I got a room on the second floor. It was a double room. It was big enough for one person. It was very clean and tidy. The bathroom facilities were very good shower and the usual toiletries and towels supplied. The bathroom was spotless. I had breakfast in the hotel for the three days I stayed. It was the usual Irish fry up with tea and toast or rolls. There was orange juice and pastries if you preferred the continental breakfast. The location of the hotel is very good as it is near almost everything you would need in the town. There is a bank next door, Mac Donald's across the street for the kids, and various other restaurants if you want to eat out. i.e. Indian, or Asian, or Chinese foods in the local area. Most of them reached by foot. The hotel has a pool and leisure centre behind it, and there is an outdoor type of garden where you can get snacks in the middle of the day. The staff in the hotel were excellent, and went out of their way to give their customers great service.

I loved the hotel, it was like a maze with fun locations at each turn - the pub, resteraunt, garden bar, pool and gym. The location was amazing, one of the best playgrounds we've been to at the castle. Mcdonald opposite - kids were very happy. Shops close by for anything we'd forgotten - ideal. We will be back!

The breakfast wasn't the best, but there were plenty of options, and it was still okay. I had to go out to get a decent coffee. The staff were great tho. They warmed the pancakes up for the kids, which was great. Oh and the kettle in the bedroom was positioned in a place where the plug wouldn't fit (because it was low down at the desk and had no room for the wire below plug). And because of this the kettle had clearly not been used for a long time, it was slimey and gross inside. I gave it a good wash and moved the kettle to beside the bed but I was still put off at this point because I had none of my usual cleaning things (obviously). I'm sure if I had made them aware they would have changed it, they were very good.

Lovely hotel, great location in mallow main St. with a handy car park at rear, free for guests, we really enjoyed our stay, rooms are nice and bed was so comfy, staff and service good especially Adam in the bar, we didn't have breakfast but bar food was superb, live trad music at night was brilliant too, they also have a lovely heated beer garden at the rear, separate pool area at rear, but we are land creatures so never use it, overall a great hotel to stay in and base for exploring Cork!!

Creaky floors and thin walls could hear other guests at night!!

Breakfast was very enjoyable and the choice was excellent. The staff were really pleasent and helpful.

Opening the door to the gym area on time would of been helpful. Having to bang on the door for 15 mins to gain access the first morning was pretty dam poor, 5 mins on the second morning and a member of the public unlocking the door and on the final day I gave up after 5 mins just went for a walk up and down the street instead.

Quality of breakfast was outstanding. Staff were first class, exceptionally helpful and friendly. The same can be said of the young lady at reception and the young lady who served me a drink at the bar. The best staff I have encountered anywhere and I have stayed in many hotels.

Nothing to complain about.

This is (or appears to be) an old large town centre pub with a modern hotel and leisure complex built behind. So you get the advantages of a well located hotel, close to all amenities, and modern facilities. Our room was spacious with a very smart bathroom. The furnishings were rather basic flat pack stuff so lacked something. Breakfast was good. The staff were pleasant and very helpful.

All cerials at breakfast were commercial processed stuff and a healthy muesli would have been nice, however this is only a minor point,

Having a pool was great breakfast excellent

Pool was only accessible via an out side walk unless you wander up and down corridors and stairs then through the gym. The rooms are a bit stuffy even with the window open 24/7. You could hear kids above jumping g around upstairs but it's an older building so to be expected.

Staff extremely friendly professional and welcoming. Food excellent 👌 great menu choices. Breakfast great options available. Leisure facilities Fantastic. Didn't realise pool was using sustainable water (rainwater) well done. Great jacuzzi and gym facilities also.

Room a little small for 2 people. A fridge might be good edition especially as summers getting warmer. Also Iron. Get rid of trouser press and outdated wall hair dryer. Just suggestions.

The staff are very helpful and cheerful. Service with a smile.The breakfast Irish and continental buffet had very good variety and was tasty... Restaurant and Bar food , good value for money.Great location in the centre of town.

The hotel is a bit dated and the twin beds weren't very comfortable..

Staff nice, but under pressure

Having to wait 20 minutes for a drink, understand busy with party's, but you employ staff when you no you are busy, young lad thrown in the deep end did not no how to pull a pint, sitting at the bar staff all over the place and many people did not charge for their drinks