The hotel is well decorated and clean. The staff were so nice and friendly. The room is spacious and modern. The hotel is surrounded by many shops and restaurants.

There's no kettle in the room for hot water if you want to drink tea. You have to go all the way down to the lobby area to get it, where they have located a water dispenser. The swimming pool is very small, it's not mad for real swimming, it's just for dipping your body in the water.

Nice hotel in general although price is mostly justified by the decoration (painting on sale on the walls, design fourniture...) than by the level of service.

No buffet breakfast in the hotel, you must buy each item you want (19 € per person should be deleted on Booking site). The messages received from the hotel before we arrive stated than rooftop and pool were open for the season which was not true (correctly indicated in information provided by Booking). Rooftop could have been open even if too early in the season to use the pool.

The staff were quite helpful. They management went out of their way to make our stay confortable and memorable. Everything we complained of were prompty attended to . For example, we complianed of lack of electric kettle to boil water to prepare infant mail, that was promptly provided. We also complained of lack bathtube to bathe our baby, the management bought a bathbowl to improvise. That was awesome. Kudos to Mike, a brilliant and friendly front desk officer, who always responded promptly to our needs.

Room was well designed and comfortable. Appreciated the amenities and the staff who happily answered our requests for any additional items we needed. So appreciate being provided our early check-in after a red-eye flight to DC

One front desk agent was very grumpy and unfriendly. She did not wear a name tag or I would provide her name. She was there in the morning on Monday 4/1. Curly black hair. Never greeted us or smiled or looked up from the computer screen. Acted as if we were bothering her. Had no idea where the closest Metro station was! Your doorman were always smiling and helpful.

I loved the ambiance, the staff were amazing and inviting, the staff in the restaurant were also amazing! The room was extremely spacious and comfortable, and the bathroom was all of our favorites. The water pressure was amazing, the temperature of the water was great, everything was clean and beautiful. I would definitely stay here again.

I didn’t like how high the incidentals were in addition to the price, but it what it is I guess, we still enjoyed ourselves and had an amazing time! I also didn’t like how small the fitness center was but the little amenities they give you in there were cute.

Staff was great! Really nice and helpful. (except the bar downstairs, outside. They were rude...maybe had a hard day.) Pool bar staff was good. Front desk was AWESOME.

A loud banging all night from an unknown place in the hotel above us. Very strange. But the front desk did discount our stay and were very kind but the banging never stopped. It was NOT nice. (Especially if you have jet lag from arriving from the EU.)

room was large and comfy for a 6 night stay and convenient location to restaurants and not too far from the metro

some areas of the hotel common areas are showing wear and tear and need a refresh

The suite was really nice and spacious. My sister and I went for a night to attend a concert. Close enough to catch a Lyft to capital one area for a few bucks. The valet was great. The concierge was amazing. I had a headache and they gave me Tylenol at no cost. It was a wedding going on and it wasn’t a ruckus or disturbance to me as a guest. The patio is beautiful and the fire pits are great for the cold weather.

Though the location is great it’s easy to ride by it. If you want a view, it’s not spectacular but it gets great light on the 10th floor.

Karen on reception was fantastic and went above and beyond to assist us with our 4am unexpected arrival. The room was superb, spacious, clean and airy. Superb location. Door staff were very attentive.

A male member of staff who was on the front desk was rude, arrogant and unaccommodating when trying to arrange a late checkout. Thankfully Gabby took over and made the process seamless. The male member of staff put Gabby down in front of us stating he knew better and he had been working there longer. Not a conversation any guests should hear. He shouldn't have any customer contact, he was the only negative during our stay at the Viceroy.

Every staff member I encountered was incredibly kind and helpful, room was nice (if just very slightly worn), wifi was fast, rooftop was lovely, check in & out was smooth. Location was great, very close to lots of food options and still close enough to walk to the center where I had meetings (~20+ min).

Just a few things were a bit worn-out (but not fully broken or anything) - a loose outlet, toilet flush didn't work correctly, would have been nice to be asked if I preferred to have a room facing front or back (not sure if with my room type that was an option). But very good value, at least for the dates I stayed!