Spacious and clean rooms with terrace. Quiet and away from the road noise which was perfect. Nice Gym with views and roof level restaurant for breakfast. The breakfast was fresh and again so pleasant due to views and quality of the food. The area is safe and there are many shops in every direction from the hotel. There's a new international supermarket next to the hotel where you can find pretty much anything you miss from home. Staying at this hotel is the closest to feeling at home while still being in a hotel in a big city. Oh and the construction noise other reviewers mentioned might be over. They were renovating the room opposite mine in the hallway and I never heard a thing. The staff really do put a lot of effort into everything being perfect and it shows.

Shower could have had a little more pressure in my room.

Good location and nice views of city. Upmarket area which felt very safe and relaxed with plenty of shops, cafes and ATMs nearby. Huge room with jacuzzi, balcony, breakfast included.

Shower ran cold frequently. Reception staff didn’t speak languages other than Spanish. Furniture was dated. Hotel stairs were damaged and stained.

Workers and everyone I came across was polite and humble. They are short staff, and the as told due to the Pandemic. I needed some wash cloths and was told they don’t supply wash cloths, no microwave in any of the two rooms we rented for left over, hot water needs to be run for awhile before you can go in. But after all this, is a place I would maybe come back. Thank You Victoria Casa Staff❤️

No microwave and wash cloths in the rooms.

Awesome breakfast! The room was very comfortable and the staff was always attentive. The beds and the view from the room window were incredible.

Water pressure in the shower could be improved and attention to the towels needed per person (we kept asking for an extra towel each time they were exchanged). Otherwise, our stay was great!

Spacious room, great filling breakfast with great service and great views of the city. Comfortable bed and hot shower

It takes approx. 40min to walk to the nearest metro and approx. 20 minutes to the restaurant zone. But there's always an option of taxis and Uber.

Breakfast was wonderful with an amazing view! I was able to book a massage which was fantastic. The staff was super friendly and helpful.

The gym is actually a pilates studio so it was not open for people to use. The jacuzzi was under maintenance and not in use either. This would have been fine, except it did not match the description in the listing which said there was a gym and turkish bath.

Fantastic location which was close enough to the main part of El Poblado and always felt safe to me. Clean premises, good WiFi, friendly staff who were willing to help. Good efficient washing service. Tasty breakfast, with an amazing view. No complaints.

If I'm nit picking, the washing service was a little too expensive. Aside from that, I had a wonderful stay.

The breakfast does not have verry variation. But I did love the airea of the hotel, for me it was verry quiet. When we went out and come back, our room was alwaus ready.

Nothing. For me everything was fine.

very good location, close to the city, simple but clean room, good breakfast

we liked everything, only some misunderstandings with the staff as they do not speak English

Perfect location and amazing attention from the hotel staff. The views from the room are awesome. Good value for money.