Hotel was close to Multiplaza Mall - within walking distance. Contains four restaurants on site with one open 24 hours, 24-hour room service and a full spa and hair salon/barber. Rooms are big with Byredo amenities. Full catering hotel service, staff are accommodating, helpful, and respectful. Hotel has an on-site atm, gift shop, and pool.

Pillows were very soft so required multiple pillows for comfort. Rooms needed to be air-conditioned because of humidity generally in San Jose, sometimes wanted a cool fan instead of a/c. Ac took time to cool as well. Only viewable hotel facilities are available on the TV, but no requests can be made via the TV except by calling reception. Could not view spa menu or restaurant menus on the TV. Just information on the restaurants and the facilities were available for viewing.

The location Escazu is a very nice place to live in. The room was big spacious clean I love the pool sitting poolside was so fun. I love the live music at the lobby it was so romantic being with my partner there I'll always cherish it. The beds are very comfortable.

The market's food unfortunately screwed up my order my seafood was raw and I had to pay the whole thing It was the first time ever i ever had to send food back in my life. I thought it was only a thing in reality tv show.

Quality hotel. Good looking rooms, clean. Friendly staff.

The price of those cans in your fridge. Really hard to understand why a can of Coke could possible cost $5. Breakfast cannot even be compared to that nice one we had in Tamarindo Diria.

- I loved the pools each one with different temperature - The staff in the restaurants, pool service, cleaning staff and bar are just amazing - The food at restaurants was excellent.

The information provided at the lobby, no recommendations, no help with inquirings; There was only one person every day the entire day doing his best but overloaded with all.

Intercontinental was fantastic. Location was just across the street from the beautiful mall at Escazu and my favorite local supermarket. The hotel restaurants were exceptional. We tried the lobster factory, the local market restaurant and the Italian restaurant. All three exceeded our expectations. Staff was very friendly. We took advantage of the breakfast every morning and the happy hour in the evening. Both were served close to our room, which made for a very comfortable stay.

Very clean

I requested my room to get cleaned, with the sign on the door, and was told not today. But then I asked again to the same lady, she said someone would come. I had the sign up for service, not sure what else to do.

We stayed at the Intercontinental the last 2 days we were in Costa Rica. It is located next to the mall for convenient shopping but was much further from the airport than anticipated. We stayed at the Club Tower Room and enjoyed the complimentary happy hour drinks and snacks.

I scheduled room cleaning service for 1pm and my COVID test at 4pm. We left our room after lunch to allow our room to be cleaned and returned at 4pm. When we returned, our room was not cleaned, and I discovered that my COVID test was cancelled because I was not in the room at 3pm to confirm the COVID test appointment I scheduled that morning. Both eventually got done but I was annoyed at the delays and that we had to leave our room again.

We have stayed at this hotel several times, due to doctor appointments nearby. My husband and I are vegan and I was pleased to see more food options in the room service menu. The front desk person who took my room service order was very helpful with the food order. However, more vegan options would be appreciated as you know it is a growing area.

I purchased water in the gift store. However, the price was different from one day to the next. This was not due to the change in colones-dollar. I wish that you could sign in to your room early, if it's ready, without paying the extra fee.

Extrodinary personal service by staff - especially the service staff in The Market restaurant there. Great reception staff and exceptionally service oriented door staff.

Nothing

It’s a very good hotel with all the amenities and a good SPA. I accidentally left some of my things in the room and they kept it for me and gave it back the next day!

Everything was great!