The food was wonderful! So delicious, varied and fresh tasting! Perhaps the very best part was the availability of coffee (specialty!) any time day or night. Alejandro and African woman whose name I did not get were fantastic cooks and a bright spot every morning and evening. The light buffet in the evening was so helpful after a busy day. The soups were delicious (all six that I tried!), e fresh root veggies were all nutritious. That is a welcome commodity when food on trips is often not fresh and not healthful. thank you! The desk staff were also most helpful , not only with my business needs but also with advice about various local sites. I really loved my time here ( my second stay with you and likely not my last) The common spaces are so comfortable and welcoming: Several nooks to work and read ….. again, with a complimentary coffee. Because you are just closing for renovation today, I will mention two things that need attention—at least in room 408. The lighting was very poor—not enough and FAR too dim. Also there was too little storage space. It would be helpful to have drawers and significantly more storage space in the bathroom.

Please see two suggestions above: lighting and storage space.

The breakfast is one of the best in Europe. Smoothies and little chai pots, pancakes, real porridge cooked to perfection, as well as hot options to suit all tastes. The dinner was included and is a buffet style served between 6-8pm. The options are amazing and includes a soup starter and a couple of mains, such as fish pie and there are a number of side dishes which include lentils, baked potatoes and salads. There is bread and fermented foods. It is all you can eat so you can eat till you are full. The room was very quiet and cosy. As I was busy in the day, I only used the room to sleep. It is all very clean. Location - next door to supermarket and close to restaurants and the water. You can walk to the town centre very easily.

Nothing ! For the price and location you couldn't ask for any more.

The staff were very helpful, the included breakfasts and dinners were amazing. The free on tap coffee and hot chocolate machines were fantastic. Rooms comfortable and had everything we needed. Shower hot and great pressure. Easy walk to harbour, shops, cafes, restaurants. The walk to central station was probably 20mins in the snow and was a little adventurous. If the hotel clock tower is open well worth a visit the view is spectacular and free. Renovation work is happening at the moment but didn’t bother us at all, never heard any noise, just saw polite trades people in the building

Really beautiful setting for a very special anniversary and birthday trip! The staff made it so special and the food especially was incredible- we were amazed at the amount of complimentary food provided to guests and the quality of the meals on offer was really high. The bar and dining areas really achieved the cosy hygge feeling! The room was beautiful and housekeeping were perfect. The sauna is such a great addition and was quiet and spotlessly clean. The staff were exceptional- attentive, friendly but not intrusive and nothing felt like it was any trouble at all.

Absolutely nothing!

The location was perfect. My room was spacious and very comfortable. I paid extra to have a room with a view of the city, mountains and harbour and it was well worth it. The last day I was in Bergen it rained and I spent most of the day sitting on the large windowsill reading a book and staring out the window at the view. It was wonderful. The breakfast and dinner were delicious and great value.

Nothing really. I couldn’t ask for more and I will carry fond memories of my stay there for ever.

The staff were very friendly and helpful throughout our stay. The food provided for breakfast and dinner was excellent. My husband enjoyed the crepes at 4:00. I would have but wasn't hungry. I'm sorry that I didn't at least enjoy them once as it is an excellent treat that you offer. We felt that the room was large enough and the bed was comfortable. I'm grateful that the staff could provide a fan to help us stay cool as we slept as there is no air conditioning at the hotel. Most of the time A/C wouldn't be needed. Just in the height of summer. :)

I felt that the room could have been cleaner. There were dust bunnies on the shelves where we put our clothes, so I wiped the shelves down before placing our items there. There were spots on the floor that a mop would have removed but a mop didn't seem to have been used. Also, the shower lets out a lot of water so the floor mat/towel gets soaked, however, the housekeeping staff did not replace any towels on the floor during our stay. We had to request a replacement towel from the front desk.

The hotel was in the middle of Bergen, excellent location. The staff were excellent, very helpful courteous and spoke perfect English. The food being included in the price was a nice bonus, including an afternoon snack of pancakes and coffee and tea available all day at no extra charge. We had parking reserved and was made available no problem. A little bonus is access to the tower of the hotel which gave you an excellent view over Bergen.

We asked for a quiet room but ended up in room 509 which was right next to the elevator. Avoid any rooms ending on x09 as they are on every floor next to the elevator.

Lovely clean hotel in an excellent location. The online check in and out makes for a smooth experience. Nothing seems too much trouble for the staff here. I liked the powerful hot showers and the lounge in this hotel. Large chain hotel with a family run feel to it.

I found the pillows a little too plump for my taste and the bath towels a little too small. however towels are readily replaced and pillows changed. the hotel is dimly lit, this is typical to Bergan and its hotels, bars and restaurants and not unique to this hotel. I would book this hotel again if I return to Bergen, and I shall look at other hotels in this chain in other locations.

We liked this hotel as it was in the central location and was convenient to near by attractions. The hotel was within walking distance to the public transportation and the train station. It was clean, comfortable, and quiet. The staffs were friendly and greeted us with big smiling. We also liked this hotel for its traditionally structure and the room setup. The breakfast were excellent with various selections. Even though the dinner was light dinner, but it was enough to fill our tummy. We were extremely happy with our stay as well as the price we paid. That is why we selected this same hotel before and after the cruise.

Nothing we dislike

We liked this hotel as it was in the central location and was convenient to near by attractions. The hotel was within walking distance to the public transportation and the train station. It was clean, comfortable, and quiet. The staffs were friendly and greeted us with big smiling. We also liked this hotel for its traditionally structure and the room setup. The breakfast were excellent with various selections. Even though the dinner was light dinner, but it was enough to fill our tummy. We were extremely happy with our stay as well as the price we paid. That is why we selected this same hotel before and after the cruise.

Nothing we dislike!