I had stayed at this hotel previously for short visit in January, and I will stay here again in a heartbeat in the future! For this stay, I made multiple reservations due to family emergency / visiting family member at the nearby hospital, not knowing how long my stay will be. I made 3 consecutive reservations with 3 different room types (by accident). Upon check in at the hotel, a front desk clark adjusted my reservation and allowed me to stay in the same room for the whole entire stay (Very thankful for Ms. Sato at the front desk, who made it happen for me.). Asides from the customer service, all the amenities offer at this hotel is very nice. I love how secure and efficient their coin operated laundry facilities and same day dry cleaning / laundry services.

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Great location accessible from Nagano station on level two without going outside. We had a twin room as this tends to give you more room in Japanese hotels but we needn’t have worried as the room was a generous size for Japan. We had a high floor room with a view towards the mountains and as requested they had put us at the end of a corridor to limit noise. All usual room facilities were available and we had a comfy chair and small table as well. The TV was a good size and had the advantage of Netflix’s available on the remote itself.

We had stayed in another Metropolitan hotel in Akita the night before which cost £10 less but was a much more modern version. To be fair all the same facilities etc were present in this one but decor etc were dated and there was a lack of extra touches like good lighting options and USB points.

This hotel was a very pleasant surprise. We booked it the day before our stay and we wish we had booked more nights here. The room was very spacious, super comfy beds and lots of storage. Our baby could play on the floor safely. The shower had a very good water pressure. Our breakfast buffet was great, as was the service. They looked after our luggage before check-in and once we checked out too. There's a direct entrance to the hotel from the train station through the department store.

The hotel is located right next to the train station, but finding the entrance through the department store was a bit confusing. Perhaps more signage would be good. But once you find it the first time, you're fine!

Loves friendly staff in all areas of the hotel. Reception staff always keen to fill your needs. Room was plentiful in size, was great that I could watch Netflix in the evenings on the TV. Location is perfect and attached to the station and bus station, handy for the day trip to snow monkeys. We ate in restaurant a few times which was good. They have a fabulous house white wine so definitely try that! Overall I have stayed in lots of hotels in Japan and this was a lovely experience.

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the location was the key attraction. the hotel is linked to Midori where food and transport is easily accessible. It was very important as it meant that my 80+ year old mother is able to walk to the train station warm as we were in Nagano during winter. Food at Midori was great as always, there are really nice eating places close by as well. Next is the ease of transportation - most of the buses are routed here, so getting around Nagano is very easy. The room is a really good size and everything was clean

i really do not have anything that i disliked at this hotel. In fact, the next time we return to Nagano, it will be here that i would wish to stay

Really good place to stay. Location is very handy with all types of transport at your feet. Staying with the Location, it's right in the heart of Nagano, so Malls, Fast Food, Bars and Restaurants are literally with in walking distance from the hotel and a great range of styles on offer. Room sizes are a lot bigger then Tokyo.

Nothing to much of an issue. Just being fussy, but maybe more Western options for breakfast. But that's no deal breaker.

Spacious room, very clean. Pretty much soundproof. Huge beds and a nice sofa bed for the kid. Nice view towards the train trucks My kid enjoyed it watching the trains. The room was really well serviced. Plenty of towels and other toiletries (tooth brushes, razors, cotton pads, hair brushes, shampoo, body shampoo and conditioner). Bring body lotion. Slippers and pyjamas were also available. A small fridge( not cold enough though) with 3 bottles of water in. Kettle (green tea bags). Glasses and mugs provided. Overall a practical room with everything that you might need. The breakfast ok-ish. Not much to choose from unless you enjoy the japonese bfast. Omlette and sausages everytime and sometimes some baked potatoes with bacon or baked pasta with some sauce. Not much bread (western style). There was smth but it was sweet bread and some baguette slices. There were croissants too. Great location next to the train station with direct access to other shopping areas. If you are coming from Hakuba to Nagano and book accomodation here the bus will leave you directly and the hotel entrance. They could accomodate an extra night for us without switching the room or paying more. Quick checkin/out. Friendly staff. Always helpfull.

You need to make a booking if you want to use the laundry room. There is no microwave in the room or anywhere else in the hotel. If you like buying food from family mart/lawson make sure to have it heated there.

The location was fantastic, next to Nagano station. The staff spoke different languages and were extremely helpful. Our train time had to be changed and we arrived very early in Nagano so we were very pleased to be able to leave our luggage. The rooms were comfortable and warm which we very much appreciated. The best part was that although the breakfast buffet was not as big as other hotels we have stayed at in Japan, the quality of the Items were high and varied - we enjoyed the two breakfasts we had at this hotel - it was delicious!

Location was excellent and the price was extraordinary.

I didn't like the policy of having to book for a washing machine. Other guests book out the time slots and don't use the machine. They have a feature on the TV to say when machines are available but they can't be used if you haven't booked that time slot. I've stayed at 2 other Metropolitans and they use a system that anyone can use an available machine. Much fairer.

We arrived at Nagao Station shortly after 1 pm and walked to the hotel in two minutes. The location was super convenient. We planned to check in the luggage first, walk around the area a bit and come back to get our room at 3 pm. To our surprise, the front desk kindly assigned us a room on the spot. We appreciated that greatly. The room was great and so was the breakfast.

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