The overall stay was very comfortable, the room was nice and spacious. The bathroom was great with a separate bath tub and shower facility. There was a work desk provided, which made the overall stay much more comfortable. The location was very central, with the Yu Garden, Bund and the nanjing road being 10 - 15 minutes of walking distance. There are 2 metro stations within a 10 minutes walking distance The staff was accommodating as well and some of them would help going beyond expectations. Would definitely come back and stay in the hotel

While appearing huge, the breakfast options weren't diverse enough, and staying in for 4 nights, it was very repetitive with the refills being extremely slow to no refills at times. There was limited staff that could understand English well, which made is difficult to ask the reception any queries or even the restaurant staff for help/questions on dishes. Finally, the room was neat overall but the room service did not clean or vacuum on a regular basis, they would only dust and fix the sheets (Without changing them), and just replace the essentials in the room I had asked for an extra bed, which they helped with. However, they covered the head post with towel as it was damaged internally, where I would expect better out of Westin and provide with bedding that doesn't need covering up.

Good location and nice rooms. Walking distance to the shopping area.

The club lounge was only on the 5th floor so no nice views. Usually club lounges are on high floors with great views. Also, despite requesting for high floors (which was duly noted by the hotel) for both my executive suites, I was given 6th & 7th floors. Had to ‘insist’ on it again the next day and asking the staff to get a manager involved to finally get slightly higher floors (10th & 15th)…. though would have preferred even higher floors. The view was one of the reasons we chose this hotel.

The room we were given at first was not as shown in the pictures. It was rather small, with one window only, with view to a building. However, my complaint was immediately taken into consideration and we could change to a beautiful and spacious room in the grand tower, without any extra costs. From there, everything was perfect. The hotel is beautiful and well looked after. There are always people cleaning every corner, a lot of staff in every place and very attentive to customer's needs. Despite having a lot of guests, there is always somebody ready to help. The buffet breakfast is amazing with a lot of chinese and occidental choice. The hotel has several restaurants and bars, one can choose from. It is obviously more expensive than eating in the city, but it's still a reasonable price.

As in all Shanghai, staff speak little English and they struggle to understand more complex requests. However they always have a translator app ready in case of being lost in translation. I did not like that they request a deposit in order to charge services to the room. This was also not advised on Booking.com. They wanted to take approx 500 euros as deposit from my account, which I refused. Meaning however that I had to pay all extra services (restaurant,etc) on the spot without being given the choice to pay later at check-out.

The staff went out of their way to accommodate us. My Father in Law and Mother in Law joined us for the last night as my Mother in Law needed surgery and was going into the hospital the next day. They gave us an extra bed, a bigger room and did everything they could to make things more comfortable. I truly appreciated it.

It would be nice to have the deposit returned to my account immediately upon check out. Since I paid using my Visa Debit Card the money should have been returned to my debit card upon check out not seven days later. We live in an electronic age in which transactions are made instantly. My deposit money should not be used to elevate their float capital.

We had a fantastic stay at The Bund Westin Shanghai! Special thanks to Ms. Arina for changing our room to a higher floor with a stunning view of the Pearl Tower. My sister and I had a truly memorable experience. We’ll definitely choose this hotel again when we’re in Shanghai! This hotel room is an epitome of modern luxury, designed to feel like a sophisticated studio apartment. The spacious layout flows seamlessly, featuring a plush king-size bed that anchors the sleeping area. A walk-in wardrobe stands elegantly nearby, offering ample storage for your belongings while enhancing the room's sense of refinement.

The room could be stuffy at night.

Overall the important things to remember a stay in a Hotel as positive has been fine. - loction very good - staff very helpful and pro active and customer oriented - room with nice layout, comfortable bed, internet good connection, AC also good. - breakfast good

only small things... - english skills of some employees still a lot of space to be better for this kind of hotel category and price level - sockets not 100% friendly for international visitors and condition of sockets (socket of USB and others on the working desk) not the best one (room 2608) - condition of handles in the shower and their function need to be maintained. - consider the quality debts mention above, slightly overpriced with 200 USD per night, but maybe because of exhibition surcharges...

The hotel was very conveniently located near shopping, restaurants, metro, and the main touristic area - the Bund, which offers a fantastic view of the skyline. The room was spatious and comfortable, clean and well maintained by the staff. The breakfast was diverse and of high quality.

Surprisingly, even in an international hotel, the level of English of the staff is low. The internet in China is limited (not a problem of the hotel in particular), but it creates many challenges for westerners used to using Google, Gmail, etc.

My mom and I stayed in this beautiful hotel for 8 nights. Smooth check in with Max at the front desk, he is very professional and thoughtful. Since we had longer stay, Max offered us free upgrade to a bigger room on the higher floor with more privacy. The room is spacious and bed is very comfy. Buffet style breakfast is amazing. There are so many different choices with both Chinese and Western food. We had to catch the train in a super early morning before the breakfast started, James, the restaurant manager even arranged takeout boxes for us. We were very impressed with the quality of the service in this hotel. All staff from front desk, lobby, restaurant, fitness center and room cleaning are super friendly and helpful. Also, great location in the city center and gorgeous decor. This was my first international trip after the pandemic especially for visiting my hometown. We had a very pleasant stay and will definitely choose this hotel again when we visit Shanghai next time. Thank you! :)

NA

The location of neighborhood was safe, bright and clean. Within a 5 minute walk to the Nanjing Road Pedestrian Shopping Street and about a 5 minute walk to the nearest metro station which is the Yuyuan Garden Station which is also the old Chinatown District of Shanghai. There are many shops and restaurants three blocks from the hotel. The check in front desk person, Miss Belle was very helpful and efficient. The concierge person, Mr Fred Yao was also very helpful. Many in the management team were in the lobby observing and movements of their guests.

Not much. The food was not much to my liking, unfortunately. I found their pizza in Prego to be very well made.

Reception is very efficient. Staff are super friendly. The concierge boy at the door is very good when we are unable to get a taxi due to peak hour, he can quickly order a taxi for us.

The breakfast is quite disappointed. Lots of varieties but you feel not much to choose from. Anything need to be cooked does not taste good. The quality is not up to a five star hotel. The only thing I like is fruits section. they also have different type of teas which I really like.