half a day.

Very well located and equipped and quite comfortable and quite quiet for a capital downtown!! Stayed here 8 nights. The locker on the last day was perfect. Calling an Uber from and to the airport as well! By chance talking with reception, always with helpful people at desk, and I started using Holafly eSIM service and it's fantastic! Use my link http://rwrd.io/c87l7mt I would use Sonder again!

A/C and the ventilation from the bathroom could be a bit noisy, but usually do not like A/C so it was fine, turning it off. The ventilation in the bathroom might just need a quick easy, repair. Carpets were comfortable, but would also prefer without.

The room was clean and spacious and the staff were very friendly. The suite had all necessary cookware and appliances. I was surprised to find a second TV in the bedroom. The room was well decorated and pleasant. We didn’t have time to enjoy them, but we peeked into the gym and games room and they were very impressive!

It was confusing and a bit disappointing that the parking that was "included" on site costed $20 per day. It would be better if this was described more clearly, but luckily we found street parking available fairly easily. It would have been nice if the bathroom had towel bars for hand and shower towels, as well as maybe a proper floor lamp in the living space to have a “middle step” between all lights on super bright in the unit and one very dim reading lamp. This would have been an easy 10/10 for me with the above, but otherwise we’d still for sure visit again!

It was really clean and felt safe with the double codes for front door, and garage door when parking. The gym looked amazing a lot of lounge areas too although didn’t have time to use them. Staff was friendly when you see them which is great too.

The mobile key entry didn’t work in B1 parking. We had also went to go pay for additional parking but our parking ticket didn’t print, used the call help button, and thankfully didn’t get a ticket. I also didn’t like how I got an email and message to let sonder know when we are checking out. Standard is 11am, and that’s what my reservation was for so I don’t think there’s a need to ask if I am leaving early.