Location was brilliant, just down street from train station. Breakfast was very poor. We had booked b/fast for 9.00pm and we were down around 9.15. Very little fry left and what was left was all dried up, including eggs (3). On leaving dining room we did notice fresh breakfast had been put out but we were not offered same at 9.15.

The breakfast, as outlined above. Also, there was no sound (picture perfect) on our television when we turned it on at 8.30. We phoned reception and after about 30mins a porter came. He was unable to get sound either, and left. We waited for over an hour, no porter. We then turned off telly at the socket and sound returned, thankfully. Disappointed at service received.

breakfast was lovely, a really good selection of food available the bed was really comfy and the room was spotless clean the staff was very friendly and helpful

the bathroom door was frosted glass, had gaps around the edges and had no lock - not very comfortable and not at all private the kettle provided in the room did not work there was some confusion over room service - there was a leaflet in the room that had a number to ring for room service, however when we rang the staff seemed confused about how we had got the number and said that there was no room service the glasses provided for the breakfast juices did not look especially clean, they were covered in watermarks and fingerprints

From start to finish we were exceptionally well looked after and cared for.....made feel so welcomed. A home away from home. When we got back to the hotel after our night on the town to the residents bar, the very nice night porter informed us the lift was out of action. He was doing his best to rectify this . For 3 of us this was fine but 1 of us(my mother 75) has minor mobility issues but was happy enough to use the stairs as we were staying on the first floor above reception and the restrooms were one floor below so was OK to have to use the stairs....it wasn't anyone's fault the lift wasn't working. Fast forward to the end of the night the porter had finally got the lift to work, which was great. His lovely colleague Danielle because of our understanding especially with my mother treated us to some well appreciated sandwiches, pickels & crisps hand delivered to our room. To me this was well beyond her duties but showed what EXCEPTIONALLY BRILLIANT customer service at the Eyre Square Hotel. Well done all, will definitely be back and most definitely will be singing your praises and HIGHLY RECOMMENDING the Eyre Square Hotel to everyone we can. Thank you for a wonderful stay .

Location of this hotel is truly excellent--less than a 10 minute walk from the train station. The hotel is modern and clean and the facilities are in great shape. The staff was super friendly, which we always love. Beds were very comfortable. Shower was hot with great water pressure. The only thing you may wish to consider is that our room faced front, towards the street. The area is bustling and it was noisy at night--BUT--we had a fan in our room and we simply turned it on and the white noise was enough to drown out any outside noise and we slept so well!! We could not have been happier!

I need to highlight the breakfast and the staff in the morning on 13th of June where a young smiling girl Emma was working. More of Emma - she was the most customer friendly and smiling person who took good care of our Irish breakfast. She really ensured a good start of the day with her friendliness and her way of looking after the guests. The bartender made absolutely the best Bloody Mary I have ever tasted and in general the bar / dinning area was beautiful.

You need to look into the speed of the elevator. We waited a long time both for going up from the reception area to floor 3 and also back again.

Staff were very welcoming and accomodating upon arrival and throughout. The location was perfect and right next to Eyre Square where you'll find fast food outlets, a convenience store right oposite the hotel and soo many bars with live music next door. The Breakfast was perfect, fried eggs, sausages, bacon, mushrooms and beans. Toast upon request, coffee and tea along with special coffee's like Latte's and Cappacino's.

Tripple room was a little too small, would have been great if the room was bigger.

I like that the property is right in the centre of Galway and it is beside the train station.

We only have 2 complaints about the property. We were not able to lock our hotel room door for during the night. We had been turning the lock in different directions but the door wouldn’t lock. The other complaint we have were the loud noises we had during the night. People slamming their hotel room doors shut really loud and a lot of people were on our floor talking and chatting really loudly. This was at 3-4 in the morning.

The location was fantastic. Only two doors down from the train station. The room was clean and the bed was very comfortable. The staff were very accommodating and friendly at reception and at breakfast. The breakfast was fresh and nice and hot too. We were able to store our bags before check in and check out.

The room as a whole was clean but the curtains and windows were affected by damp and there was alot of staining. Guests should be aware there is a pub next door with live music so maybe request a room not facing onto the back yard to the pub.

Excellent customer service from reception. Comfortable, clean pleasant room to stay in. The refurbished rooms are lovely. Excellent location for train and rambling in the city.

There's some rooms not re done yet and unfortunately we got put in an older room with an unpleasant smell. However when it was brought to receptions attention we were swiftly moved to a lovely new room. Hopefully the rooms will all be up to the same excellent standards soon.

Fabulous newly renovated rooms in the heart of Galway City. Eyre Square and its many bars and restaurants can be easily accessed within minutes on foot. No need to worry about expensive car parking as the hotel have this covered offering parking in carpark nearby at a discounted rate. Also thank you guys for arranging the room upgrade at no extra cost which was a really lovely gesture. We will return!