Room is specious and has everything you might need during your stay. Location is near to all attractions by car. Staff is friendly and helpful Was granted early check-in

Breakfast was not good at all. There was not much for me to eat. I had only bolied egg and some toast, considering the amount I paid for was pretty disappointing.

Prime location, walking distance to Xintiandi, People's Square and East Nanjing Rd.. A short bike ride to Yu Garden and the Bund. Room has some wear and tear but in general pretty clean. High quality toiletries are provided. Packages and other goods are delivered by robots (pretty fun). The staff at front desk were super friendly and helpful. I would definately stay there again next time.

It’s just 15-20 mins walk to Xintiandi shopping belt but I suggest taking a taxi since it’s inexpensive to save time and effort . Room is relatively good and well equipped with toiletries and detergent for washing machine and dish soup for dishes and pots. We didn’t cook but washed our laundry loads everyday. Very clean washing machine but the machine is a bit noisy as in most washing machine cum dryer . So suggest not to do laundry at night before you sleep . Plus you need to switch to dryer mode once laundry cycle is done. The reception staff were all very helpful . Really make our day. The concierge always smiled and greet when they met us.

We did encounter a bath towel which was badly torn. Housekeeping obviously not checking the condition of the bath towels .

This is about my fourth time staying at this place. It’s my go to accommodation when I travel for work. The rooms are really comfortable. You have all you need around you. A short walk to some fantastic restaurants and bars. I love walking to the bund from here. It’s about 20 minutes each way and you feel very safe. The room also has a washing machine which is really helpful while I’m travelling. Been able to wash your clothes halfway through a business trip as a bonus. They do our breakfast. It’s a simple breakfast but it was perfect for me because I don’t have big breakfast anyway.

Nothing

The hotel used to be run by Fraser and has rooms equipped with a kitchenette. At walking distance of Xintiandi malls and with subway and bus stations nearby, it is perfect for tourists visiting the city on their own. The staff is very professional and friendly.

The internet connection was not very good (slow and unstable) especially during the peak hours The apartment was great but the wallpaper is good for refurbishment

The rooms were spacious, clean, and comfortable, providing a great base for exploring the city. The location was excellent, close to the metro, Nanjing Road, and the Huangpu River, with easy access for those who enjoy walking. The check-in experience was smooth, thanks to a helpful staff member who allowed early check-in and promptly responded to inquiries.

The rooms, while clean, could use some updates to improve their condition. The breakfast was basic, with limited options that might not satisfy everyone’s preferences. Some staff members were not particularly friendly, which, while not a major issue, could be improved for a better overall experience.

The hotel was great! Big clean rooms, the washing machine was great (they also supplied detergent) and bottled drinking water supplied every day. The free airport taxi was also a bonus and made arrival to China stress free. I’d definitely stay here again if I came back.

Nothing, the stay was great and I would recommend it to others!

Convenient location, near subway and Tiandi. Quiet room, I appreciated the open balcony and the coffee machine Very friendly and efficient service

Breakfast could be improved, not a very large selection Wifi in my room was never working, but I was able to connect to nearby rooms' line Please provide separate garbage bins for garbage separation I suggest putting a cloth hanger or a table at the entrance

Caring staff who really went the extra mile. There was some confusion about whether breakfast was included in my rate (it was but initially I wasn't given breakfast vouchers), but it was efficiently and politely resolved. One receptionist helped us order late night snacks and was just so friendly and helpful. Rooms are comfortable and spacious, if a bit on the dark side, and perhaps in need of a little updating. The window to the balcony does not open, which is a shame. The French concession is just about walkable from here, which I enjoyed.

Breakfast is pretty limited, albeit also a bargain if you do have to pay for it. Westerners, especially, may be disappointed with the very limited options. However, the coffee is decent.

The room size and its fit out were great. We loved having a kitchen area and laundry however never cooked 🤦‍♀️. Comfortable bed and good views. Easy walking to food and activities.

Some areas of the unit were a little worn but because it was really clean the patching up was ok. We had wanted to find a supermarket but that never happened or a little convenience store so that’s more a location issue than accommodation.