We had a wonderful stay at the hotel for 5 nights. The location of the hotel was second to none, a few steps from piazza del Duomo. The room was very comfortable and well appointed. The cleaning staff did fabulous job and were very accomodating. The breakfast was superb. I had a rental car and used their valet service to park and retrieve the car. Every single staff member was curteous and pleasant. Had dinner at the restaurant one evening and had a fantastic meal. The chef is exceptional.

That I had to leave.

The location is excellent. You are in the heart of Ortigia and you can walk to all main attractions and restaurants. The breakfast setting is wonderful. The staff was extremely attentive and helpful. We booked the deluxe suite and the bed was very big.

Nothing. You should simply be aware that, if you arrive by car, you will have to go through a popular pedestrian street. However, if you book the valet service with the hotel, you won’t have to worry about it for the rest of your stay.

Luxurious breakfasts. Room quiet despite being on main square. Loved the location in the heart of Ortigia, and easy walk to everything.

Carpets in hallways were really dirty. A small thing like that should be taken care of as it detracts from the otherwise beautiful setting. It was nearly impossible to reach the hotel by car. The hotel should suggest a place for visitors with cars to park, and pick them up from the car park.

We spent 3 nights at the Palazzo Artemide and had a wonderful time. It is ideally located right in the middle of Ortigia next to the Duomo. Our room was very spacious (big enough to do our yoga!). It overlooked the internal courtyard so it was extremely quiet, though I understand that the rooms overlooking the street are not noisy because it is a pedestrian area. The room was immaculately clean. The bed was very comfortable, and the bed linen which was of very high quality was changed daily. The staff were all very welcoming, friendly and helpful. We came in a rental car and they gave us good instructions how to get to the hotel. The valet service then looked after and parked the car for us. We did not eat in the hotel, but the breakfast was excellent with a large selection of choices. We would most definitely return and highly recommend it.

Nothing

Beautifully renovated hotel with welcoming staff. Wonderful dining room with vaulted ceilings. Great choice of food for breakfast, with attentive, friendly staff circulating around. The dinner menu was a little too limited for us and we ate elsewhere in the evening. Our room was on the third floor and we had absolutely no problems with noise from outside. The bed was enormous and very comfortable. The coffee machine in the room was a very welcome feature. Our only negative would be that the bathroom didn't offer anywhere suitable to dry large towels - just two single pegs on the wall, which meant that, having showered in the evening, they were still damp when we came to use them in the morning, as they had just hung in folds from the pegs. A couple of long towel rails, one at higher level and one below at a lower level, would have solved the problem. Oh, and also no hair conditioner. Having looked at other reviews, apparently I could perhaps have requested some but it would have been nice to have it there ready. There were all sorts of other beauty products, such as beard balm and cleanser, so no hair conditioner seemed a bit of an odd omission. The location is excellent, just steps away from Piazza Duomo. The cathedral took our breath away, and there's so much stunning architecture everywhere you look. A very memorable two-night stay for us in Ortigia.

The service: staff at reception give us important info, they were kind and quickly took care of our car parking (we were super tired after a full day of visiting ancient greek temples in Agrigento). Breakfast was perfect, with great options of fruits, bakery and buono canoli. Ah, location is perfect (piazzas, sea, wine bars- try Solaria just few steps).

Nothing!

The location was the best. The staff was excellent. The rooms were large and comfortable, breakfast was lovely.

The furniture in the room could have been a bit more elegant and updated.

Beautiful new renovations made it feel very stylish and special. The staff are extremely friendly, attentive, and helpful with all requests and even provided us with a check in tour which was lovely. Location is perfectly central for the best experiences here. Super comfortable beds and beautiful little terrace views of the street. Water pressure and hair dryer was fantastic with and gorgeous bathroom and towel turn over service daily. Free coffee included in the room which was an appreciated additional touch each morning as we woke up.

The breakfast is overpriced. We chose to opt out of the breakfast option which turned out great as you are so centrally located we got to explore more of the town. We spent around 15-20€ each morning for two of us for great breakfasts and the hotel costs 25€ per person each day.

High quality hotel - modern and comfortable- superb bed and excellent bedding. Me and my wife felt really good. The robes and towels were excellent as was the bathroom and toiletries and really 5 star experience. Staff were always on hand and helpful. Check in experience was brilliant.

You couldn’t say anything was bad but the cost of the breakfast at 25euro per person is wickedly expensive and the carpets in the halls between the bedrooms are marked and stained - why have cream thick pile light coloured carpet in a hallway that sees major foot traffic ?

Location was great for sights, restaurants and ease of walking around ortiga. Staff helpful. Outside terrace and reception modern and comfortable. Breakfast was good. There is a calmness about the hotel that made it very comfortable. They work with a taxi driver who is excellent and helpful.

There were two small lights on the wall (one was the air-conditioning monitor) that were lit up and in my line of sight that affected my sleep. No doubt when this room is refurbished (we had a standard room on third floor) it will be addressed but otherwise room was clean, constable, spacious and had wonderful balcony with view along to the Duomo. I would stay here again