- Helpful staff - comfy bed - Twin room was Ok. - 7-11 on the 1st floor which is very convenient. - Location is perfect even we have a big luggage. - there is a taxi stand nearby which is very easy and convenient to go around.

- no drinking water in a room. - Check out time at 10 am is too early. 11 am would be better.

Superior location. It is right across the Kyoto Station, thus, you get excellent access to public transportation including the bullet train. There is a nice 7-eleven just on the ground floor of the hotel. Perfect to grab everything you need including delicious meals when you are super tired from your tours. The location is unbeatable. The rooms are also lovely and fairly large for the price.

Service is just okay compared to other 3-star hotels we've tried. They always made us come down to the reception for everything we requested (example: ironing board) instead of delivering to our room. Housekeeping cleanliness can also be improved.

+ Good location. If you arrive by Shinkansen, you're pretty much halfway there. If you go to the elevator in the middle (if, like me, you had heavy luggage), you're set for the best exit. If you need to use JR lines, the Shinkansen or want to go to Nara, it's all close. You're also close to the metro, the other train lines are farther away though. + Room size. Probably the biggest room I stayed in Japan, best bathroom for sure. Good access for anything in the bathroom even if you have mobility issues. + Desk and outlets for your devices were convenient, plus there was a little couch with a small table. Enough space to open the suitcase too, no matter what size. +Direct access to a 7-Eleven on the ground floor. A big Aeon Mall is fairly close too if you want something different than a convenience store meal.

- A bit heavy on the mirrors in the bathroom, but that's a minor thing. - The pillows are super hard, but you get used to it. - Don't forget the extra fee! I had forgotten that there's an added cost to staying there. For me it was 3000 yen (500 yen per night, it's a bit lower if you stay less than 5 days I believe).

My parents and I were all very surprised at how big the hotel room is, as most of the hotels in Japan are very small, especially the hotel is at Kyoto center area. It is very spacious and allow us to lay out suitcases flat and widely opened on the ground. It is quite short distance of walk to JR station and Subway/Metro. There is a 7-11 convenient store connect to hotel, and a small shopping mall within 5 min walk from hotel (there is Donki and restaurants there).

The hotel lobby and the 7-11 is always busy, but that make sense as the hotel probably quite popular given it is under JR West group.

Excellent location being a few hundred metres away from Kyoto Station, making it easy to reach the Shinkansen as well as for basing yourself for day trips around. The room was suitably sized for Japanese standards, with a bidet toilet and shower bathtub combo. Being close to the main transport hub, it was surprisingly quiet in the room. All amenities are collected from the ground floor which you can always restock if needed. The TV is also chromecast enabled which is awesome.

The bed came with only one pillow during my stay, but otherwise can be manageable. The bed is also firm if you don't mind that.

The room is spacious, with a good city view and daylight. You could open the window to let the breeze in when weather is good or when you wanna know what s the temperature outdoor. I particularly like the toilet /bathroom design, with the bathtub, WC and basin area with individual doors , it allows family members using the facilities concurrently with privacy. The location is superb, I could reach the Kyoto station and its associated shops and restaurants within 5 min. walk. There is a convenient store 7-11 with a rear door directly connected to the hotel, you buy get all things you need even in a rainy day without getting wet.

A very nice Business-class hotel, extremely close to Kyoto Station. The lobby and room are mostly western-style, though the bathroom is clearly meant for Japanese-bathing, with a low-mount spray wand with a deep soaker tub. The beds were somewhat soft, though you only get a big, fluffy duvet for a top cover. The tv is large, and you can use it to view the status of the four coin-laundry machines (which are almost always in use). Most of the front desk staff speak some english, one was fully fluent.

The A/C only goes down to 20*C, which might be tough for "cold-sleepers".

The hotel is in the best location which is directly across the street from the Kyoto station. Our family traveled to Japan for the first time, it is super convenient and there is a 7-11 directly below or inside the hotel. The staff is extra helpful and the service is excellent! I would recommend getting the triple room for 2 adults and 2 kids, the bed and pillows are very comfortable. 1 of the best features that I appreciate is the hotel. The TOTO toilet has a seat warmer, and the bathtub and shower amenities are there. The hotel provides free amenities like a toothbrush and coffee or tea for all guests to take. We opted for the breakfast, it was not in the international breakfast setting but it was very clean and tasty.

The staff was really friendly. Plus the hotel was right across from Kyoto Station so it made transporting everywhere really easy. They also had a konbini ( convenience store) inside hotel building, which was great to grab before heading back up to room. The staff spoke English and was helpful in aiding in luggage delivery services. Overall really satisfied with my experience! Plus there was a mall with a Don Quixote next door! Very quiet area despite being near mall and station.

The pillows were really stiff. Was hoping they would be more fluffy along with comforter. Also wish they had a little more bathroom amenities like the other hotels I stayed at. The area wasn't as bustling as Tokyo so it required further walking to find stuff open later.

Right across from Kyoto Station a block away and has a 7-11 attached to it. Got off the bullet train, had to go upstairs to get my three day Kyoto metro pass and walked and found this hotel easily. It's nice because I had to wait til 3 pm to check in and they took my bags so I headed off to Nara (1 hour local train, about 20 stops to it) and after Fushimi Inari Taisha on the way back (same train just 3 stops from Kyoto station) and checked into my room. Nice staff, nice hotel, quiet, warm, cozy and you are six minute walk away from a mall that has a grocery store on the ground level with all the major stores. It's called AEON MALL KYOTO, 1 Nishikujo Toriiguchicho, Minami Ward, Kyoto, 601-8417

Nothing. It was a very nice placed hotel. Easy to get to. Rooms were bigger than the one I had in Tokyo. Great place overall.