The hotel is run by very professional and friendly staff who were willing to even adapt my booking to suit changes in my schedule. It is ideally situated with easy access to the old city, and University Hospital. In a quiet area with good restaurant's and public transport. Easy accessible parking in close proximity to the hotel. Modern spacious rooms and lounge areas to just sit and enjoy a bottle of wine or work. Highly recommended!!

Nothing

Stayed here to explore the old town and visit the Christmas markets. The hotel is located in a quiet neighborhood with a bakery across the street. Perfect location! The staff was very helpful and allowed us to check out late and leave our luggage until our train left. The hotel was so nice and the breakfast was delicious. I will definitely stay here again!

This hotel went beyond our expectations. The location, the staff, the rooms, the view, the service, everything is impecable and beyond what we thought (and read) it would be. Front desk: very friendly staff. They welcomed us with a tea while we waited for our room to be ready. The room: 10 points with an exceptional view to the cute square in front of the hotel. Walking distance from the city center. Breakfast: supreme. We could even get some sandwiches for our way back home and they also gave us a voucher with a complimentary drink (tea, coffee, beer) to take at any time with us. And the cherry on top: they gave us a souvenir (mug) to take home with us. For sure an experience we will remember! Thank you Rafaela hotel for the beautiful experience in Heidelberg!

We received a very warm welcome on arrival. My wife was not feeling 100% and the kindness shown by Benamor lifted her spirits. That same kindness and consideration was shown by all the staff we met. Our room overlooked a very popular square and happy sounds drifted up to our room making for a lovely atmosphere. We’ve never experienced such a wonderful window seat as in our room. Thank you Hotel Rafaela.

There was nothing we didn’t like.

The staff were very helpful and friendly. The room was a good size and we loved the window seat. Close to plenty of restaurants. Parking undercover nearby. Easy walk to historic town of Heidelberg.

Only negative, but it's common in Europe, is no jug to make tea or coffee in the room.

exceptional service, very kind staff, super comfortable beds, delicious breakfast, modern hotel in a nice neighborhood super walkable to everything in Heidelberg.

I wish we could have stayed longer :)

Two soaked and filthy cyclists didn't expect to be invited into the hotel immediately on their arrival and two hours before check-in time. Reception staff ensured our bikes were secure, luggage stored safely and sat us down with complimentary coffee while our room was prepared. Couldn't have asked for more.

Everything from our room to breakfast was excellent.

The hotel is located across from the Market square and within walking distance to the river. The hotel is very modern, the room have air conditioning and the beds are extremely comfortable. It does provide a good breakfast.

All was good

The hotel is very new, modern and clean, with high end finishes. It is a small hotel on a quite street across from a quaint square with a cafe, ancient chapel and small playground area. All staff members spoke either fluent or close to fluent English which was better than our German. They were cheerful, and eager to help, at all times, and with all services provided during our three night stay, including check in, providing city, restaurant and other randomly requested information. Breakfast was excellent compared to other hotels we visited in Germany during our two week trip.

The staff is so friendly, welcoming and helpful. Location is great, away from the tourist area in a small area with terraces, shops and a view over a small square.

The beds were a bit too soft for us, but that's personal. The room was quite warm.