The location was absolutely amazing - at the heart of the old town, a stone's throw away from the Venetian Harbor; there is also a lovely terrace on the upper floor with a sea view, and it was a wonderful place to finish off the evening. We didn't have breakfast at the hotel itself but at the restaurant next door (Enetikon), and it was some of the tastiest food we've had in Crete - everything was absolutely delicious! The room was on the smaller side but well organized; the bed was comfy and everything worked well. The staff was also very friendly!

The downside of the hotel's location in the Old Town is that it is not accessible by car, so that can be an inconvenience with heavy luggage. That wasn't particularly a problem for us (and the hotel is not at fault), but the information may be useful for some other guests.

Amazing location right in old Chania - 30 meters from the harbour, tons of restaurants/bars/cafes/shops around to wander in the pedestrian area. The room was gorgeous and had a private hot tub for use. It's decked around so no view of harbour, but the privacy is so nice. Also that's as advertised, so no issues there. You can also see the mountains behind. Beautifully decorated spacious room with day bed, big bed, coffee maker, small fridge and stove (which we didn't use). Lovely style; felt quite romantic. The staff were very helpful and kind. There is a small elevator behind check-in. The lady also helped us arrange a taxi to the airport when we left which put our minds at ease. We would absolutely stay here again - and in Chania in general. There is also a cute veranda to use on the 3rd floor with harbour view for your coffee.

Everything was great! Only hard part was figuring out how to best use the hot tub (turning it off when sleeping, how long to allow it to warm up) and not sure what chemicals they use but perhaps it's just not what we're used to which makes sense.

Palazzo Duca is just off the main promanade in Chania Old Town, very close to the port and resturants, but off on a side street so it is quiet. Very quaint room with small balacony where you could see the sea. The resturant is next door for an excellent breakfast, in fact we also had some lunches and dinner there too! Taxi's drop you off a short walk away as taxi's are not allowed in the old centre (so check details carefully if you have mobility issues). Check in was easy and likewise check out. They hotel kindly held our suitcases for us until the evening when we got a taxi to the airport.

Nothing

The location is excellent, just one small block away from the harbour front. Staff were friendly and helpful, gave us clear instructions in advance about gaining access late as our flight arrived late in the evening. Our room was classed as a "small double" but was perfectly adequate for our three night stay.

A minor point but breakfast was provided in the taverna next door. Good food and friendly service, but perhaps not the flexibility you would expect at a hotel buffet.

Location, breakfast next door (try the Cretan meal), 3rd floor balconies (both from the room and the large shared one). The staff were also really helpful with our late check in and early check out. Mini kitchenette in the room was really handy too

Street noise was a little loud, but we were there for the better part of a week and only noticed once. Most of the time it was pretty quiet

We were very comfortable in this hotel. It was exactly as described and our room was exactly as pictured. I was very impressed that we had a call from the receptionist making sure that we had all the information we needed to check ourselves in. This same receptionist was thoughtful and attentive throughout our stay and it does make a difference. The cleaner also does an excellent job and the breakfast provided at the cafe next door is delicious. I would happily stay here again.

The only drawback is not specific to this hotel but to all the hotels in the Old Town of Chania. There is too little parking available and it can be difficult to park your car. I think the municipality should probably turn the Venetian moat into a parking lot as soon as possible.

Staff is very attentive and helpful

I found out that there is no car access to the property only a few days before travel. For someone who has not been to Chania before, it is not obvious that Old town means no car access. I would recommend writing about it in the description, because I was on my own, with heavy luggage and back problem, having to walk from the bus stop

The location is good, just in the heart of the old city, and offers some views of the old port. The rooms are decorated with classic Italian finesse. Our suite's spa on the terrace was a pleasant luxury. The balcony with the view of the old port and the lighthouse, was a wonderful place to rest. The breakfast was served in a restaurant next door and offered three different but interesting possibilities for breakfast.

Like all the hotels in the area of the old town of Chania, this hotel requires one to park out of the old city and walk a few hundred meters to reach the door. There was some scarcity of parking the time we visited the place. Considering the class of the hotel, I recommend adding some options or variations for people with special diets (e.g., vegan, lactose-free, gluten-free) to the breakfast list of the restaurant.

The room was great. Great balcony. I think some rooms are better than others and we got lucky. The staff were very helpful and we were able to store our luggage on the day we left for several hours after checkout. The location of the hotel is also spot on.

It’s not the fault of the hotel in particular but like a lot of establishments in the area you can’t flush paper down the loo.

Very good location, all the beautiful places in old town were in a little walk distance. Our room was comfy, with a little balcony with beautiful views at the sea and over old ottoman hammam. Bed was very comfy. Breakfast was served at taverna next door and you can choose cretan or greek breakfast, everything was very tasty, fresh orange juice and good coffee. Staff very friendly. We rented electrical bicycles for 3 days and hotel gave us a place to keep the bikes safe during nights.

All good👍