/
7

2,775 reviews

Krystal Cancun

Krystal Cancun

Blvd. Kukulcan Km 9 Lotes 9 Y 9a Zona Hotelera, Cancun, 77500, QR, Mexico

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Kids' club

Restaurant

Beachfront

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Krystal Cancun

Welcome to Krystal Cancun, a vibrant and luxurious 4-star resort located in the heart of Cancún, Mexico. Situated on Paseo Kukulcan, just 7.1mi from the city center, our beachfront hotel offers the perfect blend of relaxation and excitement for all travelers. With over 2,700 reviews, it's clear that guests have fallen in love with our resort.

Indulge in the breathtaking views of the ocean from the comfort of your own room, complete with air conditioning, a private bathroom, and free toiletries. Start your day off right with a delicious breakfast before exploring the many amenities the resort has to offer, including an outdoor swimming pool, a water park (extra charges apply), and water sports facilities. After a day of fun in the sun, unwind in the spa with a wellness package or enjoy a refreshing cocktail at the bar while listening to live music (free).

With a range of amenities and activities, including a kids' club (free), golf course (extra charges apply), and on-site dining options, Krystal Cancun is the perfect destination for travelers seeking both relaxation and adventure. Don't miss out on the chance to experience the beauty of Cancún at our resort. Prices start from $113, so book your stay today and make memories that will last a lifetime.

When it comes to relaxation and fun in the sun, Krystal Cancun has got you covered with its three outdoor pools. The first pool, available all year round, offers breathtaking panoramic views of the ocean, giving you that infinity pool experience. The second pool is perfect for families with kids, as it features a fun plunge area where your little ones can splash around and have a great time. And if you prefer a more tranquil setting, the third pool is there for you to unwind and enjoy a peaceful swim. Whether you're a sunseeker or a water enthusiast, our pools provide the perfect oasis for you to cool off and enjoy the magnificent surroundings.

When it's time to satisfy your cravings, Krystal Cancun offers a variety of on-site dining options that cater to every palate. Hacienda el Mortero offers a traditional ambiance where you can indulge in mouthwatering Mexican cuisine. If you're looking for a family-friendly atmosphere, Aquamarina and Las Velas have got you covered with their diverse international menus. And for a romantic evening, head to Mediterraneo, where you can savor exquisite Mediterranean dishes while enjoying the intimate and cozy setting. No matter your culinary preferences, our restaurants will delight your taste buds and provide an unforgettable dining experience.

At Krystal Cancun, we understand the importance of convenience, which is why we accept cash as well as major credit cards such as Mastercard, Visa, and American Express. We want to ensure that you have a seamless and hassle-free experience during your stay with us. So whether you prefer to pay with cash or card, we've got you covered. Book your stay at Krystal Cancun today and experience the perfect blend of relaxation, adventure, and convenience.

Closest airports

Cancún International Airport

10.9mi

Cozumel International Airport

44.4mi

Most popular amenities

Spa/Wellness packages

Kids' club

Restaurant

Beachfront

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Room service

Beach

Air conditioning

Bar

Sun deck

Tour desk

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Ocean view

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Elevator

Playground

Picnic area

Garden

View

Balcony

Extra long beds (> 6.5 ft)

Free toiletries

Rooms

Standard Room with Two Double Beds in Krystal Cancun

Show 6 photos

Room - 2 Double

2 Double Beds

30 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

x3

+

More details

Experience comfort and convenience in our spacious Standard Room with Two Double Beds, perfect for families or groups of up to 3 adults and 2 children. Enjoy stunning city views, a private bathroom, and modern amenities such as a minibar, flat-screen TV, and air conditioning.

Romantic Room with Ocean View in Krystal Cancun

Show 6 photos

Romantic, Ocean View

1 King Size Bed

365 sqft

Ocean view

Private Bathroom

Balcony

Minibar

+

More details

Indulge in romance with an ocean view, a private balcony, and a king size bed in our spacious and stylish Double Romantic Room. Enjoy the extra perks of a minibar, flat-screen TV, and luxurious amenities that will make your stay unforgettable.

Club Room with Ocean View in Krystal Cancun

Show 8 photos

Club, King/2 Double

1 King Size Bed

2 Double Beds

365 sqft

Ocean view

Private Bathroom

Balcony

Minibar

x3

+

More details

Indulge in breathtaking ocean views from your private balcony in our Club Room, accommodating up to 3 adults and 2 children. Relax in comfort with a spacious king size bed and two double beds, and enjoy amenities such as a minibar, flat-screen TV, and air conditioning.

Deluxe Room with Ocean View in Krystal Cancun

Show 8 photos

Deluxe, King/2 Double, Ocean View

1 King Size Bed

2 Double Beds

345 sqft

Ocean view

Private Bathroom

Balcony

Minibar

+

More details

Experience the ultimate in luxury with our Deluxe Room with Ocean View, boasting breathtaking vistas of the sea. Enjoy a spacious and comfortable stay with one King size bed and two Double beds, perfect for accommodating both adults and children. Indulge in the convenience of a private bathroom, minibar, flat-screen TV, and more, while relaxing on your very own balcony.

Show 5 photos

Deluxe, 2 Double/King, Ocean View, Balcony

2 Double Beds

1 King Size Bed

345 sqft

Balcony

Minibar

Flat-screen TV

Wheelchair accessible

x4

+

x3

More details

DELUXE OCEAN VIEW ROOM WITH BALCONY is 344 square feet and includes either 2 double beds 131-150 width or a king-size bed 150-183 width plus balcony, extra beds on demand, cable tv, hairdryer, tea and coffee making facilities , ironing set, and safe and is Wheelchair-accessible.

Show 5 photos

Romantic, King

1 King Size Bed

Balcony

Free wifi

Minibar

Flat-screen TV

More details

These luxurious hotel rooms are 334 square feet and are located in an oceanfront building. They feature a plasma screen TV, oversized windows, a private balcony with sun chairs, and king-sized bed. The Romantic Rooms also include:

  • Bottle of sparkling wine

  • Bathrobes & slippers

  • 15% discount on massages

  • 15% discount at El Mortero Restaurant

  • Krystal Club services

Family Studio (2 Adults + 2 Children) with Sea View in Krystal Cancun

Show 5 photos

Family Studio, Sea View

1 King Size Bed

1 Sofa Bed

430 sqft

Ocean view

Private Bathroom

Balcony

Microwave

+

More details

This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.

Show 4 photos

Club, King/2 Double, Ocean View, Balcony

1 King Size Bed

2 Double Beds

365 sqft

Balcony

Minibar

Flat-screen TV

Wheelchair accessible

x4

+

x3

More details

CLUB ROOM OCEAN VIEW WITH BALCONY is 366 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width plus balcony, extra beds on demand, cable tv, hairdryer, tea and coffee making facilities , ironing set, and safe and is Wheelchair-accessible.

Show 4 photos

Family Suite

1 King Size Bed

1 Sofa Bed

Balcony

Free wifi

Microwave

Minibar

+

More details

Approximately 431 sq. feet, these suites consist of one king size bed and one sofa bed. Suites features free Wi-Fi, plasma TV, refrigerator, mini-bar & microwave.

Show 8 photos

Deluxe, Ocean View

1 Double Bed

1 Twin Bed

Wifi

x4

+

x3

More details

Deluxe Ocean View

Standard King Room in Krystal Cancun

Show 6 photos

King Room

1 King Size Bed

30 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

x4

+

x3

More details

Show 5 photos

Room - 1 Queen

345 sqft

Free wifi

Microwave

Minibar

Flat-screen TV

+

More details

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

Guest reviews

7

2,775 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇺🇸

Mark

8.2

April 2023

Check in is at 3pm. Hotel won’t take dinner reservations for specialty restaurants. All inclusive does not include everything on the menu. Which is wrong!!!!

🇰🇼

Rawan

8.2

January 2023

location was perfect near all the restaurants and activities around. the room view with balcony was amazing! I would definitely come back to the same hotel.

I requested one king bed and once arrived I asked her to make sure its one king bed they still ended up giving us two beds. The safety box wasn’t working probably should’ve asked for someone to fix it but I didn’t. However, the hotel is highly recommended!

🇭🇺

László

8.2

November 2022

This hotel has the best beach in Cancun and the location is perfect. Choose the rooms with seaside view, because the other side is a littlebit noiser. The hotelstaff was nice, and helpfull. The food in the Aqua Marine Restraurant was great, and the swimming pool bar is also great with good price. The coco bongo club is close to this hotel, and the Ferry to the Isla Mujeres is 5 minute walk. The rooms are a littlebit older, but clean and the bed is very good.

-

🇺🇸

Francisco

8.2

July 2022

Location was unbeatable, on the beach and close to night life.

Building needs some extra care, very hot inside the hotel...AC only good at lobby area, hallways, restaurant very hot....hotel staff is not as service oriented as in other resort chains where we stayed in the same week.

🇺🇸

Neff-encinas

9.1

March 2023

The location was nice, very near a variety of shopping and dining options. The beach is fantastic!!! The pool is pretty and kept up well. We so enjoyed swimming in the ocean that we never even got into the pool. The spa was out of commission part of our stay, and we were very busy with tours and dinners with friends, so we never tried it out. The food was generally very good and lots of it. The restaurant captain, Balam, is an excellent manager, and we enjoyed getting to interact with him often.

There was only one working elevator for tower B the whole four days. Then, on the evening of night #4, someone vomited horribly in it, and no one reported it until I walked back to reception myself. But I ended up climbing to the 8th floor to get to my room when I was exhausted from a 12 hour day on tour. The bathroom lacked an exhaust fan, so humidity was overwhelming after two of us showered. There were not enough towels. There was nowhere to plug in the coffee maker except the bathroom. The building shows a lot of signs of age and needed maintenance.

🇺🇸

Veronica

8.2

June 2023

I really loved the location, we could walk to bars and restaurants and that was pretty nice, there was an Oxxo about 2-3 minutes walk from the resort. We had an ocean view and that was my favorite part. I also liked that the seaweed was cleaned up every morning.

One of the days we didn’t have water for a few hours and couldn’t use the restroom but when we came back from the pool the problem was resolved. Also timeshare people trying to get you to listen to a presentation offering free breakfast was sort of annoying.

🇲🇽

Kira

8.2

June 2023

A backpack was stolen from inside my room. I requested the hotel to check the video surveillance and they refused to do it arguing it was going to take them a lot of time to do it and they didn’t have time. It was an orange Osprey backpack with a pair of Crocs and a short inside. I feel my privacy was violated by someone entering my room and also very disappointed at the hotel’s response. My room number was 1618

🇨🇭

Dhyana

10

February 2023

it's by far the BEST beach in all of cancun!!! the breakfast is amazing!! the hotel is a bit dated bit fur the price and location it's pretty much what you expect! the staff are so nice! the Krystal Altitude is right next to it... same beach, double the price! Since we're at the beach the whole day in the end staying at the Krystal just makes sense!! 🤩 parasailing above this beach was just incredible! breakfast is huge, fresh, delicious and worth the money if included in your room. but no need to do all inclusive... breakfast is enough and then dinner in town is perfect! las Isla shopping center is only 5 minutes bus drive away. Save the taxi fare to la Isla, it’s so close to Can walk or take one of the red buses for 12 pesos!

a bit dated, but the beach and breakfast make up for it

🇺🇸

Vannesa

8.2

July 2021

I really love the location, it is very convenient. It is close to the downtown and in front of the beach, we rented a car that we barely used because the location is so great. The stuff very very nice, the food was good and the drinks too. There are 3 different restaurants and 3 bars (one at the pool which is really great)

I don’t give it a 10 just for two thing: the shower drainage was kind like not located in the right place which make a little pool for your feet when you are taking a shower and the another thing is our hair dryer was kind of broken it worked for 30s and turned off so it was a little annoying.

🇺🇸

Raquel

10

August 2023

1. The beach was the best. 2. Our service was amazing especially Saray Haide Garcia. she made sure our beverages and food was on time constantly checking on us to make sure we were well taken care of. She made my stay pleasant that I want to visit your Hotel soon. And Elsi, was great also.

1. You open the bar area and food court late. 2. The service to have someone come into the beach area takes awhile. 3. You have no swim up bar.

Points of Interest Around Krystal Cancun

Attractions

Mandala Cancun Nightclub

0.1mi

La Isla Shopping Village

2.1mi

Cancun Hotel Zone (Avenida Kukulkan)

2.6mi

Jolly Roger Pirate Ship

2.9mi

Cancun Scenic Tower (Torre Escénica)

3mi

Isla Mujeres

5.2mi

Kin Ha Water Park (Balneario Kin Ha)

5.5mi

Palapas Park (Parque Las Palapas)

5.7mi

Cenote Nohoch Nah Chich

5.9mi

Playa Norte (North Beach)

8.7mi

Ventura Park

8.9mi

Xoximilco Cancun

12.1mi

Puerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)

21.7mi

Contoy Island (Isla Contoy)

25.7mi

Selvatica

27.9mi

Restaurants

Hacienda el Mortero

Cuisines

  • Mexican

Ambiances

  • Traditional

Aquamarina

Cuisines

  • International

Ambiances

  • Family Friendly

Las Velas

Cuisines

  • International

Ambiances

  • Family Friendly

Mediterraneo

Cuisines

  • Mediterranean

Ambiances

  • Romantic

Pools

Location

  • Outdoor

Features

  • Infinity
  • With plunge

Age restrictions

  • All ages

Availability

  • All season

Location

  • Outdoor

Features

  • Infinity
  • With plunge

Age restrictions

  • Kids only

Availability

  • All season

Location

  • Outdoor

Features

  • Infinity
  • With plunge

Age restrictions

  • All ages

Availability

  • All season

Amenities of Krystal Cancun

Spa/Wellness packages

Kids' club

Restaurant

Beachfront

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Room service

Beach

Air conditioning

Bar

Sun deck

Tour desk

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Ocean view

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Elevator

Playground

Picnic area

Garden

View

Balcony

Extra long beds (> 6.5 ft)

Free toiletries

Stay rules - Krystal Cancun

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Krystal Cancun

What's the check-in and check-out schedule at Krystal Cancun?

The established timings at Krystal Cancun are: Check-in after 03:00 PM and check-out before 12:00 PM.

Does Krystal Cancun provide parking options?

Yes, there is parking available at the Krystal Cancun hotel. The best part is, parking is free! You can easily find a private parking spot on site without the need for a reservation.

What's the nightly rate at Krystal Cancun?

For Krystal Cancun, room prices kick off at $113. Remember, prices can fluctuate depending on room type and availability dates. Input your dates for definitive prices.

Which room categories can I book at Krystal Cancun?

The hotel offers a variety of room types including Standard Rooms with Two Double Beds, Family Studios with Sea View, Standard King Rooms, Romantic Rooms with Ocean View, Club Rooms with Ocean View, and Deluxe Rooms with Ocean View. All rooms are non-smoking and have different occupancy limits ranging from 2 adults and 0 children to 3 adults and 2 children. The bed sizes vary, with options such as double beds, king-size beds, and sofa beds available.

How can guests spend their time at Krystal Cancun?

Guests at Krystal Cancun can spend their time at the hotel enjoying a wide range of leisure amenities. There is a water park, outdoor swimming pool, and a kids' pool for guests of all ages to enjoy. Water sports facilities are also available on-site for those seeking adventure. The hotel also offers a spa with wellness packages, a sauna, and a hot tub/Jacuzzi for relaxation.

For dining options, guests can choose from a variety of on-site restaurants. Hacienda el Mortero offers traditional Mexican cuisine, while Aquamarina and Las Velas offer international cuisine in a family-friendly atmosphere. For a romantic dining experience, Mediterraneo offers Mediterranean cuisine.

The hotel also offers additional amenities such as a beauty salon, aerobics classes, snorkeling and diving opportunities, a playground, and fishing. Guests can also participate in yoga classes, fitness activities, and enjoy massages and other spa treatments.

Can guests use a pool at Krystal Cancun?

The hotel has a total of 3 pools. Pool 1 is available all season, located outdoors, has no age restrictions, and features an infinity design. Pool 2 is also available all season, located outdoors, is restricted for kids only, and has a plunge feature. Pool 3 is also available all season, located outdoors, and has no age restrictions mentioned.

Does Krystal Cancun have on-site restaurants?

Yes, the Krystal Cancun has several on-site restaurants available including Hacienda el Mortero, Aquamarina, Las Velas, and Mediterraneo. Hacienda el Mortero offers traditional Mexican cuisine, Aquamarina and Las Velas offer international cuisine in a family-friendly ambiance, and Mediterraneo offers a romantic setting with Mediterranean cuisine.

What methods of payment does Krystal Cancun accept?

Krystal Cancun accepts cash as a method of payment, along with Mastercard, Visa, and American Express.