Location was great, just a block away from Ginza Six and a few minutes from various metro stations. There's a 24h konbini on the first floor. The hotel also made us avail of their extended stay promo because of the typhoon that changed our train plans. The staff was nice, lent us umbrellas for the rain and also booked the taxi for us when we checked out .

Booking site advertised that it has a designated smoking area but it didn't. This was a hassle because the closest official smoking area was a block away and only open from 9am to 9pm. There was an unofficial one next to the building, but it's 'smoke at your own risk' 😂.

We really like the location of this place. Walking distance to Uniqlo, GU, Muji flagship stores, near Excelsior cafe (for us to enjoy good coffee), and even better Family Mart is right next to the hotel. We found nice restaurants (Kyoto Ramen Morry Ginza and Tonkatsu Aoki Ginza 8-chome) within 5 mins walk from the hotel. We can get all essential items easily. We managed to book two connecting rooms so it is very convenient for our family. It was slightly more spacious. We managed to wash our clothes during our stay in the common area with easy to follow instructions coin laundry service. Friendly staff members. Most of them tried their best to speak to us in English and assist with the luggage transferring process during the last day.

Nothing much other than limited space to move about in the room after we unload our luggage. We have 3 big luggages. We are lucky that we have connecting rooms. But from what I understand, most hotels in Tokyo the room size is small with limited space. I would consider this hotel room quite reasonable size and comfortable for a family.

We booked the Premium twin room and this is a decent size ie we could open our suitcase without a problem. Location is excellent - not far from Ginza metro station and all the shops - with Family Mart on the GF and Donki about 50m away :D Excellent location

the staff at the reception - my experience with a male staff - he is like a "check in robot". Not interested in anything else e.g we asked about the option for bagged luggage - he just brushed us off with "we dont do this". Perhaps they should learn from the service provided by Sotetu Fresa Inn Kyoto Kiyomizu Gojo - another sister-hotel - staff is friendly and approachable.

The location was excellent with a direct train from Narita airport, multiple stations within a walking distance and in the heart of the Ginza shopping district. There is also a Family Mart right under the hotel, in which we stopped every day before heading out to get some drinks and coming back to get some ice cream. The reception is 24 hours and the staff is very helpful. For forwarding my luggage to one of my next hotels in Osaka, I only had to provide them with the name of my hotel in Osaka and the check-in date and pay for it, and they took care of the rest (calling the hotel in Osaka to confirm my booking there, filling in the forms and handing my luggage to the transport service). There are also various free amenities and a coin laundry facility.

There are only three tumble dryers in the coin laundry facility and they are not very strong, so it takes quite a while to get it dried. This is a bit of an issue when a lot of people are using the dryers.

We really enjoyed our stay at Fresa Inn Ginza-Nanachome. The location was great with a short walking distance to the central train station and the subway station. The room was small but very clean and well organized. The breakfast buffet was good with lots of options (scrambled eggs, sausages, croissants, jams, bread and some other small japanese dishes). They served both hot and ice coffee which was a big plus for us. Really happy we could store our luggage after we checked out. The internet also worked very well.

Nothing to complain about.

There’s a connected FAMILY MART convenience store in the first floor so it’s easier to grab some snacks and other travel essentials in case you missed something. The place is walking distance from HIBIYA LINE (Higashi-Ginza Station) and GINZA LINE (Ginza Sta.) so going around Tokyo was easy. Most of the staff were very attentive and helpful. Had no problem communicating with them. They took good care of our luggages before check-in and after check-out. But the best part was when the staff arranged a luggage delivery for us. The explanation was very detailed and the transaction was a breeze! I wish I got his name but he was really, really helpful!

I have been to Japan many times so the limited/small space is not a shocker but just take note of the size of the room especially if you have big luggages. I wish they offer free bottled water? Or free tea / coffee in the lobby. Thank you.

Good bang for the buck. Front desk people were all English-speaking Japanese staff who are very polite and attentive 24/7, willing to go out of their way to help. The package I ordered in Japan delivered in advance of my arrival to hotel was promptly delivered and the front desk guy handed it to me upon check in. Cleaning staff was a courteous polite Japanese lady. I loved the staff I encountered were all Japanese which is not necessarily true in some Tokyo hotels..

Small elevators

The location of the hotel was a key feature being so close to the main shopping street, a short walk from Tsukiji, and accessibility to multiple different train lines to travel across Tokyo. The staff were also very friendly and tried their best to accomodate requests despite limited english.

Noticeably in the rooms there were some chips and dents in the table and walls and there were stains in the washrooms. Overall the hotel room could've been cleaner. The room size is pretty on par with other stays in Tokyo.

The hotel is in a great location in Ginza close to the shopping mall and the train station is only a 10 min walk The room was small but functional and comfortable The toiletries were good and extra products available in reception were great, especially the face masks!

The pillows were not comfortable and we had to ask for softer ones. The hotel struggled to supply soft pillows to everyone so obviously needs to stock up as your usual ones with the beads are not a favourite The buffet breakfast wasn’t the best.

Location and staff were fantastic literally steps away from everything, 2 subway stations very nearby, and it is a very clean, easy-going hotel. The rooms are standard size from Japan, they can help you with everything, shipping services, laundry, the staff is truly outstanding, location is great! Loved that one of the stops to the limousine bus to and from the airport was literally 4 min walking away, really useful.

Breakfast is very Japanese style, and it is very good hoewver, it could be more varied and offer some more occidental options. The round table in the room is a bit extra specially considering the space it could be removed.