the customer service is the best, I had a non amendable booking but given my mum was rushed into hospital on the day I arrived the team very quickly made arrangements to move my booking as a gesture of goodwill. this is my 4th time at the hotel, it’s a little different to a normal hotel with a mix of residential and hotel but the community within the hotel is a great. a tram stop is right outside the front door with a metro 50 meters away. the room was serviced mid way through the stay and I was updated about this via text message. I have been coming to Finland for 20 years and this is one of the best hotels I have used.

nothing the room has absolutely everything you need

A good view, nice bathroom, washing machine, kitchen utensils. Cosy and welcoming shared rooms in the building, nice sauna area. Good location. Initially I did not realise that there was no breakfast on site, I received coupons to be used at a nearby cafe. As the studio has a kitchen, it would make more sense to just make your own breakfast. Especially as there are 2 shops nearby. We would stay here again.

There was no salt or pepper in the studio kitchen, although we probably would have been able to get it from the communal kitchen. The location of bed in the room was not comfortable (in the middle of room) and the bed was a bit small for 2 people. It took us a while to realise how to use the stove. The fridge was set to max coldness, so our salad had frozen by the morning and had to be thrown away. We did not realise there would not be a TV in the room. It was not a problem for me, but my companion did not like that. We found out later, that it would have been possible to rent a TV.

Noli Sörnäs is a very well maintained and cosy place. Although it is not in the middle of downtown Helsinki, it is perfectly connected with the metro, several tram lines and buses. And there is a direct bus to the airport that stops in front of the door. The facilities in the room as well in public areas, such as the kitchen ans the sauna are really nice.

Out of the reach and responsibility of the hotel: The surroundings of the hotel are not very nice. As a single female traveller I would not feel at ease there.

I’m Finnish living abroad and stay here every time I’m in town to visit family. Rooms are clean & have all you need (especially for a longer stay if you want to do laundry etc.), the facilities are great (sauna, gym…) and while Sörnäinen isn’t necessarily my favourite area in Helsinki (strong recommendation for the Katajanokka Noli Studio for a lovely area too), it is extremely well-connected with trams, metro and buses, and walking of course which is why I prefer it. I have zero complaints, only thing I would say is to be aware that you are not booking a hotel with hotel breakfasts, massages etc. here, its more of an independent living situation with some great added amenities. They do have super helpful staff, but dont expect to ring the front desk for room service here.

Location pretty close to city centre. Near by are many public transport options. Room was clean and well furnished. In the kitchen was available all utensils(pans,forks, dishes etc) Host office was welcoming and helpful. Possible to leave your bags before or after checkin/out. There is available a gym and sauna both free of charge. Near by are two market shops and plenty of places to eat. In one of the pizzerias there is an 10% discount available if you show your room card.

In the few days we were there we saw plenty of intoxicated people in the district itself The sound isolation wasn’t the best from the window. In the morning you could hear sound from the street as if the window was open. Breakfast was for additional price in a near by cafe. It was very simple - sandwich + tea/coffee+ smoothie/yogurt. Cafe was more like a local joint. You could buy something similar for the same price or even less in the near by markets.

Highly recommend - stylish, practical and value for money! Great location, airport bus 600 drops you right outside the accommodation, tram and bus stops right outside and easy to use with HSL day passes. Beautiful lobby design and many cosy corners to work, read, relax and socialise! We had a late check-in and it was easy to follow all instructions and get the keys. Standard studio was spacious, light and loved the little touch of coffee packets to use in the morning! Hairdryers, iron, etc available on the floor and easily accessible with your room key. Kitchenette was well equipped with appliances and kitchenware! And it even had a washing machine and washing pods! Brilliant for our 3 nights stay and even more so if you are planning to stay longer! A very enjoyable stay and highly recommend!

So many things this hotel does right that other places could learn from! It was so easy to access things like irons and hairdryers. The rooftop, jacuzzi and sauna were great. Nice location close to everything, easy to do the self check in. Friendly staff. Rooms were a good size and had everything you would need. 100% recommended!

No problems at all. My room key did stop working one night, and the staff had finished for the night, however a security guy came to check my ID and allowed me access again. The key was then fixed the next morning from the friendly staff.

There's a big common area with sofas, some working space with monitors, and even a bookable meeting room. Big communal kitchen as well.

The vibe was impersonal right from the beginning, where you check in on a tablet without any interaction with the staff. The place is fancy but felt a bit eerie to me, especially contrasted with the drugged-up homeless people hanging out and picking fights outside. The double bed in our room had two single mattresses, so I spent the night in the crack between them.

Very close to the metro station, great view, the furniture design is beautiful, feels like a great option for long term stay. I absolutely can recommend it. I also wrote some downsides, but they were not significant

Although the furniture is beautiful, some of it was not in the place it should be according to pictures. There was no hair dryer. A little bit noisy from the road, but it wasn't a problem me. Cleaning service was asking if I need cleaning around 9am, but according to the message I expected to receive information about the time slot in advance

Soundproof door and walls, heard nothing from neighbouring guests, although my room was by the elevator. Clean, comfortable and nice room, well equipped. Very comfortable bed. Nice view from the 11th floor. The metrostation is just by the hotel.

I didn't like the area that much, but the hotel was at a good location for the purpose of my stay. The hotel windows are not soundproof. Although staying at the 11th floor, I could hear sounds clearly from the street. I had difficulties entering the hotel to check-in. I had my code, but couldn't make it work. Maybe I just did something wrong? Luckily I could sneak in with another guest. Once I had checked in and had a keycard, I had no troubles with the doors.