Location, friendly staff, interior of the hotel (although some renovation needed)

The one very weak point was restaurant. Not professional service, food without taste, served in very poor way. No beer, even if was in the menu and on the promotion poster in front of restaurant.

I love the location and the Hotel is beautiful full of culture and the art is amazing every where inside and out. I also enjoyed the restaurants, spa, theater and coffee shop that are in the building. The front desk employees were very helpful and nice. Housekeeping was very nice too. I was able to walk to the convenience store and to the Mercado's. I also enjoyed the ADO public transit which was 3 blocks away. I felt safe at all times and I plan on coming back to stay again. Thank you the price was awesome 👍

It was a little moldy and could have been kept up some.

Nice hotel for the money ! Great water pressure and hot water! Many restaurants within hotel and 2 minute walk! 😎 Súper Helpful Staff ! Older hotel but big pool spa , English speaking staff! Would stay there again! Great Atmosphere , wonderful garden area and relaxing!

Room needs a little TLC ! But for the money great deal!

This hotel and staff were extremely friendly and helpful! The hotel is beautiful and pictures just don’t do it justice. Definitely highly recommend!

The restaurant is overpriced. I ordered the chicken tacos and they didn’t even give me any hot sauce. I had re request a chopped up habanero to help give it a kick The cafe didn’t seem to have much to offer. The food was mediocre. However, they didn’t even have creamer for the coffee and didn’t provide any tortillas for the eggs until we asked. They were friendly, just wasn’t what I would expect for the elegant ambiance. For a short walk around the hotel we ate at many of the taquerias that had exceptional food for way less and they give you much more in proportion.

The location is very central, just a few minutes from the ADO station.

The hotel has some aesthetic details that make it look old. Sometimes the staff did not have much information about how to get to some places, which surprised me as these were common questions about how to get to the parks or Playa del Carmen.

we spend an afternoon and a night, had a breakfast in the morning, before leaving Mexico via Cancun airport. location is great for this purpose, short walk from ADO station. rooms are quite spacious, kids were impressed with the 'decor' of the place and enjoyed the pool very much. the staff was nice and efficient. breakfast in the hotel cafe was good and inexpensive (85 pesos for scrambled eggs with ham+american pancakes).

it could be way nicer with some maintenance.. there is no lightning in the shower/toilet part of the bathroom, there was no toilet paper when we got there, no glass for toothbrushes. wifi only in common areas, not in rooms.

For the location the price was very good. Not expensive. I travel with a teen and 11 year old My kids loved the pool, it has 2 restaurants inside and one outside, right outside at the corner they have a hair salon I didn't checked prices. That bathroom has a good size. They have ac. The beds were ok. Good size. Clean and comfortable. If you just want a place to sleep and don't want to spend much this is a good place with extras pool,restaurants,hair salon,tour desk. Pretty good has a theme of Mayas .this hotel is good for a few nights since it doesn't have fridge were to store your drinks I stayed there 2 nights only so if you are not staying that long this is a good hotel. The people were nice and friendly they helped me to open✂️ some water equipment for my son also on the last day i want to wash my dirty clothes, they dont have washer on site they do have a laundry like 1 block away really close but i wanted to self wash it so i had to take a taxi to a laundry . But overall i really enjoyed been there . For the price! the only thing is that water in shower wasn't that hot. We stayed dic 13-15 We didn't care since it wasn't that cold anyways and cancun is hot ..that water was ok for us it was refreshing but if you are used to really hot water like sauna you won't get it here. Overall we really enjoyed our stay.

Is not that I didn't like it. I didn't really need it but if it had 1 hair dryer and small fridge to keep our drinks will make it much better. Also they don't have laundry service there. :( I had to take a taxi so If they had some washers on site. That will.be a plus

The staff was very helpful, the decor was cool and beds comfy. Location was fairly close to ADO station (10 to 15 min walk) and close to the nightly fair they have too in the grandstand area. The pool was lovely btw!

Our room was not cleaned before arriving(it was in the process-this seems to be happing at most hotels we go to lately). They then moved us to a fresh one and the next room had a balcony off it with rather large group of people sitting right outside of it drinking. At 10 pm staff came and had them disapate. So yes we did have to small issues but both times the staff delt quickly with it with out even being asked.

This hotel has upgraded with WI-FI in the room and a lovely flat screen TV with cable. The room has 2 beds and the rooms are cleaned every day. The AC is very cool and is definitely needed.

The location was perfect. It was nice to walk around the block and see all the vendors and restaurants. We were even able to rent scooters to go exploring for the day. We also were able to walk to mercado 28 and I bought some new jewelry. The spa is nice as well in the hotel.

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