Staff were excellent! Reception staff were very helpful, particularly Joselyn who facilitated a direct contact for future reference and was very flexible and accommodating in seeking to meet any potential requirements. I appreciated being able to check in on a 24-hour basis and also appreciated the 12noon checkout. Shuttle service back to the airport was excellent - very friendly and efficient driver. Breakfast was good (see next question for point on keeping a better level of variety throughout the serving hours.)

There was a lack of clarity in how to access the airport shuttle from the airport initially - having an overseas phone number meant I was unable to call the number on the booking.. however even when a local helped by using his phone to call, there was no answer. Due to this inability to have direct contact and communication , I ended up having to pay out additional expense for a taxi. Breakfast was served 6:00am-11:00am… when I went at 10:15am, there was already less variety of buffet items available. However, staff were attentive and tried to keep things mostly stocked up.

Really close to the office, food was great, staff was super nice and the accommodations were superb.

Nothing to note about the property, the only thing that was a nuisance was the transfer from the airport. The driver did not meet us at the pick up spot (parking lot of the airport) at the scheduled time. We saw the van passing the outside of the parking lot, but they just left and we stood there for an hour waiting for the other van. We kept in touch with the concierge, and they let us know the other driver was coming, but they never did and said there thad been car troubles. The hotel called us a cab take us to the hotel — which was great, but we had already been up since 4am and we only reached the hotel at 9pm, quite exhausted and hungry and having to be up again at 5am the next morning.

An excellent hotel near the airport. Firstly the hotel kindly looked after a suitcase for us for 4 weeks while we visited other parts of South America, this was very kind of them. We arrived fairly late but the restaurant was still open. Both our meals were really good as were the drinks on offer & quite reasonable. The staff were excellent, really friendly & helpful. The room was great. A really big comfy bed, great, clean shower & bathroom. Well stocked with coffee options. As our flight wasn't until early afternoon we used the gym & the pool. Both were good, certainly enough to exercise properly & then relax. The pool has two great waterfall type hoses that offer a great massage. The free shuttle to and from the airport was appreciated. If we ever come to Santiago again then we will definitely stay here.

The airport pickup was a bit complicated but the hotel contract out this service.

The room was spacious and comfortable, and the hotel has an airport shuttle every hour. This is a good option for a functional overnight stay, for example, before an early-morning flight.

The breakfast was not of high quality. For example, the waffles felt like cold sponges, the marmalade gooey, and so forth. Lucky enough they had some fresh fruit on several plates (interspersed randomly within other plates that held sausage, cheese, and meat, ... with half as many spoons as there were plates, you get the idea).

The staff at the hotel was very polite and efficient. The restaurant was nice with good prices, although for some reason it doesn't accept all credit cards.

The shuttle from the airport to the hotel was a disaster. I asked the transfer at 6pm, but the airport service that brings the luggage is extremely slow. So I reached the meeting point at 6:18pm. Nobody was there, so I supposed that they were already passed by. I had to come back to the terminal to get wifi signal and called the hotel, they said that at 7pm another shuttle would appear. I waited and it didn't come, but I asked a parking shuttle driver and he said to me that they weren't usually on time. He was right. The shuttle finally appeared at 7:22pm. Thus, I could have picked the 6pm transfer if I knew the delay!

5 mins from airport, big clean room, nice pool which was not crowded and great to relax in. Breakfast was good.

I emailed, rang and messaged about the airport shuttle and where to find it in advance but got no response until basically an hour before it was meant to pick me up and only after ringing again. By this point, I had found an old review that mentioned a transfer company TransVIP that was partnered with Hilton so found their desk at the airport myself and got a transfer with them (which I think I was charged for by the hotel later). It made me feel quite stressed and I would advise the hotel to improve the shuttle booking service so that messages are responded to in writing the same day.

We stayed here last minute with the family as we missed our connecting flight, the hotel is lovely, and conveniently located not too far from the airport, the free shuttle was a bonus. Restaurant had lovely food for dinner and the staff were very polite.

We were waiting for 90 minutes in the reception until the hotel received proof from booking.com, you would 2hrs is plenty (although they could see the request), it was not what we needed after 17 hrs of travelling. The pool was very tired looking, Sauna and Steam toom was either not working, or they just didn't have it on

they helped us out when we were let down by Delta USA. they bent over backwards to make sure we were comfortable; allowing us to store our luggage and seat ourselves until the room was ready. The maintenance staff had to come and sort out the air con - he came immediately. they also ordered their airport taxi service and a packed breakfast as part of the deal. Couldn’t fault it. We even had the use of their spa and gym centres. The staff were attentive and very very courteous; they also had a range of different language speakers including English.

The room was very spacious, however, small details could be improved. For example coffee facilities could be better, instant coffee does not match the rate charge. Also, it should provide cotton pads, is not a great expense for the hotel and most hotels do provided. Finally, transfer from airport to hotel is provided, however it is not clear where to wait for the transfer, specially for guess that are not familiar with the new layout of airport and parking facilities.

I don’t have any major complain, only that information about the hotel facilities should be better.

Quality Hotel, great rooms and facilities

We had trouble finding the shuttle bus on our arrival. We followed the instructions and map provided and contacted the hotel several times, but were not able to meet the shuttle. In the end we hired a van. The hotel reception did get tired of us "not being where we were suppose to be". We may have got it wrong, but followed the map and instructions to the letter. If you are going to use the shuttle, tripple check the meeting instructions.