I liked the mostly everything! From the check-in process, room itself, amenities, food, service, and cleanliness. After checking out, we stayed at the lobby for an hour while waiting for our next itinerary, while still enjoying there complimentary drinks.

I didn't like how the staff at the breakfast buffet seems to be rushing to get our plate. The restaurant is not crowded so I don't understand why would she get our tray while we are still chatting. It seemed like that is their way to tell us that we're taking too much time? but it is a 2 hour buffet so idk...

Where to start?? So much good things about this hotel! Close to the train station and everything else really. The rooms are spacious, clean and it is completely quiet. The view from the breakfast room is breathtaking.. and the breakfast is amazing. Can’t recall when I had such a rich breakfast the last time. Definitely go for the breakfast!!!! And the the staff.. oh the staff. I mean people in Japan are very nice in general, but the staff here is outstanding. They make you already happy just by being present. Very helpful, attentive and friendly at all times. I want to mention especially the staff at the breakfast. Can’t even find words for them. Such nice people. Arigato gozaimasu 🙏

Room was bigger than average. Quite near the Nagano train station and lots of shops and restaurants nearby. Great secure facility to leave luggage after checkout which skiers can take advantage of. We didn’t,but felt it was really thoughtful of the hotel to provide the service. drink bar at the lobby where you can relax and chill while deciding what to do for the day. Kudo as well to the staff member who made their recommendation for us to go to nearby Togakushi ski resort, we really appreciate this insight as the place wasn’t touristy at all, which is what we wanted.

Wasn’t sure whether the room I got was double bed but it was tough to fit into people in that small space. Also, the pillows have like pebbles in them. It wasn’t my style but this is only nitpicking.

The staff were excellent. Very helpful and friendly. We really liked the coffee machine and put it to good use. The breakfast was good, with a nice range of Japanese and Western foods. The bed was very comfortable and the room itself was the biggest we've been in. It was good value for money compared to other places we considered. The hotel was closer to the station than we realised. On the last day, we found a shortcut through a side alley. It was quiet despite being so close to the train line.

I would have liked a sheet. The comforter was too warm and we kept overheating despite leaving the air con off.

Good location, Good Value. We were luckily on a higher floor so some view of the surrounding mountains. Decent storage space and a spacious room by Japanese business/mid-market standards. Morning coffee service in the lobby was much appreciated.

In terms of the room/hotel, not too much to comment on in the negative. One piece of advice is to avoid the Google Map directions to the property. Why? The two "quickest" ways either involve tangling with cars seeking out one of the many car parks en route or a side street that one may politely describe as "less desirable" due to being an obvious favourite of the local avian population. Let's just say that you would probably not want to drag your suitcase through any of that and leave it there. Stick to the main road sidewalks; wider, cleaner, though a bit slower to reach the hotel.

Basic hotel with polite service. Breakfast is awesome. Hotel staff was prompt and offered us a refund for our breakfast upon hearing that we didn't have time to take it because of our travel itinerary.

Nil

The room is spacious and clean. Staff are very polite and helpful. Breakfast is very good. Even though compared to its competitor in town (the one with popular breakfast with panoramic view from the top floor) , this one is quite low key, the variety of buffet lines is smaller and not as panoramic view, the quality of food is very good and the breakfast hall is very cozy and clean, and still, you get some decent views of Nagano mountains. The staff are very attentive to guests and always refills the food trays. Comparing to the most famous one, I like them equally. I like the idea of not giving water bottles to each room but providing a drink bar at the lobby. It’s more environmental friendly. But still, I think guests should know this before coming as they will be able to bring their own bottles or tumbler. The lobby is also very nice. I love their choice of books. They are suitable for vacations.

The hotel has its own parking lot with fees. I am ok with the fees but the entrance of the parking lot is really narrow. With my mediocre driving skill, I have to pray for not getting any scratches, lol. If you get scared with something like this easily, please consider leaving your car at a nearby paid parking lot(there are many of them) and do not even bother trying to get into the hotel parking lot.

The room was a generous size compared to most Japanese hotel rooms. The breakfast was exceptional and the breakfast room was very pretty! The staff was as friendly and courteous as we have experienced in Japan. We needed to have our luggage held for a few hours after we checked out and this hotel had locking luggage storage that we could access ourselves. The location was a 5-10 minute walk from the station, so easy to do pulling luggage.

Nothing. We would stay here again.

The room was nice and large and the massage chair was a bonus. The bathroom was new and clean and the staff were very friendly. Breakfast was also Japanese western mix and was good. They had fruit!

I assumed the parking was free because it was mentioned in the facilities on booking.com. When I message the property they also said you can park around the back of the hotel. But there was no mention of a fee. It was 1200 yen per car. Now that's not a lot of money however I would have liked to be informed

The hotel rooms were a good size and bigger than expected. All amenities were located in the lobby rather than the room, but you simply grab what you need and take them up. The lobby also has free coffee and tea and the matcha au lait was really nice! The lobby also has lockers available should you need to secure your luggage if you arrive before check in time. Breakfast on the 12th floor was a stand out, but be mindful that if it's not included in your package you do have to book the day before. Very reasonably priced and plenty of options, mainly Japanese but also some western, all delicious. The hotel staff were also super helpful during our stay and the hotel was about 7 mins to the train station which made getting around super easy.