The view of the volcano from our bungalow was so beautiful. The staff were amazing. Food was delicious. Spa was everything.

The room was outdated. The furniture was falling apart. Need some remodeling. The jacuzzi tub in the bathroom water had a such an awful smell like sewage water. Couldn’t use it like we wanted to. The main pool outside was just aight. And the thermal was not all that hot.

I loved the location the beauty the entire location. There's multiple hot tubs, one has a waterfall and is surrounded by forest, absolutely gorgeous. Pura Vida was what I needed on this trip and they provided it!!

I selected this place because they advertise unlimited select spa treatments. However this is not provided. When I went to the spa I was told I could choose between one 30 minute session. If I wanted an hour massage or any other treatments then I was required to pay. This is a theft/scam and I will be disputing with my credit card. I paid for services that were not available.

I got the all inclusive package and I was surprised that it came with massages and other activities as well as food and drinks it was a very good price for how much stuff came with it! The property is beautiful and had a great view of the volcano!

The food wasn’t the best

Excellent service, amazing amenities, and the food was delicious!! The view of Arenal was exceptional A+++ great property and rooms👍

I loved it all!!!!!

Great location. Room with a beautiful view of Arenal Volcano. Friendly staff, specially the excursion company.

The room needs maintenance.

amazing location, staff were lovely

shower was weak

The views, the free spa treatments, the cocktails, the barman, the thermal pool, the views from the room, the walking trail

Breakfast, the black sun loungers kept burning us, lack of WiFi in bedrooms

The hot waters and the luminous path

Need more restrooms where the bar and the ponds are.

The on-site hot springs are beautiful. The included 30 min spa treatments (one per stay pp) were a nice touch. The activity (one per stay pp) was brilliant. The bird life around the property and the trail walk is beautiful. Lunch was good for veggies and view from the restaurant to the volcano is amazing. Pool bar man is a diamond!

Not the warm welcome expected on arrival. Also placed in a dorm-like family room that smelt damp. Air con didn’t work properly. Pillows (even after getting them replaced) smell used by 1000s of people (and other things) which wasn’t nice. Used our clothes as pillows and slept badly. Breakfast was a bit lacking for veggies. Just to warn you there is no Wi-Fi in your rooms - you have to move to the Wi-Fi zone or communal areas to access it (unless you have a phone plan in Costa Rica). This was annoying if you wanted to stream music/ watch a film in the evening or whatever.

Breakfast was good and the location is great.

To begin I did double booking by mistake and even though we called immediately they did not refund me so I will be going again soon. YAY! (Sarcasm). So we stayed at the best room... so no complains about the room but we also paid the all inclusive package and if you ask me it should be called (Barely inclusive package) why? Because whenever you go to the restaurant they will hand you a different menu than what the restudant usually has... which will have the same exact dishes every day so if you are staying for more than 1 day trust me you will get tired of the "all inclusive" food. Lets now move on to the unlimited drinks package that does not even include the piña colada on it... again you will be restricted to 5 type of drinks instead of having access to their i guess "premium beverages". Plus the manager doesn't even know what he is doing. The rest of the staff was great specially at the restaurant and pool bar. PD: If you have the all inclusive meal package they will charge you $12 if you wished to use/switch their regular menu.