We appreciated the central location. As tourists, we were able to walk easily to a lot of sites. We loved that we were upgraded so that we were able to take advantage of breakfast and snacks. With a busy schedule, we really appreciated this. And we would definitely return if we knew we would be upgraded again. And the food was descent.

Unfortunately it is an old hotel. As a result, we had a problem opening the door. We had maintenance look at the problem and they basically said it was an old hotel and there was nothing they could do. As a result, we either had to push the door with our shoulder or kick the door to get I. It was a little embarrassing since this happened every time.

Unbeatable location. Unique experience exploring the building, seeing the period details and historic photos and memorabilia around the hotel. Spacious room with good view. High tea was a delight ($$$ as expected) even though Zoe's is under renovation.

Hallway (second floor) and lifts had a musty odour. Bathroom did not have a ventilation fan which is understandable for a historic building, but might be expected in a more luxuriously priced hotel. Curtains in the room had unsightly oily-looking stains. Bed sheet had a small rust-coloured stain. We didn't receive any acknowledgement of our special occasion even though we noted it on our reservation. Valet parking looked hectic with the driveway completely backed up at busy times. Since we didn't have much luggage, we're glad we opted for a nearby garage in ByWard Market for a fraction of the price.

The room with a view looked over the Parliament buildings and bridge to Quebec. Corner King Deluxe room very spacious with a great bed, living room area, large closet and lots of big windows. Staff was accommodating to extend the late checkout. Door Man was wonderful and so was the valet staff. The lobby bar staff were great too. The building itself is iconic and absolutely stunning. I wish we could see more, stay longer than one night, and explore the gorgeous Chateau Laurier Hotel.

The bathroom was outdated with a glass shelf that was sloped down towards the front - a fear and worry that things would slide off, or it may fall off. The bathroom definitely could use a refresh. The body soap dispenser in the shower was empty. I reported it to the front desk on check out and she was very apologetic and was gong to report to the manager. The rooms windows very very bright through the night so take care to draw the blackout blinds before bed...we did not realize until the next day that there were blinds behind the curtains. Parking is non existent so use valet parking but be prepared...$64!!!!!!!! but worth it.

Beautiful as any other Fairmont hotels we’ve been to. We love the old world glamour while being also modern and immaculate. Location was the best—very accessible to everything. Morning/afternoon front desk were so lovely and helpful. Special thanks to Alexander for being extremely accommodating any time we asked about anything—his demeanour and customer service was paramount. The kids really enjoyed the beautiful art deco pool! Will definitely stay here again next time we’re in Ottawa.

There were certain times that only one out of the five elevators were working so it took some time waiting for it (if it was too full of going the wrong direction). Also a stark contrast to our experience with the rest of the staff, the front desk lady in ponytail at 3am (Feb 1, Saturday) appeared and sounded very uninterested to help (maybe cos of the hour but she was bordering unpleasant) but when we asked for a cab requested to take us to the airport from the hotel, she told us she already booked it and 15 minutes after our requested time, no cab came at all so we just ordered Uber.

Beautiful historic property with tons of things to look at, right next to the parliament building

Parking was a mess, we were expecting to pay $60 a day for valet but when we arrived the line of cars was down the street and around the corner. By the time we made our way to the front (30 mins later) were told the parking was full and were told To go park at the mall. By the time we found mall parking and walked back to the hotel, it had been over an hour since we first arrived and we only had 30 minutes to get ready for our event. Mall parking was cheaper and on the future I wouldn’t mind parking there it was just stressful trying to figure out in the moment.

Room was excellent, everything worked well. Elegant and functional. Even windows opened a little for a few minutes of fresh air (expected sealed windows). Our room had an elegant turret area, set up with a desk and chair. Reading lamps over bed actually worked.

No night table on one side of the bed. PARKING! This was cited frequently as an issue, and I would agree. Line ups at valet loading / unloading area and wait times to receive vehicle are definitely an issue: We were there during a slower period (late February), I can imagine it's a real big issue during peak times.

The location is perfect! The whole building is outstanding, feels magical! We were checked in a different room from the one which was previously booked; however, they solved the matter super fast and with no issues. Very educated staff, ready to help! We loved our stay, and recommending the property.

Unique thing I would say is the bathtub/shower. The space is tiny (as we understand as part of the construction style), but our sign indicating cold/hot water was placed upside down on the wall. It took us a call and a staff’s visit to realize that the hot water would come out when the shower tap was pointing to the cold water side.

I stayed in a junior suite. The hotel's location is excellent, with everything within walking distance. The room was incredibly beautiful, with a stylish and cozy interior. The staff was very friendly and welcoming, and they helped me carry my bags upstairs.

However, for the price, I expected the minibar to be included, as it often is in hotels of this level. Additionally, I was surprised that while there was water in the room, the amount provided was still limited. It would have been more convenient if there had been more water available, as it's a basic expectation in any hotel. I stayed in a different hotel in Ottawa for a lower price, and the minibar was included. It would also have been nice if the bathrobes had been ironed, as attention to such details reflects the quality of service and is important for the hotel's reputation. This was a bit disappointing.

The hotel was in a great location, near a mall, and provided access to all major sightseeing attractions. The room was large and comforatable and had a good internet connection. The hotel restaurant (The Terrace) was also nice and we did not need reservations.

The staff seemed a bit stressed out and overworked. The hotel was also hosting several weddings, and those individuals seemed to get more attention that the regular guests. The valet parking was not very organized and very expensive. The rooms were also very overpriced.

We have stayed at the Chateau a few times and it is always excellent the rooms are well equipped the staff throughout excellent and the overall feel of the hotel sumptuous - we also had tea which was on Mezzanine whilst Zoe’s is being refurbished (you couldn’t tell the workmen were very quiet and inconspicuous), the tea was excellent throughout 2 of the group were Gluten Free, the alternative was as good as the standard. The addition of the Happy Goat Coffee is inspired allowing for great coffee and light bites to takeaway this should be something all the Fairmont range do. Our stay was excellent throughout - thank you!