Location, cost and general finish of the hotel was great

Pretty noisy area of hotel during the night so didn't sleep well. We were not by a lift shaft but could hear mechanical noises periodically during the night not sure what it was.

we had an accessible room, due to my partner being disabled. the room was huge, the bed was huge. the room was very clean. The Menu, the food and the restaurant itself were excellent. But the most amazing part of our stay was the staff. The staff are totally amazing, they really care and take a pride in making sure everything is perfect for the guests. All were cheerful and polite at all times in spite of how busy they were.

The only slight issue is that the main part of the room is very dark, my partner is visually impaired and while the lighting in the bathroom was excellent the little lamps etc in the rest of the room were not enough. Could do with having one main bright ceiling light added.

Lovely comfortable, spacious hotel with excellent lounges, bar and restaurant areas. This hotel is located off a main road and close to the motorway but it was so quiet with no traffic noise at all. The bedrooms were comfortable with comfy extra large beds. All hotel staff were professional, very friendly, helpful and nothing was too much trouble. The offer that children eat free at breakfast and dinner with paying adults was a great offer. Having a swimming pool with really warm water was also an added bonus especially having our grandchildren with us. Being pet friendly was the most important point for us. So thank you.

Providing bottled water in the bedroom on arrival and each day if possible, along with biscuits to have with tea and coffee would be an added bonus. Free parking should be included in the price for all customers staying overnight at the hotel.

ROOM WAS COMFY AND SPACIOUS

DIDN'T EXPECT TO BE CHARGED £6 TO PARK THE CAR WHEN WE HAD BOOKED TO STAY IN THE HOTEL AND NO MENTION OF A PARKING FEE WHEN BOOKING

Staff going the extra mile to resolve issues. Beverley was extremely professional and apologised for the way we had been treated and forgotten about at check in. She sorted out a room upgrade and waived the parking costs. Also agreed to pay for our drinks as we should have been looked after like that whilst we were waiting. Stacey was brilliant when eating in the restaurant. We had a few issues with my partners steak not being right. She was determined to resolve it. And went the extra mile to do so.

Arrived 10 minutes before check-in, we were told the room isn't ready, take a seat, and I'll come over and let you know when it's ready. After sitting there for 45 minutes, watching numerous people come in and get checked in. I approached a different member of staff to ask why we had to wait, whilst everyone else could check in. The 'leisure centre' changing rooms were very tired. The socket next to the bed was fizzing and arcing when something was plugged into it.

Breakfast was excellent - loads of choice. It was very busy, I think they could have done with more staff as the hotel was packed. On my room there was a safety latch which made me feel extra safe as know one could enter the room even if they had a key. The room was large with a great shower, easily accessible. Shampoo, Conditioner and shower gel all provided.

the area to put your case is too small. so it ends up on the floor. Cases open up both sides now, so the stand or area needs to be bigger. The lighting in the bathroom was orange so tricky for makeup!

Myself and my 8 year old daughter had a lovely stay. Our room was fresh, clean and spacious. We absolutely loved the comfy bed and the amazing pillows. We used the pool twice which was lovely and clean and really warm. Reception staff and leisure staff were lovely. Also a lovely housekeeping lady that we saw in thw corridor.

My only complaint would be that the waiting staff at breakfast were not very attentive. Nobody came to welcome us once seated and explain the process or where to find anything. After eating our breakfast I actually had to get up and ask for someone to bring a cup of coffee and no tea or coffee had been offered to us. Not one staff member had spoken to us apart from the man who directed us to our seat. The breakfast food itself was lovely though.

Hotel fine staff good

Kids running round all over with only limited staff carers persons trying to look after them (football groups ) ages about 5 years to 12 years. Should of kept them in the function room that was booked to them. I have children and grandchildren of my own and was not fased by lots of kids but i was more concerned about the safety of them running in and out of main doors and playing with the lifts with no adults around them (sorry) It has not put us off staying again but thought in future it should be better supervised. THANKYOU

It was a last-minute booking and it was very cheap compared to other places we have stayed at in Coventry. Upon arrival, we were greeted by a lovely member of staff named Dora. She checked us in, went over everything with us, and handed us over a warm cookie each. We went up to our room and it was lovely! The bed was a proper king-size bed, and the whole room was absolutely spotless! There was a good selection of teas and coffee in the room also. We headed out once we dropped our stuff off and did what we needed to do. We returned back quite late and again we were greeted by another member of staff who asked how we were ect and she was very accomodateding also. We went to bed and it was a very comfortable bed and we slept really well and a bonus it was relatively quiet compared to other places in Coventry we have also stayed at. Once morning came, we went down for breakfast, which was the best I have ever had. We checked in for our sitting, and we found a table and sat down. We went and had a look to see what was available, and everything you could think of for a continental breakfast was there! I would rate this hotel a 5⭐️ we will definitely stay again.

Good hotel , great staff and facilities

The location isn't the best if you have travelled by train , if you want to pop out to the local retail park which is across the road to the hotel entrance you have to cross over two very busy dual carriage ways and hop over 2 crash barriers . There's no safe crossing The bar food menu was very limited, but the food that came out looked good . For a Hilton it didn't really live up to the name