The personal was very nice, 10 of 10, and the breakfast was good.

You need new towels. I didn't use them, luckily I had 2 of my own. All of them with spotes and extremely used. Because of this only reason, I would never come back. The second night spent it at another hotel. Very disappointing from this point of view.

Very good place to stay, nice location and tasty breakfast.

Towel were not so clean. Other than that everything is perfect.

We had the deluxe apartment and it was so modern, large and comfortable- wish we were staying more than one night! There was a kitchen/dining and living area which had an induction hob, microwave, fridge, dishwasher and sink - also included all kitchen amenities such as glassware, crockery, cutlery etc. The beds were very comfortable and we had a great night sleep! The staff were so friendly and nothing was too much trouble - they arranged a taxi for us to the Aquarium so we didn’t miss our pre-booked slot!

The toilet was a wall hung one which was a bit too high

The rooms were spacious and comfy. we had a baby with us and she could crawl around and enjoy the time we spent. The hotel was very family-friendly and there were many options for kids and babies - healthy options! The staff were very understanding. Our baby woke up sick so they allowed us to check out at around 13:00 instead of 11:00. Overall, we really enjoyed the place.

Nothing

Rooms are good size. Family focused with pet friendly option. Nice interactive section for kids/teens. Restaurant was excellent, friendly service and great food. Staff were all very welcoming, warm and friendly.

The sofa bed was uncomfortable, with some supports missing. Not good for adults... maybe better for kids. But the bed should be fixed! My daughter slept in the double bed, and loved it. In-room TV was dated, poor reception and screen quality. To for an upgrade!

The beds were quite large and lovely. The breakfast was good, with plenty of options. And the food at the restaurant for dinner was terrific with reasonable prices. I recommend their Trofie al Pesto, it's delicious.

The shower had an inadequate drainage system, so you must shower in a few seconds; otherwise, the bathroom would be flooded. This could be by design to save water. Anyway, it was challenging, especially with the kids.

Very comfortable position when you travel for work purpose as per you can reach there in 3 minutes after leaving the highway, good covered parking spot, friendly and supportive staff, very big, clean and luminous room and nice food at the hotel restaurant

Prices should be revised, and maybe the parking should be already included in the amount

Fresh, clean room, with bottled water and Air Con. Our room was on the top floor, facing the hill. Hotel is in a location along the port area, about 15 mins drive from Airport. Directly on a bus route to the old centre of Genoa.

Novotel is located on a very busy junction, (which we knew), so a little noisy at times. Very good windows in hotel block put most of noise.

Driving for 4 days and probably the best nights sleep. Bed and pillows were so comfy. Excellent location for the port Staff especially Simona in reception was amazing. So friendly with our dogs and helped us around the hotel

No where really to bring the dogs for toilet breaks but who’s complaining. Little patches here and there worked fine.

Everything, staff is really friendly and helpful. They remember if you forget something. It's directly from the highway. They offer parking (8€ per night). Breakfast is very versitale and delicious. Dinner is avaiable till 10.30pm which is great. Check out is till 12am. Super happy. We thought we will stay only 1 night but instead we were there 3. Where ever we will go we will take Novotel Hotel.

There could be any more lift.