Our room got upgraded but unfortunately it had not been cleaned well. I called out to the reception for the hairs found on the sheet and pillows. I was told it was the mistake of the laundry for not checking and they were under staff that week due to holidays. The bathroom on the room that we were in was evident with molds, it does need to be taken cared off.

I was sent with an SMS last Sept 24 from Hotel Lunetta asking me to change my rating from 8.0 to 9.0 or 10. "However, Booking.com algorithm only favors now ratings with a very high score. For this reason, we kindly ask you to modify your review assigning us a vote in 9 or 10 to continue our job in the best way. Best Regards, Roberto (front desk)" A review is a review. You should not send whatsapp message to previous clients to modify their reviews. This is SO UNPROFESSIONAL. Accept the feedback and review.

This is our 5 th time we have stayed at the Lunetta hotel. Best location near all attractions. They take great care in cleanliness, excellent breakfast, very comfortable beds.

The location was amazing and service was outstanding - the spa/pool was a lovely feature. The 24hr check in was perfect for our late arrival and there were staff to help with our baggage. Breakfast was just perfect - not too heavy and has everything you need.

This hotel was wonderful in every way. Great location, right around the corner from the campo de fiori square and market, rooms were a nice size, the bed linens were nice and beds were comfy and the bathrooms are nicely appointed. The breakfast was good and the drinks/service was nice. The bath products were top quality Malin+Goetz and the towel warmers were a great touch. The staff were nice and the spa was enjoyable. Oh, and the hotel smells amazing!!! Robes and slippers and a lovely turndown service every night.

The only things I can think of to make the hotel better (based on other top hotels we’ve stayed in): add Dyson Hairdryers with all the attachments including diffuser to the rooms, provide umbrellas at the door for guests to use, and offer usb ports in the rooms, and allowing guests the ability to make the rooms cooler.

Location is superb. Breakfast is great. Staff very accommodating and friendly. Bedroom was compact and had all facilities needed, but room (Superior Doubke) had no view. Bathroom very good. Overall, a very nice hotel with very friendly and helpful staff in a great location.

Nothing we didn’t like but some observations: Space in the hotel is limited but well used. No real area to 'lounge' in the evening besides using the breakfast area tables and chairs. The Spa is well appointed but small with only two loungers. If more than 4 or 5 accessing at one time, it becomes over crowded.

Hotel Lunetta was in an excellent position, very close to Campo de’ Fiori and Piazza Navona, so exceptionally central. It is located in a lovely small piazza that is quiet and secluded. The hotel is beautifully appointed with clean, comfortable, and well decorated rooms. The bed was exceptionally comfortable and the room was quiet and well soundproofed. The bathroom was a great size with a fantastic rainwater shower. Our booking included breakfast which was comprehensive and delicious. The team at the hotel were excellent, they were friendly, approachable, and eager to help. Nothing was too much trouble. They were able to provide help and directions as we needed. They really made us feel very welcome and looked after us well.

N/A

Rooms were a very good size for a European hotel. Bathroom was also very nice with double sink & very nice shower. Location was great - walking distance to many sites & good restaurants. Breakfast was good, although the same daily. The rooftop bar & beautiful spa were really an added perk. The staff was especially great from bellman to maid & bartender to concierge. Special thanks to Fabrizio & Sonia for making our stay such a wonderful experience.

We had some issues with our air conditioner but Sonia did get someone in to look into it.

The hotel is located in a great area of Rome. Very convenient walking distance to all ancient Rome has to offer plus really cute neighborhoods for food and shopping. The staff all go out of their way to make sure you are taken care of with a smile and no expectation of gratuity (although I always tip regardless of the country custom). Breakfast was sufficient, but not the best I've seen. Still, plenty of quality options of food and juice as well as a fully stocked "Breakfast Bar" in case you want more than just coffee.

It is an expensive hotel and having stayed 2 different times, I was surprised how different each room is. If you're looking for consistency of room, this may be challenging. However, the rooms are comfortable and well appointed.

The location is great, walking distance to all major sights. Complimentary daily 45’ of spa (hamam, sauna, pool) is a big plus. Breakfast is good, although the selection does not vary so can get repetitive after a couple of days, great coffee. The room is comfortable. Friendly staff.

We had a couple of service hiccups: upon arrival, we were asked to take a rapid test (in a clinic nearby at extra cost) in addition to our valid EU covid certificate and we had to use the official Italian Ministry of Health communication to prove we did not need to take the test; when booking time at the spa, the receptionist double booked the time slot and we had to solve the issue the next day over several conversations with the personnel. The staff were not proactive in looking for a resolution, promised to call to follow up but didn’t, etc. Minor room improvement suggestion is to add a shelf in the shower. At the moment you need to store shampoo, etc. on the floor of the shower, which is inconvenient.

Staying at Hotel Lunette was an unforgettable experience. From the moment we arrived, we were warmly greeted by the incredibly friendly Aya, who made us feel right at home. Aya went above and beyond to ensure our stay was perfect. She provided us with a detailed map of the area and offered daily advice on the best places to visit and activities to do, truly making our trip special. Her recommendations were spot on and added a personal touch to our adventures. One of the highlights of our stay was the complimentary 45-minute spa session arranged for us. It was the perfect way to unwind and added an extra layer of luxury to our holiday. The spa was tranquil and rejuvenating, setting the tone for the rest of our stay. The hospitality extended to the breakfast service as well. The staff at breakfast were incredibly friendly and attentive, making our mornings pleasant and enjoyable. Their warm demeanor and excellent service ensured we started each day on a positive note. When I told the very nice staff that I have some diet restrictions, he brought me a separate plate with the food I can eat. The location was great, super close to almost everywhere. Hotel Lunette exceeded our expectations in every way. The combination of Aya’s exceptional guidance and the overall friendliness of the staff made our trip truly memorable. We can’t wait to come back and experience the outstanding hospitality once again. Highly recommended!

Everything was great. Loved the everything