The staff was especially helpful, and quick to fix any problems.

The hotel has a lot of mechanical debt, a lot of little things that need to be fixed, things like the first room had a toilet that was loose and leaked. The second room, one of the sockets was loose in the wall, the room door didn't latch unless you pulled/pushed real hard, and the bathroom door wouldn't latch at all. Also the "ada" bathroom would not be very functional for a person in a wheel chair for which it was designed, and it was impossible to keep the entire thing from getting drenched when you showered.

convenient

spa and Shabbas lift not working

The location right next to the station. The room was spacious as we got a free upgrade, thank you Najla. Also the bed and pillows were great. Staff excellent. Friendly Mary and Najla gave us excellent treatment. Breakfast buffet has everything and more you desire.

It's an older hotel so some of the facilities like the lobby and the restaurant are a bit old style. I don't mind but accept a 1990s look.

Excellently located close to main transport hubs. Reception staff were very friendly, helpful and professional. On arrival at 0830 hrs,Najla checked us in with an immediate upgrade to a suite. Mary, later provided us with invaluable travel advice on the best way to see the historical biblical sites. A first class service.

Hotel is dated and probably needs to undergo a freshen up!

Location, location. It's wonderful to be near the bus and train stations, so you can go anywhere. Jaffa Street is also nearby, and you can easily take the tram to either Mount Hertz and/or the Kotel and other sites. Of course, the staff is super awesome and friendly. Mary, Mary Mary. What a wonderful person. I can't say it enough. The entire staff is also great.

There are not many things i didnt like about this location, hotel, or anyone else. The only issue I guess would be that the heat/cool is either one or the other, but they understood and I was good with it because it was cool in Jerusalem during that time.

From the moment I walked in, the welcome by Mary at the reception was warm, professional and caring. She arranged for an upgraded room to be ready while in fact I was codering to just drop off my bag, as check-in time was a few hours away. Throughout my stay, she was always there with a smile and offer to help. A true asset in the hospitality industry. The room (junior suite) was comfortable. Furnishings are fine (meaning not worn) but look a bit dated - although that is not u common in Israel. Let’s just say they are better than one might expect at first glance. :-)

We had a fantastic stay at this hotel ! The administrator at the reception Mery supported us in everything - starting from welcome drinks for myself, my wife and 2 sons, providing us the parking slot, navigating us in public transportation, helping us with taxi. It was an amazing surprise when Mery granted us complimentary breakfast for the whole family and allow us to keep the car at hotel parking slot 4 hours longer after we checked out. She also gave the opportunity to change the room if we would find that beds are not enough spacious for our kids, but everything was ok and we did not use this opportunity. So, the stay was very good, breakfast in sabbath morning when all cafes and restaurants are closed motivated us a lot and Mery took care about us in the way as her personal very important guest !

Maria at the front desk made our stay perfect: She answered all our questions with patience, she allowed us an extra-long checkout time on Saturday, she put a tray of snacks and waters in our room, stored our luggage...she made sure we had everything we needed and she really knew everything about the hotel and about the area.

The entrance to the hotel is actually via the backlot, and not on the main street. This "hidden" rear entrance caused some confusion for a friend who visited me, and later with a taxi driver who came to pick us up. But in the end, everyone found us! Not a big problem, and it's probably not solvable, but just wanted to mention it.

The hotel was so central. We needed to take the train early in the morning in order to catch an early flight. We literally walked across the street to catch the train for the airport. Location is great!

The bathrooms were slightly old and run down, but it reminds me of the old Jerusalem era/style.

Excellent stay. Moderate standard hotel with good value for money. Personal thanks for exceptional service and personal approach of the receptionist named Najla. In this respect the service quality of Samia and Maria must be highly appreciated as well.