We loved the location of this place. Beachfront with access to lounge chairs and a very close walk to many restaurants. The room was a perfect size for the two of us and the kitchen had everything we needed for a week stay. The housekeeping every day was amazing.every staff member we met were very friendly. Highly recommend this location.

The noise on the weekend was very loud because of neighbors (not the fault of this place) on Saturday night we could here club music until 2am. The bathroom was also a little uncomfortable because the size and how wet it would get after each shower.

We've been staying at Nautibeach for over 20 years and have also tried other locations on the island and keep returning to Nautibeach as by far the best place to stay on Isla Mujeres. We love the beachfront location right on Playa Norte and the convenience of having both the beach and pool just steps away. It's an easy walk to dozens of restaurants in Centro and groceries if you want to make some of your own meals and have snacks and drinks on hand in your unit, and just a short taxi ride or golf cart drive to other parts of the island too. We stayed in a garden-view unit that was airy and clean, with a very comfortable king-sized bed, reliable high-speed wifi for any urgent work emails we needed to deal with while away, and a well-outfitted kitchen for anything we wanted to make. The security, garden and office staff were all wonderful, and it's so convenient having the Mayan Beach Club restaurant right on site - and we appreciated the return of the swim-up bar this year. Thank you for another magical stay in paradise!

The staff was very helpful and attentive! We checked in on a Sunday and I requested a better view (I paid for sea view). A nicer view was not available right away. On Tuesday, we got our beautiful sea view room and it was incredible! The condo itself was very nice, well maintained and CLEAN! Everything we needed was included (toiletries, dishes, pans, blender). The pool was lovely and the service was great! Always a place to sit at the pool or the beach. Sunsets were amazing at this location! The Wi-Fi did not work in 2nd room and they promptly tried to fix it. It still didn’t work so they connected us to a different nearby Wi-Fi (still not great).

I paid extra for a “sea view” room and I was very disappointed. The only way to see the sea from our room was to stand at an awkward angle in the corner of the bedroom. Nothing was available at the time but they promised a nice view on Tuesday night when one was available (they delivered). The grounds were mostly nice but there’s a huge courtyard in the middle (had to walk by to get to all units) and it was just awful. Not what I expect or what I’m used to seeing at a nice condo complex. It seemed to be a trash heap and definitely an eye sore that made that specific area look “trashy” (best word I can think of). Cleaning and fixing up this area would go a long way toward improving the overall aesthetics of the place. The only other issue was the Wi-Fi, which did not work very well.

I loved the location which was right on the wonderful North Beach. The hotel provides free beach towels and beach chairs and umbrellas. There is a nice sized pool too. The staff were working hard and always cleaning and taking care of the garden and surrounding areas. The rooms were very roomy and the beds comfortable. The toilets worked and there was no problem with plumbing or drainage.

The bar and restaurant were fairly expensive and the staff at the bar are very demanding and ask for additional tips. The food at the restaurant is pretty mediocre, apart from the very tasty bacon and cheese loaded french fries. The decor of room could be updated and the sofa in the sitting room was uncomfortable.

This hotel is about 10 mins walk from the ferry terminal. Going to the hotel we were charged 100 MXN and on the way back 200 MXN. Facilities are really good, pool was very clean and water was warm. Rooms are nicely kept, small kitchen with basic utensils, loved the little porch with view to the pool and ocean. Local market and main street are less than 10 mins walk. Staff at the reception was kind and helpful, he let us kept our luggage there after check out for a couple hours while we had lunch.

Beach club could improve a lot. *Hotel is right on the beach but during our stay nobody cleaned the sargassum that accumulated on the beach. *Staff, unfortunately I don't have the names but the person that was in charge of providing lounge chairs the afternoon of Aug 27-28 was very rude. I asked for 3 chairs right before 5pm to enjoy the afternoon and sunset and he told me it was too late but grumbling provided 2 of the chairs and left (we had to get the other chair). *I had read in the reviews about people putting towels on lounge chairs to block other hotel guest from using them. This is sadly true. I started walking on the beach early in the morning and about 9 am the chair are already "taken" even though nobody is using them. Management should stop this ridiculous practice.

Place had everything you need for a comfortable stay. Fullsize refrigerator, coffee maker, TV, balcony, AC, drinking water, etc.. Bed was comfortable, lighting was great. Pool was perfect and was able to enjoy it with a great view of the beach. You can step right onto to the beach. Perfect location.

As soon as we checked in. We used the restroom and when flushed, the handle fell off. Power went out our first night and the living room AC didn't turn back on due to error message. The bedroom AC worked so we were able to stay cool using the bedroom AC. The power went out 2 more times during our stay but it was the entire island not just our place. On our 2nd day the water stopped/ended. I had shampoo in my hair and water stopped.

Restaurant had pretty good food, especially the juice and açaí bowl at breakfast! We had breakfast lunch and dinner there and that was my favorite dish. The beach is the best in all of the Riviera Maya (we’ve been to Tulum, Cozumel, PDC, Cancún so I feel confident saying that). Could spend all day there. All the staff was nice.

Only downside was the water pressure was very low, so much that I didn’t even feel ai could wash my hair because it would take too long to get all the shampoo out. Also while we were down at the beach one of the lightbulbs on the ceiling fan in the spare bedroom randomly fell and shattered into a hundred tiny pieces and there was glass all over the floor. If someone had been in the apartment they could have been hurt. And the salmon I was served at dinner was raw inside and not even warm but they remedied that once I told them.

Nice park like setting right on the beach lots of flowers comfortable rooms.

The manager a tall heavy set young woman was very rude. I asked to change the room that was next to the garbage bin, the male staff member that was at the desk at the time gave us a room on the third floor then She came later and made the three of us repack our bags and leave, and put us in a room on a second floor next to the garbage again! She was a tyrant on a power trip. The place wasn't even fully booked.

We were checked in efficiently and politely by Raul. We appreciated that the room was ready early and that the staff offered to let us in The rules were explained. Raul came with us to the room to be sure everything was okay and that we could find it. The 2 br suite was updated and had all that we needed. We appreciated the coffee and the bottled water. We love the restaurant next door-- Mayan beach club- where we were well taken care of by Cesar for the two days we were there. Good food and drinks.

nothing- very clean and well kept apartment. Number 27. would recommend. Everything worked well

Everything. A genuinely wonderful hotel with amazing staff, lovely touches and great location. I have stayed on Isla a few times and this was one of the best places to stay - especially for a family.

Almost nothing. We received a frosty welcome from the gentleman behind the counter and he wasn't as polite as the other counter staff which was a shame, but overall it was still a wonderful stay.