Handy parking right next to the hotel in a secure car park (note an additional fee for this). Good value for money and nice hotel bar that we had a drink in one evening. The staff were very friendly and full of recommendations of where to visit in Bordeaux. There was a fitness centre which we didn't visit but a nice addition for some.

A little distance from Bordeaux city centre and a good 20 minute walk (at a good pace) to get to the heart of the city and one of the routes did seem a bit sketchy however the other route out of the hotel (as recommended by their staff) was a lot friendlier.

The location of the hotel is within comfortable walking distance of many of the fine attractions. As a solo traveller I felt totally safe within the hotel and its environment The staff were super friendly always smiling and always available to give advise on where to shop,sightseeing and nearby restaurants The room was clean and spacious as was the en suite with all one needs for a comfortable stay. Breakfast offered the usual selection and was well presented I would like to give a special nod to Le Petite Brassier a little restaurant located just round the corner from the hotel I had dinner there on 3 nights the food exceptional and the price very affordable.Also across the road from the hotel is the Mariadeck Mall that has a superb supermarket,Archan for anything you need the range is amazing

Nothing, everything was perfect

The layout of the room was excellent and i loved the privacy. it was very clean and not shabby or outdated. had absolutely everything you would need. The good parking just next to the hotel and 2 min away tran stop would take you to the airport. It was 41C and hotel had everything you don't need to go anywhere else. Staff is very helpful. Breakfast is very tasty 100% stay again

all is perfect

The room was amazing , everything was amazing, only one problem

The doors of the room make a lot of noise when they close, so in the morning you wake up as soon as someone leaves its room. The slams of the doors are like fireworks that explode in the doorway. On vacation found myself waking up at 6am cause doors were slamming. Very uncomfortable

The location was great and the staff were really good. The room met all our needs. There was a young lady on reception I think her name was Elise, she was brilliant and helped make our stay much more enjoyable with help and advice

Unfortunately the hotel was very busy due to the rugby World Cup so our stay was not as relaxed as we would prefer but this was a timing issue.

I missed cereal like weetabix or muesli as choice was hard cereals which I cant eat! Maybe I just didnt see it. Rest of breakfast was lovely.

As above. We need a fridge during that hot period last week. Missed ANY English programmes on TV

The location was good in so far as it was easy to walk into the old town of Bordeaux and had easy access to the trams and airport connection bus. The staff were excellent and very obliging, especially Anthony and Marion.

Our keys to the room failed to work on two days. However Anthony was very helpful and managed to open it with the aid of a machine as did his colleague the following day.

Excellent breakfast, with plenty of choice. Front of house staff were very polite, friendly and welcoming. Th hotel is a few minutes' walk from a tram stop on a line leading to the city centre, so it was very convenient. The location itself was very quiet, with no traffic noise, though being in the 'commercial centre' it could possibly feel a bit intimidating outside business hours and after dark.

Nothing springs to mind

clean tidy and modern

I had to ask two separate days in a row to get the drain on our shower to work properly. our friends had to return to reception and get their entry card reactivated every time they went back to their room. The bar closed at 10.30 on the Friday and Saturday nights of our stay. This is not mentioned by the hotel on their website. we enjoy coming back having a few drinks before retiring for the night

Nespresso machine in bedroom, comfy bed. Robe and slippers. Very quiet at night so uninterrupted sleep. Didn't eat there so no feedback on food. Staff very helpful and Pleasanton reception with excellent English. Short walk to town centre.

Nothing