Great breakfast wiht several options, they had a mix of Japanese and Western style to chose from. They had tea and coffee available in lobby at all times, which was great on cold days. The location is very accessibly from the JR station and there are restaurants nearby, as well as a 7-11. The staff was exceptional. Though you didn't control the room temperature on your own, it was warm and cozy.

The bed was very hard and only there was no option for extra pillows. The shower and toilet were in the same room, but when you showered the curtain kept blowing in on you.

Location was amazing - for a short stay its right by the train station with a convenience store nearby. Easy to access the train as well as go around the city. The room was simple, and large enough for out luggage and to comfortable lounge around. Check-in was fast and efficient, and the hotel offers complimentary hair, skin care, etc. at the lobby that you can bring up and use in your room.

Maybe it was the season (accommodations seemed more expensive this trip) but for what you get the price was higher than expected. Dated look for rooms and corridors. Not a lot of amenties in the building

We especially liked being able to have our baggage stored before check-in, the air filter with humidifier in the room, the temperature of the room (not too warm despite the residual snow outside), the comfortable bed, the night shirts provided with the room, the nice hot shower in the ensuite bathroom, and the breakfast.

We booked on the morning we stayed, so we had to choose a room usually used by smokers, which was our choice, and although the air filter in the room made the room air OK, the air in the corridor on that floor did smell slightly of smoke. But that was not enough to make us decide to never stay here again.

The staff were very helpful and friendly. One of them went the extra mile and helped us carry our big and heavy suitcases to our room. We also had an unfortunate situation and needed a last-minute night stay. The hotel actually upgraded our room. It was such an unexpected and generous gesture. This hotel touched me with their warmth and kindness. The location is also fantastic. Just a few minutes walk to Nagano station. If you are taking the Willer Express bus, the bus stop is just opposite the hotel.

The hotel is in a fantastic location within a couple of minutes walk from the train station. While a bit dated, it was clean and comfortable and the staff were very friendly and helpful. They made up the room in a clean and tidy manner each day. I had a lovely view of the mountains from my room. I also really appreciated the humidifier/air purifier in the room during a very drying winter.

A few more instructions in English, particularly regarding the window opening, would be helpful (eg. caution when opening window) but this is relatively minor.

The hotel is next to the train/bus station with a nice view, but still quiet. You can easily walk to the center as well as to Zenkoji Temple. There's all you need and staff is exceptionally friendly and helpful. There are lots of restaurants nearby. You can leave your luggage before/after check in/out.

The location is great, although you might not like if you want to avoid sounds from the train station (no sounds of this kind during the night, they start at about 6 or 6.30 in the morning, which is great because you have to get up and start exploring early enough). The employees are very professional. I had great views from my room, all those beautiful mountain peaks... Very nice. And the city is fabulous, its temples magical

Hotel Courtland was our home for 4 days during our short stay in Nagano: location (opposite of Nagano station), convenience (there's a 7-11 below), facilities (free use of bicycles), and overall high quality of the hotel. However, the part that made us love the stay was the hospitality shown by Nakamura-san and the team. Before check in, we contacted the hotel via phone to sort out some check-in requests and he patiently guided us through. Upon arrival, he was friendly and warm, and made sure our stay was more than comfortable. The guests could take amenities as needed, the rooms were very clean, and it was well equipped. There are vending machines and microwaves in common areas too. We were happy to return to this hotel after each day of adventure -- it felt like home and we felt very taken care of, and I'm sure we are not the only guests to feel the same! You will love your stay here.

Really good location, just opposite the station so handy for the trains, and the bus to see the snow monkeys! Can also walk to the temple (about 2km) and there's a seven eleven right next door. Just behind the station is the main area with good places to eat and drink. Very friendly staff, who let us leave our bags when we arrived early. Great buffet breakfast with a mix of Japanese and western food. The room felt a little dated, but it had everything we needed.

Our room was really warm. We couldn't open the windows, and we couldn't work the aircon. There was a dehumidifier type thing in the room which helped. However, we never mentioned this to reception, if we had I am sure they would have helped us out as they were so friendly and helpful.

Great location, staff were friendly and helpful. Good view of the Ebisu ko fireworks from the room.

The aircon was incredibly hot, and could not be changed from inside the room. It was snowing outside, we had the window open as wide as it could go, and the aircon was still strong enough that we were awake and sweating. The staff kindly brought us a fan, but it felt a bit odd to need one in November. The bed was also quite small for a couple.