Staff service was very good. The room size was good.

There was only one worn uncomfortable wooden armed chair and a desk chair. The room was large with nothing in it for comfort. The room was large enough to have at least a small sofa and two chairs and maybe an adequate sized table. The room for two had, as I said the one uncomfortable chair and a table the size of a large dinner plate. THE BREAKFAST WAS VERY GOOD, NO TASTY MEET AND OF A POOR QUALITY AND ESPECIALLY WHAT WAS WRONG, WAS THAT THE ACOUSTICS ECHOED EVERY SOUND AND THE LOUD DISO MUSIC ALONG WITH THE OTHER NOISE MADE IT IMPOSSIBLE TO ENJOY THE GOOD FOOD. After two breakfasts we could not take it anymore and did not have breakfast there anymore.

I liked the area, the hotel is connected with a mall and it makes it very safe and easy to go to other restaurants and for shopping. The staff was very nice and helpful and the pet friendly is unbeatable!

The swimming pool, it is not too bad but it could be better. In Medellin rains a lot, the pool is in the top floor and the hotel is up the hill therefore it can be cold up there. I would recommend to cover the swimming pool to make it more pleasant, when it is windy or rainy, it is very unpleasant and I saw it most of the time empty for a good reason.

Front desk staff, cleaning crew, room service

Very disappointed with the breakfast. I stayed there a year ago and they have had lots of great fresh fruit and cooked a variety of eggs at the egg station- All we got was a few sliced meats and cheese. The toaster for the small choice of bread took forever and people were lined up waiting for a spot. I will go downstairs in the mall for breakfast if I stay their next time. There was no heat...so I had to turn the A/C off to feel warm. They could offer more variety on the TV with apps for netflix etc

Location was good. Room was good and clean. We felt safe.

The final price was much higher than what I expected. There were additional tax charges that were added that I was not aware of. Sometimes the charges on booking.com are included and sometimes they weren't even for the same hotel. That is very confusing and I didn' t notice that which ended up costing me more. Another thing was that you need a cap to swim.

Very convenient location “inside” El Tesoro mall. it’s not walking distance from touristic areas but it is located in one of the best neighborhoods in Medellin with easy access to the airport and nice restaurants using taxis.

everything was perfect although the check in process was a little confusing to pay room upfront and then you need to pay everything at their restaurant, including breakfast everyday without the possibility of just providing room number.

Gorgeous views, access to a safe beautiful mall, proximity to great restaurants. Staff were friendly, professional and accommodating, the breakfast was delicious and the coffee was exquisite! I had one of the best massages and facial I have ever had at the hotel spa. Overall this hotel is a gem.

The location is great! Right by the mall and ample possibilities in walk in distance.

The amount that booking say we had to pay, including taxes and fees for our stay did not match what Novotel charged us. The add an additional 19% tax to the stay. We thought this was very deceiving and unexpected.

The hotel far exceeded my expectations it was almost what I would call a 5 start hotel! The location was very desirable being so closely located to a major shopping center. The breakfast buffet was unlike anything I have experienced before as well as the room service.

I would have appreciated more towels and preferably a face towel but other than that nothing comes to mind.

Room are very spacious and comfortable, was very clean. Friendly staff, very good location. Nice breakfast had a lot of choices. Comfy bed and pillows. Wifi connection was strong. no outside noise. very safe Hotel with access from the hotel to a big mall. Security everywhere in the mall. easy taxi access from the Hotel.

that my suite had a kitchenette with microwave a fridge, but was empty had no plate, spoons fork ect, only cup for coffee. we had only one day complimentary coffee. after that we had to pay. At breakfast they should have a staff watching the food, some kids touched all the bread with there hand and was coughing on the food.

It has an atmosphere of warmth and professionalism. The property boast 2 restaurants, pool, small gym, very nice views of Medellìn. Additionally, easy access to the in house Spa Nirvana- who offers great services as well. The hotel Novotel is connected to the el Tesoro mall which expands your food, entertainment, exercise-(Smart Fit gym) and shopping options.