Staff waiting at lobby to answer any questions. Excellent location near Roma Termini and bus interchange Lots of restaurants nearby Love the colour mood settings in the room which we can change the colour

We will offered an accessibility room for which had a large toilet. However, the glass sliding door do not close completely. The glass bi-foldable door for the bathing area do not close at all and water splashes and flows out after every bath. The water ponding stays there throughout the night and the floor is always wet.

I like the modern design of the hotel which differs from the other historical hotels. The breakfast was the best I've ever had and well worth the price. It is centrally located across train station and hop on/off bus stop.

Though the bathroom did have an enclosure which many hotels in Rome do not, it wasn't properly sealed at the bottom so water always spills out after a shower.

The hotel is located next to the Termini train station, which makes conveninet to get to and from the airports. It is relatively close to the major attractions, like the Colosseum and Vatican CIty, is also close to Villa Borghese. The rooms are modern and everything was working as expected, and had all the necessary amenities for a pleasant stay. Room service came round daily, even if the room was left empty later. A special shoutout goes to the staff, who was absolutely lovely. The ladies that took care of us at dinner were very accomodating and nice, always smiling and prompt, genuinely making an effort to make us feel comfortable.

Very noisy. Soundproofing is vurtualy non existent, my room was next to the lifts so I could hear them all the time. I could also hear the next door guest showering like they were right in my bathroom. Food at dinner was quit the dissapointment. Very few options, and not very good, the only thing I liked was the pizza, everything else was subpar. The gricia pasta were drenched in oil, the meatballs in wine sauce with mash potatoes came cold in the middle and with no mash, had to order side separately. Most things come from frozen stuff, not great. No good coffee options for breakfast. Only instant cofee, you can request different type of coffee from staff but this is not immediately obvious. Please have an espresso machine like any respectable hotel should have.

The hotel was very clean, and all the staff were very kind. At breakfast, there was a machine to squeeze fresh orange juice, which was very nice. I made a mistake and broke a cup while using the machine, but after that, the manager took care of it and even brought the juice to me. The hotel was also in a good location, close to Termini Station, so transportation was very easy. But at check-out, I was a little surprised because they seemed to expect a tip. It was optional, but it was hard to say no. Still, I recommend this hotel!

Great location close to the main station. Nice, modern rooms. Good breakfast with good vegan choices.

Our room was far too hot. They couldn’t cool the room as apparently it is controlled centrally and they wouldn’t turn a/c on. Their only suggestion was to open a window which wasn’t particularly helpful. Especially as when we cooled it down overnight and went out, housekeeping shut the window so the room was far too hot again when we returned. When we checked out they tried to give us someone else’s bill and were quite strange about it when we tried to get the correct bill to pay. Another receptionist had to intervene to help as the first one was not listening to us.

The location was excellent for those who prefer to be at a main transportation hub that gives easy access to the airport and most major attractions. My family really enjoyed being able to walk a few minutes away to Roma Termini to jump on either metro line for the short journey to stops either located at or just minutes away from all the major tourist attractions. This location also made the trip from the airport virtually seamless by jumping on a Leonardo Express train (non-stop) leaving us with an approximate 32 minute train ride and 5-minute walk to checking in.

The only bump with our experience was with the fire alarm system unfortunately malfunctioning multiple times during one of the evenings. This event sadly happened late at night and only affected 2 floors which left our family unsure of how to react during the first two occurrences.

The hotel is perfectly located just a few steps from Rome's Central Station, so it's ideal for anyone planning to hop on a train to explore more of Italy. The rooms are comfy and stylish, with a real Italian flair throughout. But the best part is the staff – they’re incredibly warm and attentive from reception to the restaurant. They go above and beyond to make you feel welcome, especially if you're traveling with kids. Our little ones adored Federica, the waitress, who was so sweet and patient. The food was delicious, both breakfast and dinner. If we ever come back to Rome, this is definitely where we’ll stay.

Nothing

The hotel's location was very good, right next to the main train station. Our room was small, but clean and comfortable. I particularly want to praise the breakfast experience. The lady who greeted us and showed us to our table was exceptionally welcoming, kind, and friendly. She immediately saw my request for a gluten-free breakfast in the system and made sure someone brought me a box with various gluten-free bread options every morning. I felt truly cared for, as many hotels I've stayed at treat special dietary needs rather as a nuisance.

Check-in was frustrating. The young gentleman at the desk struggled to reply to my questions. His supervisor was nearby but did not intervene to assist with the communication, almost felt like he didn't care much. Additionally, the postcards I left at the reception with the same supervisor/manager to be mailed never arrived at their destinations - these were the only postcards from Italy that didn’t make it (other arrived long ago), so perhaps they were forgotten.

Next to Termini station, 30 minutes walk from the city centre, great, helpful, friendly staff, great breakfast (gluten free), crispy clean sheets and towels, well equipped bathroom. Comfortable bed and pillows which had a duvet cover and it was great (I hate the sheet thing that they usually do in Italian hotels and you tangle yourself in it at the end of the night).

Bring earplugs as the room was noisy, even on the third floor I could hear the traffic. Thin walls, I could hear the next room neighbours closing the door, taking a shower etc. The bathroom was a little bit dirty, there was hair on the floor and black dirt on the side of the bath and the shower looked uncleaned. I was wearing flip-flops so it was fine, but still a good scrub would do wonders for a bathroom that otherwise looked new.

Very convenient location, right next to Termini station, very clean and comfortable room (although a bit dark and small). The breakfast is a little expensive but excellent. The staff was very friendly and helpful, especially when I had to change my plans due to the strike. The fitness room is small but for running on the treadmill is fine.

The room was right above the smoking area so the some came in with the windows open.