The location was excellent, conveniently tucked away behind the noise of the main square but only a 5 minute walk from main attractions. The staff were very friendly and were quick to sort out any problems we had. The room was typically Venetian and very pretty, there was even gold cord running round the length of the walls. The beds were comfortable.

The air con was not cold at all, we found it so hot in the room in May and opening the windows let mosquitos in so it was very stuffy. The breakfast staff were not very friendly and there was not a huge choice of breakfast food. The bath needed a shower curtain around it to stop the floor getting soaked.

lovely breakfast and great location!

could be hard to find (like anywhere in Venice) so I recommend dropping a pin on google maps when you’re at the hotel so you can find your way back the first time!

The shower was great and the rooms were a really great size and brilliant location

We were put in a different hotel from the main one which I think was fine but it would have been nice to be put in the main hotel or told before hand

The hotel was very clean, the staff were polite and so very helpful. The location was convenient and the price we paid for our stay was very good. The breakfast was continental and very good. The balcony adjacent to our room was an excellent area to chill with a glass of wine or a place to catch more rays!! During our 4 night stay we had fresh towels each day and the beds were changed mid stay. A pleasant hotel away from the crowds but close enough to all the attractions. Would highly recommend.

Background music playing softly at breakfast would take away the quietness. Our room 301 was spotless but the shower screen wasn’t big enough, it needs to be bigger to avoid getting such a wet floor after each showering.

The hotel's location is great, right in the heart of Venice and close to several tourist attractions, as well as restaurants and shops, making everything easy and practical, especially in case you need to return to the hotel before going to the next tourist attraction. The service was incredible, all the staff were very kind and attentive and at all times I really felt respected and very welcome. Breakfast was decent and had everything you need to start the morning off right and as a bonus a little view of the canal through the lounge windows. I cannot forget the room which was very well organized and clean and with an admirable size, in general, everything was impeccable and with a charming decoration and artistic details in the Venetian furniture, I felt in a traditional romantic Venetian room.

The location was great, as we were only a short walk to San Marco. Everything was really accessible from the hotel. They set up all the taxis for us, coming in from Santa Lucia train station with luggage and then to Marco Polo Airport. They also arranged our excursion to Murano etc. It was very helpful.

The pillows were hard. But that's my opinion. The configuration of our bathroom was difficult to get in and out of the tub because the toilet was up against the tub. My son had difficulty not getting everything wet with the positioning up of the shower wall and water source.

Location, style of room, and staff were all amazing. The reception person was amazing and gave me SO much information and help with what line and times the water taxi went so I could get to where I needed. The porter was also fantastic, and I felt guilty as my case was very heavy, but he moved it in and out of the hotel and to my room without flinching! I did not get breakfast as I woke up late as slept like the dead! It was so comfy and quiet.

The bathroom was lovely and shower and bath were fabulous, but the space was not great. Being 6ft 2in tall, when I sat on the toilet I either had to sit at an angle, or with my legs wide open! Either way was not overly comfortable, and I doubt that a shorter person would have been able to sit "normally " on it either. Also the hairdryer over heats and cuts out, so took me over an hour to dry my hair after it got damp in the shower. But these were my only "issues"

The room was big enough ( not 45m2 as advertised though, but it was big, perhaps it was a mistake in the description, it looks like a 30,35mp2 room, sorry if I am wrong ). The location was good, there are restaurants near the hotel and you can even get a gondola ride from the hotel if you want (80 euros is the price ). The staff was friendly and helpful.

The bathroom was a bit too small but that's common in Italy as far as I saw, most hotels have a tiny bathroom :D.

The breakfast was very nice. Not full extended but of great quality. The style of the rooms were amazing and it's a great feature that this is found throughout the entire hotel. When we ran into an issue, the staff immediately supported us and swapped the rooms out.

There was an electric issue in the first room but the staff had immediately swapped us over. Maybe future wise they should check their rooms for electrical faults prior to renting out. Location is semi convenient, pretty short walk to everything but sadly the hotel is tucked away in a desolated corner. (I know they can't change this)

excellent location, really close to major sites

1. the breakfast is quite literally one of the worst I have ever eaten. Strange American style and almost inedible. Would be better if they focused on nice pastries and good coffee. 2. After arriving at reception I was taken to another building, this was fine but it would have been nice to know ahead of time. As a solo traveller it was a bit unnerving being taken to a different location.