excellent hotel - very clean very attentive and kind staff. The concierge was very attentive and many days during our staff it was Alberto, who was extremely kind and very helpful. very professional. The location is excellent and the staff very attentive at providing good directions. There need to be more awareness of vegan healthy lifestyles. very limited options for vegans.

very little options for vegans, healthy options with lower content of fat.

Ok so first and foremost the room was exquisite. Heated towels, cosy thick robes and a super comfy bed made it all scream five stars. We loved the breakfast!! We tried the sweet and the savoury continental as well as the avocado and salmon eggs Benedict and everything was exceptional! The cocktails (especially the Robert de Niro) were also simply beautiful with attention to detail (eg the hotel logo being stamped on the ice cube) very special. Concierge couldn’t have been more helpful booking us restaurants and helping us with our itinerary! The location too was easy to find and so convenient to all of the sights! This place is the perfect mix of luxury and design and yet it feels like a well kept secret. Thank you Palazzinna Grassi for a truly wonderful experience of Venice. It was unforgettable xx

An extra week stay

The hotel organized vegan breakfast and even vegan dinner for us, we asked for that in advances and it was perfect! Also we booked a boat experience where you are 1.5h on a motorboat with Prosecco and apéritif food. That food was also vegan ans very delicious. Within a 10-15 minute walk you are at Piazza San Marco, the area around the hotel is pretty quite. Everybody was so friendly and we felt very special. We will come back to Venice and surely come to Palazzi Grassi again. Thank you very much!

The motorboat taxis are very expensive but that is not a hotel but a Venice issue :D For around 10 minutes we payed 65 euros. Nothing else to say.

Room was comfortable, clean and modern. did not smell musty like many older hotels . Staff was exceptional. I left a painting in the room, staff went above and beyond to contact me and transport to me at my next location. Service was 10+. Breakfast was fresh and a wonderful variety. Highly recommend this hotel. Will definitely stay again. Location was excellent and close to water taxi.

Everything was great!

We love the interior design of this hotel, and room is very comfortable.

The location is not the closest to all the tourist spots, about 15min to St Marco, but line 2 water bus is right in front of the hotel. The drainage in our shower was clogged on the second night of our stay, the hotel staff sent someone to fix it quite fast.

The building looked beautiful, the entrance also looked fabulous, and of course it was located on the grand canal. The breakfast was one of the tastiest our family has ever had, thanks to your chef Vito. He made our stay go above and beyond and he is the main reason we would like to come back apart from the room.

Nothing

Perfect location, very close to all Venice attractions. Very comfortable bed

We asked in hotel for recommendation of nice restaurant where we can dress up and have nice dinner. Hotel helped us, they booked restaurant for us at really nice place close to San Marco. But the food there was disaster.

The breakfast was excellent, room very clean, staff friendly and helpful, bed very comfortable and facilities such as shower superb

The mirrors in the room were unnecessarily extensive. So much so that the TV could not be viewed as all you could see was it's reflection in mirror opposite.

What a beautiful place, the staff were more like friends, very professional and nothing was too much bother for them. The location is exceptional, tucked away in an alley on the quiet side of the city away from the tourists, but only a few minutes walk to all the attractions

The decor was amazing, the staff were so helpful. The most beautiful hotel in a perfect quiet location on the Grand Canal. Honestly cannot fault anything. the breakfast included was perfect. Fresh pastries, home made granola and breads. So accommodating with my daughters gluten free and dairy intolerances. the bar staff were great fun and everybody was so friendly.

not one thing!