I like how the hotel was in the heart of the city which made it convenient for us to walk many places and take the subway

I did not like how check in was such a hassle. I arrived at around 8 am in the morning. I understood it was too early for an rooms to be available. My family and I went out for breakfast. We also walked around the city for a couple of hours. At around 2:30 people started lining up to check. We were in line as well. Unfortunately we were unable to get a room till about 4 pm. It was unfortunate to have to wait almost 2 hours to get a room.

The location is fantastic, with opportunities for great photos of the cathedral and plaza from your balcony. I have stayed at many properties in the Historic zone and none have a view that begins to compare. Another plus is buffet breakfast that is included with the room. Some days were better than others, but it was good overall. Considering the location, it was fairly quiet at night for sleeping.

This had nothing to do with the hotel, other than the location. One of the nights I stayed there, a crew showed up around 5:00 AM to start assembling a large stage in the plaza, directly below the hotel. I don't normally get up at that hour when I am traveling, but there was no sleeping after their arrival. The rooms are also on the smaller side. Modern in style and nice, but a bit tight--bath has everything, but also tight. Also, there was no safe in the room, which is something that I normally utilize in hotels when I travel with a passport and a PC.

Ok here we go. Take some things into consideration when booking in smack middle of Centro Historico, or any smack middle of any downtown. Noise levels may vary. You can have a peaceful night with only the bird songs. Or you can have 4 ft concert speakers set up for a festive night. That second one was us. Lol We got into Guadalajara late evening. But the time we got our rental, got food at La Chata, found parking, it was well past midnight. Parking is located about a block and a half or so away from the property. I called the front desk after driving 5 laps around the cathedral. The young lady I spoke to was very helpful and patient while she helped me locate the parking. (In front of the big green head) The wife, my 4yr old son and I made our way to the property. Walked past the cathedral and plaza de armas over to the hotel. Walk wasn't bad at all. Staff greeted us as soon as we approached the door. We reached the lobby and the receptionist was quick, friendly and helpful. At first we thought we had no power in the room but one must enter the room card into the slot and the lights come on. Card also stays in there so it's helpful so one doesn't misplace it. We had a one bed with a majestic balcony view. (Pic on MarksteadyTv ig) In the middle of the plaza there was a night crew setting up a stage..noise level not too loud..then came the huge quad 4ft speakers,then.."Probando!!! Un dos un dos tres..probando!!" Then Some daft punk loud enough that it was as if we were at an Electric Festival. We didn't mind it cause...Daft Punk, The view if the huge glorious cathedral in front of us..and our tired 4yr old was knocked out and never woke up. The music and testing went on and off for about an hour. Nothing crazy The morning view is just something you have to go and wake up early to witness for yourself. Absolutely stunning. And chilly. The bed was good. I like a more firm mattress so it worked. Check out was quick and easy

Location

We booked a tour at the front desk and was told to be in the lobby at 9:30 am. Got to the lobby at 9:29am and our tour bus never picked us up. Had to walk to the location/office where they sent us on an Uber to our bus. As we waited in the lobby I asked multiple times about our pick up and was told that yes we should continue waiting.

The desk staff and bell men were helpful and professional. I booked three nights: for a late check in (8:00 am) and early check out (4:30 am). When my ride to the airport did not arrive at 4:30 am the desk clerk requested a taxi. The bell man escorted me to the taxi and waited with me. Do ask the desk staff to book your ride to the airport. Beware of a no show ride service. Great location: Guadalajara’s Plaza de Armas. Visit the cathedral, tree lined, and architecturally interesting in historical buildings.

The property is right in the center of it all. The breakfast was also perfect for anyone needing to eat before a long day.

The entrance is very difficult to find especially at night and so is navigating the facility. if you need taxi service make sure you ask for it an hour before your departure and give yourself time to get to where you need to go. At night time, the area is a little sketchy.

location was perfect, walking distance to historical sites.

The PARKING. not the greatest 2 blocks away, internet say's they do have parking. Which is not correct. Breakfast had no Varity, everyday was the same.

Location, location, location.

There was hair in the drain and the full beds are smaller than average. They over charge me for parking. I didn't have a hair dryer at the room.

First time in Guadalajara. The location was perfect. Loved the balcony view. Being primarily an English speaker, the staff was wonderful and extremely helpful.

No complaints

Great location walking distance to entertainment food and taxis excellent view security guard at entrance all night

Beds too small not queen no hair dryer in restroom no iron in room had to ask in reception every time needed