The location was great. I was able to walk to the outlet and get food with my kids to save gas. We liked the pool area.

My bed was loud. It was shared with a 1 year old and when I moved, he would move because of the noise. The breakfast buffet could use a couple more options that is more kid friendly.

Bed headboard and fridge seemed like they were dropped down the stairs but everything was great besides that

Location was good. Easy access to downtown Charleston. Tourist information centre a few blocks away at the Fire Museum was excellent! You can book most of your tours from that location. Buffet breakfast was very good, and the staff were pleasant and attentive. Plenty of "free" parking.

Coffee maker in the room was located on a stand that made it difficult to add the water without pulling the tray partially off the shelf.

the location to the airport and room was clean

very strong chemical smell in the room. And check in staff is not very friendly they seem irritated. Kids were running up and down our hall in slamming the doors until quite late.

Check-in and check-out was simple and hotel was easy to navigate. It had adequate parking and offered optional private for a reasonable price.

Janelle, Sweetgrass Restaurant and Porch worker, was rude when handling our order Sunday morning. I was placed on hold where I could hear the kitchen’s conversation.

The staff were the best! Initially they were going to give us a room with only a king bed, even though I had requested 2 queens through Booking.com. They worked with me on this and were able to get me a 2 queen bed room. I learned that next time, I will call them direct without going through Booking.com.

The issue with the beds request. Very uncomfortable having to deal with that when I got there.

I liked the area/location. I liked the hotel lobby and employees, they were very professional and nice, the lobby was exciting really didn't have to leave the hotel because the lobby had everything

I didn't care to much for the room we asked for king and we got a room with two beds.

Staff was friendly! I wish I got her name but she was working Saturday and Sunday and I saw her from 5pm - 9pm and she was nice and helpful. Plenty of parking space and Tanger Outlet is right across the street which was great! I would defenitly come back to this hotel!

If I'm really trying to find something I don't like, the elevator was slow.

THIS WAS MY SECOND TIME TO THIS HOTEL. 1ST TIME ABOUT 1 MONTH AGO IN ROOM 113 AND NOT AS SATISFIED. THIS TIME IN ROOM 114 IT WAS A 10. BED WAS SOFT AND WELL SET UP, ROOM HAD NO ISSUES AT ALL, DINNER WAS GREAT. STAFF WAS SUPER - VERY PLEASANT AND HELPFUL.

NO PROBLEMS THIS TIME. ENJOYABLE OVERNIGHT STAY.

I loved that it was right/walking distance from the Tangler Outlet. The front reps are so nice. The bar was a plus, I didn’t get in the pool but it looked really nice. The room was super clean and the bed was so comfortable. The walk-in shower was amazing. I would and will definitely book again