Amazing view (my room was on the 12th floor) so I could enjoy the view and didn't even use the TV - this was much better. Breakfast was good but after 8.30 am is fewer things to offer.

Check-in on booking is wrong - it is written 00:00 to 00:00 but it is from 4 pm.

I heard many stories about Toyoko Inn hotels being very basic and tiny. Well, I just want to say that I got a triple room and it was fabulously large! We had 3 beds, 2 super single and 1 queen sized bed. We were able to push the 3 beds together to form a super large bed. My children were overjoyed at a humongous playground and could do 2 consecutive cartwheels from end to end. There was enough space for a nice sofa and large dressing table/console. Overall, the room was super comfortable, and we were very happy to have booked such a room. Not all Toyoko Inn hotels have such a room unfortunately, so this was a real bonus! Breakfast comes with the tariff and to fair, while some of the staples didn't change, there was definitely rotation of some dishes every day for the 4 nights we were there. The food was good, and the variety although not too wide, was sufficiently wide enough to keep your interest every morning. The breakfast room had a very nice touch where the windows facing the surrounding mountains were etched with a graphic giving the names of all the peaks in the distance - what a lovely touch! Location was good. We were fairly near the Nagano train station and the accompanying food streets and shops. We took a longer time to cover the distance as we had 2 little kids on strollers and we had to use multiple lifts to get down to street level. But if you can use the escalators, the hotel is within 5-7 min walk from the Nagano train station. While we were there, there was a Nagano Christmas Market just across the road from the hotel lobby. The staff were superb and helped us forward our luggage to the next stop despite hardly speaking a word of English. The use of the translation device (that all hotels in Japan have them now) was very useful and we managed to get by quite easily.

Nothing really!

The hotel is only a 5 minute walk from Nagano station and is easy to find. The rooms are small, as is usual in Japanese hotels of this class. However, the rooms are very quiet with everything needed., and spotlessly clean. The beds were very comfortable. The reception staff were helpful and friendly, but spoke zero English. However, they did not allow this to have a negative effect on service. A simple buffet breakfast was provided on the 14th floor. The hotel does not provide any other meals but, within Nagano station, there are many excellent restaurants, bars and cafes.

We enjoyed the breakfasts, but they were very basic and clearly orientated towards their main customer base; Japanese business people. It would have been good to offer at least one "Western" for the foreign tourists among their guests. However, this is definitely not a reason to not stay in the hotel.

The staff was incredibly friendly and helpful and they held on to our bags for us. They also let us borrow umbrellas since it was raining and snowing. Overall, we were delighted to stay there. The room was also new and quite spacious that we had!

Personally, I thought the bed was a bit too hard, but aside from that, there was nothing else I didn't like. That's more of a personal preference than anything else.

Room is spacious and clean. Bed is comfy. Free breakfast. Walkable from Nagano Station (10 mins)

Breakfast area is too small. Not enough space to accomodate (approx) 50 guest. So you have no choice but to take out or eat your food in your room. Room slippers are questionable if they properly sanitized or not. FYI: Disposable room slippers are for sale.

Very reasonable breakfast buffet. Rooms were close to each other on same floor. Easy access to train station and supermarkets, restaurants etc. laundry facilities available and microwave on breakfast room floor available to use for meals - especially with children, could prepare meals around best time for them to eat.

We found the pillows and beds just a little too firm.

The location is on the quiet side of Nagano but still within a 10 minute walk of the station and very easy to fjnd. The staff were very helpful and attentive to all needs.

The bed and pillow are a little too hard. The breakfast was a little sparse on some days I think in part to the New Year but the hotel should have anticipated the extra demand.

My room was Spotless and clean , space was good for my triple bed room. In my past stays , this would be one of the best in terms of space and cleanliness.

Breakfast area was simple and packed with people, so we had no seats. But it’s still a thumbs up for the whole experience in hotel with breakfast.

View location

Staff bit stiff . I was told when i arrived 19min to check in i need to wait;) this could have been avoided. Not sure what19min can change. Also message re my arrival wa sa bit panicky- confirm or this or that if not booking will be canceled. Very strict. Breakfast bit on the hospital food side

Very good Japanese breakfast (included) which really exceeded our expectations. Good location, close to the station. There are few convenience store within 5 mins walk. Local Japanese restaurants are also nearby. English speaking staff.

Very punctual in both check-in and check-out. Zero flexibility. Could be better.