Strategic location to Kimberley food street, Pragin mall, 1st Avenue mall and Top Komtar. Besides, Teochew Chendul shop is about 5-10 mins walk away. Moreover, you can easily catch a bus to tourist destinations from bus terminal not far from Pragin mall. There is a water dispenser on Level 2 of hotel for you to refill your water bottle. Had opportunity to sample most yummy Penang food as there is a night food mkt at the doorstep.

Bear in mind that you can only check in after 3pm in this hotel. Just leave your luggage in baggage room and go window shopping first. Small bathroom and rolls of toilet ppr in twin sharing room. Noise from corridor can be heard from room at nite.

The location was excellent, easy to reach and find coming from the airport and well located for all of our every day needs. My nephew has lost his wallet and the people at the reception were very helpful to do everything to get it wack!

Nothing

Very strategic location and affordable hotel in Georgetown. Komtar, Prangin Mall, Hameediyah, Chowrasta, Penang Teochew Cendul are soooooo nearby. The staff are very friendly and accommodative. Breakfast was simple and tasty. The bed was comfortable. Room has good air conditioning and clean. This is a budget hotel in the heart of Georgetown. The room is very, very small. If you're a claustrophobe, this might not be for you. There is no fridge and safety locker. The TV was a bit hard to figure out, but I don't mind, because I don't watch TV and was out and about anyway. There is a body shampoo dispenser and toilet paper. Other toiletries and prayer mat are available upon request. So, bring your own, if you want.

This is not about what I don't like. This review is to ensure that people have realistic expectations when choosing where to stay in Georgetown.

Optimal location w.r.t. centre and public transport. Helpful staff and housekeeping doing an excellent job. Spacious rooms, with amenities expected at this cost.

It is very difficult to believe that a room with a wonderful bed, a modern TV panel, and a stylish wardrobe, has a shower with such bad tiling that one has to spend an extra 10 minutes to guide the water into the drain once finished. Without the housekeeping's daily contribution, this shower room wouldn't dry off for days. At the same price of a couple of the reception armchairs, you can have such a bathroom retiled at a proper angle in a couple of days. Please rethink the allocation of your capital.

Location is superb, right next to a big mall which is also the drop-off point for those who arrive by bus or mini-van. It's also just inside the old part of town, so walking distance to many sights. Rooms were clean, comfy and very nice, shower had amazing pressure. Breakfast was a bit on the heavy side, would've loved something sweet or some cereal, but it was overall good and kept us happy until the afternoon. Staff is very nice, a laundromat is right next door and the restaurant has some good deals.

Location is superb, you can walk to most places and is right next to Komtar bus station which is a stop on the bus service from the airport (RM2.70, have correct change or you won't get on), plus good spot to catch buses to other points of interest too far away to walk to. Another plus is the free city bus (CAT) leaves from Komtar and does a circuit to the Clan Jetties. The hotel listened to, and acted upon, our request for room type at time of booking. Breakfast was good. Coffee and cake deal in the Auction Rooms was very good. Kimberley Street night market is 50 metres away, and lots of great eating options to be found. A small point, but one we appreciate, is they give you two room keys / cards which is handy if you and your partner have different plans on the same day. Iron and board, while not used by us, is handy and there is also one permanently set up in the floors common area next to the lift..

Nothing really. The only reason it didn't get a ten is that the shower only has a curtain and is not enclosed causing part of the floor to get wet. Very small issue as the floor dried extremely quickly anyway.

Location

The room has no window and it was not made clear to me when I booked.

Housekeeping helps clean our room, change the towels and replenish the water. There’s also a public drinking water dispenser available. TV does not have much channel options but the wifi is strong enough to watch movies on my on devices. We chose to walk-in their breakfast restaurant next door on the last day and the buffet set was good. Very nice reception from the lobby area, the staff guided us to the main door and the receptionist was also very welcoming, even though many of us were waiting to check-in. Walkable to many tourist spots in Georgetown too!

Our room had no windows, didn’t see that statement when we made the booking. But we saw other rooms located near the street, it probably would have been a little loud if you don’t like the noise when sleeping.

Breakfast at the auction rooms cafe was included.

The roof top terrace was closed for the duration of our stay

This hotel located in the heart of Georgetown. Next to shopping malls, bus terminal as well as night street food area. Staff was very helpful and attentive, we had a problem with our in room safetybox and they came right away. Appreciate that!

Unfortunately we were assigned a room opposite to the elevator which means we could hear every steps of others and it's kinda noisy. May be it's from the thin wall. You can even hear when someone shut their door :(