The room and the bathroom were spacious and the bed comfortable. Since we stayed over Easter and the staff left a message that there were some some chocolate eggs hidden in the public areas, which was a very nice surprise. The hotel is in the middle of the downtown, with lots of restaurants and shops within walking distance. There are several public parkings nearby, so even if the parking from the hotel is unavailable, you always have other options.

The hotel is in a busy street in front of a tram station, and despite the sound proofing it was hard to sleep with the noise. But they do leave some ear plugs available in the reception. The receptionist is there for very limited hours, otherwise there is only a machine for check-in, check-out and a telephone for "extreme emergencies". In one of the rooms we booked the toilet didn't flush, and when we complained they said they were fully booked, so we should either share the toilet from one room or use the public toilet, which is not what we expected at all... In the end, a financial compensation was offered.

Amazing experience! Checking in was a bit confusing because the counter is in a building different from where our room was but that was just a 1 minute walk. The room itself seemed brand-new, with high ceilings and wonderful amenities. We also appreciated the little things that made us feel like home: separate blankets, a water bottle, toiletries… The only thing missing may be an air condition but they are not that common in Germany. Overall, we’d love to come again!

Location was perfect, as I was travelling to the University of Heidelberg it was just a 15 min walk. The breakfast was superb. One of the best I encountered in Germany. The room was generally rather clean. I was offered a restaurant voucher for the lack of room service, which was a perfect and eco option.

TV was not working, but as I have been working until evening it was not possible to inform the staff about that.

The breakfast was tasty! Our room was clean and comfy, the only negatives were that it was a little stuffy (warm) but that is because Heidelburg was experiencing a bit of a heat wave. We did have a fan but it wasn't as helpful as hoped. Also, the room was a little tight, but for the price we paid that was a fair trade off. It was clean and comfy though and we didn't spend much time in the room. The hotel is close to a main transit center and we found that super helpful for when we wanted to return to the train station. Overall great stay! The woman at the front desk was very friendly and helpful. Before arriving I kept getting notices for an automated /touchless check in for the hotel. When we got there the front desk receptionist was lovely and said that we could check in with her. ;) Wish we could have stayed longer.

Free upgrade from small single bed to deluxe double room. Clean. Propper dog friendly, just give them a heads up and they will prepare a blanket for your dog, many thanks!

A great value for the money. Located in the very central point, the hotel offers affordable rooms. No problems with the noise from outside. The building interior is nice and vintage, the rooms are more modern.

My room had a strong sweet smell, and the window was too small to vent it. Plumbing required calc removal. Unstable wifi. The outer door requires a card to be opened throughout the day-very puzzling for the arrivals.

Very good location, next to Birmarckplatz and Altstadt. Easy connection to public transport (either to Hauptbahnhof or castle) and close to stores and restaurants. The room is large and comfortable.

Noise. The streets were not quiet, and it was possible to hear it on the second floor even with a closed window. The ventilation system in the bathroom is also noisy.

Location location location It was clean Breakfast food qas nice

Breakfast room is underground We had to ask to put Ventilation on. Room furniture was chaep and falling apart

Yakub at the reception gave us an early check in, almost three hours before the schedule check in. Thanks. The location is on Bismarck Platz which is very convenient for visiting all the areas of Heidelberg.

A kettle in the room would have been better, though they give one if requested.

Breakfast buffet was one of the best we have had in a hotel, ever. Cereal, various types of bread/toast with cheese/ham/jams etc, yogurts, a wide selection of fresh fruit, pastries, a varied hot selection of local sausages and scrambled eggs, even delicious smoked trout! Wonderful. and staff very helpful and friendly.