The reception staff are very polite, kind and helpful.. All full star for front Reception staff and restaurant staff , breakfast is excellent.

Housekeeping very poor, Nearly every day i Had to called them for room service ( housekeeping) cleaning , changing bath towels and toilet papers, cleaning rubbish bin, taking dishes from previous night and etc.( just forgot to take photos of all those stuff with date and time for evidence) Very poor service on this part ( housekeeping) or else I would have given all full star.

Good service provided by staff. Room was clean and comfortable to stay in. Amenities were in good condition and room was in a good location of the property

For breakfast the restaurant did not have alternative milk like Soy or Almond. This is very poor in this day and age. Their Manager needs to look at these things as the requirements for guests are changing. Also the juice provided with breakfast was full of sugar, no other options available. They can improve on this. Other Hotels are providing these options now and guests do not mind pay extra

I spent a night here soon after arriving on the main Fiji island. I was on my way to an island homestay and my night here was a perfect staging for an early morning ferry from Lautoka Wharf. I arrived later than I hoped, but the staff was very helpful in framing what I had to do and how to do it the best way. In the morning I had time for a quick bite at the breakfast buffet and, as pointed out, took a cab parked across the street to the wharf for 2 Fiji dollars. Sweet! The staff was very helpful and gave me walking directions to a nearby ATM so I could get the extra Fiji dollar cash I needed. Oh, and the night I arrived I was served dinner in the restaurant even though I think they were officially closed. Very friendly and helpful service!

All good for my needs. There were some features I didn't explore because I had to leave right away.

Good size room. Beds were comfortable, room very clean. House keeping was done daily so we had clean towels and beds are made everyday. Breakfast was included in the cost and had variety to pick from. Pool was clean.

Cost of food was a bit expensive as we were staying at the resort prior to going to Waterfront and we found the meal cost expensive. Probably time of use of the pool could be extended as the kids and teenagers wanted to spend more time in the pools due to the humid weather but 8pm was the cut off time.

We booked the rooms for our family of 7. All facilities are provided as mentioned. Cleaned and well maintained rooms. The best thing was that they serviced the room every morning without requesting, i was impressed. Pool is well maintained and instagram worthy. My kids enjoyed the pool and wife enjoyed taking photos. The greenery and plants by the pool add to the beauty. Staff were super friendly and welcoming. Breakfast buffet was awesome, better than a lot of other places. The staff .. remembered our family by name. One of them even made my favourite cappuccino every morning. They were easily available for any requests via phone. The room service for dinner was great. Their menu is also good. Location is good, has a waterfront view across the road, great for walks. They also have a bar with pool table open till late. I read they also have live music concert every Fri night but we had arrived on Fri so didn't get a chance to experience it.

Check in was late as they were still cleaning the room. We got our room past 4 pm whereas it mentions 2 pm on the website. We got rooms that were in totally different wings. Bit difficult for parents to climb stairs but they didn't have any other rooms available I guess. I thought when we booked rooms for family they would try to accommodate us together. That was the only drawback.

The staff, the food facilities and the room

The toilet and shower facility had a weird smell, it was for the duration of our stay, I suspect the traps needed flushing out

Very kid and family friendly. The staff were very kind and customer service was amazing. We had no issues. Hotel rooms were cleaned daily, room service was very fast. The restaurant was great, and the breakfast buffet was very nice. Always a lot of options with different roti and curries each day. The pool was very big and open till good hours. Overall our stay was wonderful here.

Breakfast excellent. Loved the variety of food served

No one came to take our bags when we checked out. It was very early in the morning n I don't think the desk staff were busy at the time. 2 elderly people do need help for these things.

Amazing costumer service, amenities are very clean and great pool area. We love the buffet breakfast, delicious and full of fresh fruits.

Lovely hotel with beautiful gardens and an inviting pool. Large, clean rooms which were serviced daily (if required). On-site restaurant with excellent service and good food. Beautiful views with the water right in front of the hotel. Local shops with many supermarkets and little food stores within walking distance and there were lots of taxis available if needed.

Lautoka was a little isolated when trying to arrange tours. The transfer costs to meet tours in Nadi were approx. $30-$40 per person. It is a local town, so not much for the tourist, although this is where the cruise ships dock.