Excellent location and great buffet breakfast. Nice amenities and good service from staff. Close to many major attractions and a short bus ride from the main station, with buses running frequently along the route to the hotel.

The room was on the smaller side and a bit awkwardly laid out (e.g. the tv wasn’t viewable from the room’s couch, and was right next to one of the beds). There was limited space to put clothes (just a couple of hangers along the entrance) and even with just 2 small suitcases you couldn’t really put them out of the way or open them easily, which got annoying when staying a few nights.

Very central location, from Kanazawa Station it is only 4 stops by bus and then you are in the center of Kanazawa close to the main attractions like the garden, castle and market. The room was very confortable and cleaned and we had a bath in the bathroom with all the needed amenties. You had a lot of choice for breakfast and it was very good! Then the hotel kept our luggage for the day before leaving. In addition, the staff speaks English very well.

The only drawback is that the coffees for breakfast could be improved with a real coffee machine to make cappucino, latte... instead of just strong black coffee.

Good location, clean and spacious for a Japanese hotel

Nothing with the hotel, I booked a extra night and was expected to book out and then check in again at 15:00. What was annoying the previous day when I booked the additional day I went to reception asked if payment had gone through ok, key card updated and additional breakfast coupon given. I had a debate with reception who then informed me I could keep the room after 30 minutes …..only to then receive a call to inform me payment hadn’t gone through …back to reception paid …..30 minutes later another call I had to let room service in to clean the room ! I’d had a late night all I wanted was a few more hours sleep !

The hotel was extremely well located, next to a large luxury shopping mall with a food hall on the ground floor, and a restaurant floor up high. It was within short walking distance to the Samurai district, and had a bus stop almost directly out the front. The hotel had free happy hour wine and sake every evening with nuts and snacks for guests in the lobby, which was a nice touch. The beds were reasonably comfortable.

The pillows are Japanese style, but considering that we are in Japan that is hardly surprising.

Our stay at this hotel in Kanazawa was absolutely perfect! The room was incredibly spacious, offering plenty of comfort, and the bed was large and very comfortable. The service provided by the staff was excellent – they were attentive, friendly, and always ready to help. We were also pleasantly surprised by the welcome drink, which added a nice touch to our arrival. The breakfast was delicious, with a great variety of options to choose from. Overall, we were extremely satisfied with our experience and would highly recommend this hotel to anyone visiting Kanazawa.

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The hotel is well located, being close to shops, department stores and within walking distance of attractions (Kenrokuen Garden, Nagamachi district). Modern decor and the rooms are very clean. Nice selection of amenities in the hotel lobby. Free drinks (sake, iced tea) and snacks at 3-8pm in the hotel lounge.

Lack of laundry facilities on site which was inconvenient as we stayed here for 3 nights. Location of bed next to the wall makes it awkward to exit the bed during the night.

Fantastic location, close to bus stops including the tourist loop bus. Very close to shops and restaurants. All the city tourist spots are in walkable distance from the hotel. Rooms are typical size for Japanese standards. Loved that they had hard and soft pillows. 2 bottles of free water per day was nice. Afternoon drinks and snacks were a nice plus. Breakfast was not extensive but we found it had just enough of a selection. Price was great especially compared to the bigger cities like Tokyo and Kyoto.

Happy, friendly and helpful staff not only at reception but also the cleaning staff. Enjoyed a large selection of dishes for breakfast and liked the occupied/unoccupied signage. The 3pm to 8pm free happy hour was excellent. Enjoyed taking the moisturizer sachets from the reception area. Everything was so clean. We are now going to book another Koko Hotel in Nagoya. When we come back to Japan we will be looking to stay at Koko Hotels if available. Thank you for a wonderful stay. We have booked another 2 nights at this hotel as we enjoyed our stay so much and the location is brilliant.

That we had to book out after our 3 nights stay and had to wait until 3pm for the next ,2 nights as we could not get the 2 single beds room and stayed in the superior queen room. It would have been nice to have an earlier check-in.

The staff was extremely helpful. I accidentally booked a smoking room and they had an opening for non-smoking which was great. We decided on an extra night when we got there so they were able to put us in the same room without having to move. Extra toiletries were self-serve in front of the registration desk. We liked that there was everything from face wash, mouth wash, to razors. The tempetarure of the room was nice. We didn't spend much time in the room so lighting wasn't an issue, but I can see why some might think it's a little dim, however, there is a button by the nightstand that made the rest of the lights turn on and we didn't find that to be dim at all. The have towels and robes in the room. We told them we didn't need house keeping since we were only staying 2 nights. We returned to a basket of fresh towels, robes, slippers, and water bottles. Again, pleasantly surprised. Welcome drinks and snacks from 5-8PM were a nice added bonus. They had sake, wine, different teas, and infused water. The location was right in the center of town. I saw previous reviews say that it was confusing. Our GPS lead us a different route as well, but we found it next to the Breitling and Panarai store. Overall, a really great stay for the price. You will not regret booking a stay here.

My husband said that the water temperature was a little off, but otherwise, we didn't notice it the second night.

Excellent central location and very efficiently run hotel.

It’s a very small point but It would be ideal to have a laundry service available on public holidays. Unfortunately our stay was on a public holiday and we were banking on using this day to do our laundry. Despite this the hotel were very kind to suggest an outside place we could have gone to. When you are on holiday it’s not great use of time to have to go out and spend time doing laundry yourself when you would rather be seeing the sights of the city when you only have one day there.