We had an amazing stay! Everything was perfect – the staff was incredibly friendly, attentive, and professional, always ready to help with a smile. The hotel provided a wide range of amenities that made our experience comfortable and enjoyable, from the cozy rooms to the thoughtful extras that made us feel truly cared for. It was a wonderful experience, and we truly appreciate the warm hospitality. Thank you for making our stay so memorable!

We had a great stay overall, but one thing we didn’t appreciate was the price of a bottle of water at €3. It felt a bit excessive, especially considering all the other thoughtful touches throughout the hotel. This small detail stood out as less guest-friendly in an otherwise excellent experience.

Great location, clean room

Breakfast was mediocre - cold scrambled eggs, poor variety of food. City tax of 32 eur was an unpleasant surprise at the end - the staff should charge it or at least mention it in advance

The location of this hotel is really good, close to the train station and the bus (line 1) which you can use to get from and to the airport, but also towards Bergamo Alta, so it's very convenient. There are lots of eateries nearby and also a supermarket. The hotel staff is friendly and kind. The hotel offers good breakfast. I liked the alarm in the shower. On the whole, my stay was enjoyable.

I think that fitted carpets definitely need replacing. There were large stains in my room.

It was a really pleasant experience. The hotel does not have a restaurant, and it was pretty late when we got to the hotel, but the front desk agent kindly pointed us in the direction of some nice restaurants that were still open. We had some complimentary cookies waiting for us in the room and a personalized message, which lifted our spirits after a long day on the road. The room was very nice and clean, we had everything we needed. The bed was very comfortable. Awesome breakfast. Both my husband and I found what we liked in the available options.

The position of the hotel is very good, close to the tourist attractions, the room was good and the cleanliness is excellent, the staff was very friendly and gave us useful information about what else we can visit nearby Bergamo and how, such as Lake Como and Iseo...

The breakfast disappointed us a little, we expected more, especially after reading so many reviews that it was exceptional... I can only say that it is an normal, decent breakfast, exactly the same every day, without many options , with a coffee that I would have expected to be better, taking into account that we are in Italy

I liked everything.The hotel was very good,clean and quiet.The staff was nice and helpful.You can reach the hotel very easily from outside Orio al Serio Airport you take the bus that takes you just in front of the Bergamo Station and then it's just 5 minutes walk up to the hotel.You can explore both Bergamo bassa and Bergamo Alta by bus,cable car(the antique one )All in all I had a nice stay in Bergamo.😊

There are no minuses.Everything was excellent 👌

1) Very convenient location, close and easy access by foot to the train station and good neighborhood (Porta Nuova) with good restaurants nearby. Despite a not very glamourous facade and the entrance surprisingly hidden by the garage entrance, the interior of the hotel is actually very nice. 2) The professional, very nice and well customer-oriented staff at the reception. 3) Comfy double bed and nice bathroom (shower), the big balcony is a plus for the perspective of the room. 4) Good and varied breakfast buffet.

1) The configuration of the room is not very practical regarding the "wardrobe" because it is actually a small room between the bedroom and the bathroom, with hangers and drawers, where you can store 2 suitcases but not enough space to open them. 2) The wi-fi was terribly weak (at least in our room on the 7th floor).

The breakfast was really good and tasty. The staff was awesome and always willing to help. The location of the hotel, next to the city center was really nice. Really easy to move from there to go and visit or event to find a restaurant. Really appreciated the safe system based on your credit card.

The room was super clean and overall comfy but we got some issue finding the right set up for the air conditioning. That's a detail ;). The double bed was actually made of 2 beds, sometimes not so comfy. Overall, really good experience. Thanks a lot!

Staff were wonderful. They were friendly, welcoming and very happy to help. When we asked for local tips, they gave us recommendations of where to eat, a city map, things to do and see. Their English was fantastic. We had an early flight home. The staff booked us a taxi and prepared a breakfast box for us. We were upgraded to a superior room. I think the only difference between standard and superior was a kettle, a mini bar (that we did not use) and a metre or two larger I think (I'm open to correction on this point). I thought the size was standard - it did not feel large but we were very happy with the room. The room and bathroom was spotless. Plenty towels, bathrobes and Slippers. We could not find fault with the cleanliness. We booked breakfast with our initial booking. Breakfast was good. Huge variety of cold meats and cheeses. Gluten free options and dairy free options. Choice of two cereals, a variety of yoghurts and breads and pancakes. Little choice of hot food - bacon, sausage or egg. No tomatoes, mushrooms or beans. We were happy with our breakfast but fussy eaters may not be. A variety of coffees from the machine. You could also have a takeaway coffee when you left breakfast. Great location. We were a few mins walk from train station. We were a few mins walk from Sunday markets at the centre of the town. We could see the old town from the centre of town. It was a nice long leisurely walk to the beautiful old town.

No bar in this hotel. There was a poor selection of wine and soft drinks to buy from reception and drink in the lobby or your room. There was a self service coffee machine and microwave in the lobby. This is not the same as a bar. After a day of touring I would love to unwind in the hotel bar. There is a restaurant next door called the Vox you could eat and drink here instead.

Modern hotel great breakfast with lots of choice.Good location for the railway station and bus stops.Also close to the lower town centre of Bergamo and nearby restaurants.

The roads nearby were busy with traffic and the air quality nearby wasn’t great.Having said that the Hotel is set back from the road.The edges of the carpets looked a little dusty.