The room was large and very comfortable, the staff kind, the location fantastic and the whole arrangement worth while and good value. We enjoyed it!

We booked Parkside (as opposed to Riverside which was 50% more expensive) thinking it's the same Pupp hotel but a nice view from the hotel room versus a less nice one, as we really didn't care about the view. It turned out that Parkside and Riverside are two different hotels, with different breakfast arrangements, different receptions, different spas etc. Parkside is just a fair 4 star hotel. If you're looking for the iconic 5 star Pupp Hotel, it's the Riverside...

The staff, the ambiance, the sauna, breakfast It was truly a wonderful experience. I also just wanna thank the receptionist, we had booked riverside with forest view, I had mistakenly thought all riverside had front views, thankfully due to an unplanned check out we got a room at the riverside with front views. Totally worth it and the price difference relatively okay. We also enjoyed having our dog there. We also had dinner st the grand pupp restaurant, cake and coffee at the cafe pupp and tried their signature drinks at beckers bar. To relax just go down to the saunas.

The carpets are very old and in corners or along the hallway one sees old stains The property is standing since 300 years! So one cant nit pick on little things like these

Beautiful historical hotel, well maintained, comfortable room, great location close to the colonnades with thermal water and city centre, also the beautiful forest with the hiking trails up the Diana tower and Deer jump are just behind the hotel. Very delicious breakfast with good variety of choice even including Czech sparkling wine. Very hot dry sauna.

Staff could be a bit more smiley, warm and welcoming to truly make guests feel special and valued (reception staff, concierge, and floor staff in the restaurant). Also, male staff member in the spa (who took care of my peat bath with face mask) was not speaking English well and was not particularly friendly (or perhaps it's due to the language barrier). Lastly, spa area: herbal sauna hardly had any herbal smell, and steam room did not have much steam (the air was clear i.e. no steam most of the time and you had to wait like 10 minutes for some steam to finally appear).

Again, spectacular and extraordinary. Feeling like kings and queens when staying there. Staff is exceptionally friendly and the massage at the Spa was pure wellness. Lovely town as well, the hotel is perfectly located for walks through. We are already planning our next stay at the Pupp. Also looking forward to dining at the restaurant again, courses are true masterpieces!

Everything - the location , the facilities , the ambience , the charm !

We had the room in the other building , across the street . So it was a little annoying to take the bathrobes with us through a public street whenever we had to use the Spa facilities .

My partner and I stayed in Quisisana Palace suites across the bridge, it was beautiful. We enjoyed all the perks of Grandhotel Pupp including lovely breakfasts and access to the spa. The room was gorgeous and clean and very large, the bathroom was beautiful and the heated floors were very welcomed in the cold winter weather! The staff were very quick and had great attention to detail. Already recommended to everyone :)

I couldn’t possibly say enough good things about our stay here. The staff were incredibly helpful and kind. The spa was luxurious. The room was clean and comfortable. The location was perfect. The continental breakfast was beyond amazing. I had the best meal of my life at the steakhouse. I wish I could stay at Pupp forever.

The location is great in the center of the city. All the personnel are very attentive and supportive

We had dinner in the Malá Dvorana And Grand restaurant and the variety of food was not that much. It seems that both restaurants have the same kitchen that offers more or less the same plates with only some additional options in the grand restaurant. I would have expected more

The suite was enormous and very comfortable. Reception staff were very helpful, well-informed, and tactful. The place itself is richly evocative of a bygone era, but the modern comforts are all here. The breakfast in the restaurant is very good. The spa was a welcome retreat. The walks along the river to the old spa were convenient and interesting, much more Real World (young families with strollers, working couples on holiday) than the Belle Epoque setting might suggest.

We booked a room with a "forest view," cheaper than the river/town view, but we assumed also leafier. Our room, on a low floor, faced the wall of the new spa across a noisy outdoor passage. Trees were just visible above the wall. We adjusted OK, but would specify for a clear view of the forest next time. Also, my husband was sick after our dinner in the restaurant, though I was not. He quietly explained this to the captain at reception. The bill did not include any charges for that dinner.

There are two hotels within the existing old hotel. One part remodeled and one not remodeled. Make sure you stay in the remodeled areas. It's not only the room, but also the reception area and the dining area. The whole experience is different.

Didn't like the old hotel. They agreed to upgrade us to the new hotel at a small additional charge. By the way, this was not disclosed by booking.com at the time that the reservation was made.