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8.4

356 reviews

Na Balam Hotel

Na Balam Hotel

Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, 77400, QR, Mexico

Reservations:

+1-833-728-2041

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Free parking

Restaurant

Outdoor swimming pool

Free wifi

Air conditioning

Tour desk

Bar

Private entrance

Na Balam Hotel

Welcome to the Na Balam Hotel, a stunning 4-star oasis nestled on the picturesque Isla Mujeres! Located just 2.4mi from the hustle and bustle of the city center, you can enjoy a tranquil escape while still being close to all the action. Picture yourself waking up to the soothing sounds of the waves and feasting on a delicious complimentary breakfast before soaking up the sun on beautiful Playa Norte.

This vibrant hotel is designed for fun and relaxation, offering fabulous amenities that cater to every traveler's needs. Dive into the outdoor swimming pool, lounge under beach umbrellas on the white sandy shores, or sip refreshing cocktails at the bar. For the adventurous souls, snorkeling is available for an extra charge, while those looking for a leisurely day can savor the breathtaking garden views from their private balcony. Whether you're a sun seeker or a thrill-seeker, Na Balam has got you covered!

Guests rave about their experiences at Na Balam, with an impressive 356 reviews highlighting their wonderful stays. With prices starting from just $233, you can indulge in a little slice of paradise without breaking the bank. Don’t miss out on this delightful retreat – book your getaway now at Calle Zazil Ha No. 118 Playa Norte and prepare for an unforgettable adventure in beautiful Quintana Roo!

At Na Balam Hotel, there’s more than just enchanting views and sun-kissed beaches; there’s an entire gastronomical journey waiting to delight your taste buds. Make sure to check out the Oceanvs Beach Club Restaurant, where every meal is a feast for the senses. Whether you fancy Mediterranean delights or international fare, the family-friendly ambiance ensures that everyone can dig in and enjoy. Picture long leisurely lunches by the beach, cocktails in hand, as you soak up the island vibe – this is the perfect spot for both culinary adventurers and those who just want a classic dish done right.

As the sun begins to set, the hotel transforms into a tranquil paradise that beckons you to kick back and enjoy the serene surroundings. With an adults-only outdoor swimming pool, you can splash away or simply float your worries to the horizon, all while relishing the soothing sounds of nature. It’s the perfect opportunity for couples seeking a romantic retreat or friends looking to unwind and enjoy each other's company. And don’t forget to stay hydrated with an array of tantalizing cocktails from the bar!

But wait, the fun doesn’t have to stop when the sun goes down! Immerse yourself in the vibrant local culture of Isla Mujeres. With the city center just a stone’s throw away, you can explore bustling markets and live music, or stroll along cobblestone streets where the laughter of locals and tourists alike fills the air. Every corner holds the promise of adventure, so gather your friends and embark on nighttime explorations filled with laughter and shared memories. At Na Balam, you're not just experiencing a stay; you're diving headfirst into the unforgettable magic of Isla Mujeres!

Closest airports

Cancún International Airport

17.6mi

Cozumel International Airport

52.9mi

Most popular amenities

Free parking

Restaurant

Outdoor swimming pool

Free wifi

Air conditioning

Tour desk

Bar

Private entrance

Terrace

Non-smoking rooms

Beach umbrellas

Beach chairs/Loungers

Garden view

Garden

Balcony

Free toiletries

Rooms

Poolside Suite in Na Balam Hotel

Show 7 photos

Poolside Suite

1 King Size Bed

2 Double Beds

730 sqft

Garden view

Private Bathroom

Terrace

Private entrance

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More details

Experience luxury in our spacious Poolside Suite, boasting 732 sqft of pure comfort and style. With accommodations for up to 6 adults and 5 children, this suite features a garden view, private terrace, and modern amenities such as a flat-screen TV, air conditioning, and free toiletries.

Poolside Suite in Na Balam Hotel

Show 7 photos

Suite, Poolside

1 King Size Bed

2 Double Beds

730 sqft

Garden view

Private Bathroom

Terrace

Private entrance

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More details

Deluxe, King/2 Double

1 King Size Bed

2 Double Beds

x4

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x3

More details

Deluxe includes either a king-size bed 150-183 width or 2 double beds 131-150 width.

Double Room, Poolside

1 Double Bed

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Our Standard Poolside room with two double beds is a spacious and comfortable choice for families or groups of friends. With a balcony offering a gorgeous garden view, a private bathroom, and a flat-screen TV, you'll enjoy a relaxing stay just steps away from the pool.

Junior Suite

1 King Size Bed

x5

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x3

More details

Junior Suite Partial Sea View

Room - 2 Double

2 Double Beds

1 Twin Bed

x4

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x3

More details

Two Double Beds

Deluxe, King

1 King Size Bed

605 sqft

x4

+

x3

More details

Deluxe King Bed is 603 square feet and includes a king-size bed 150-183 width.

Show 12 photos

Suite, 2 Bedroom

x8

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x5

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Suite

x8

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x5

More details

Suite Standard

Room With Pool View

x4

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x3

More details

Pool View

Standard Room

x4

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x3

More details

Room Standard

Suite Grand

x8

+

x5

More details

Suite Grand

Guest reviews

8.4

356 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇺🇸

Benet

9.1

October 2022

Staff was attentive and responsive. Never felt neglected or never had a request denied. Best water pressure of any hotel I have ever had in Mexico. Bath and bed were beyond expectation. Housekeeping was over-the-top.

Bottled water is essential in Mexico. This hotel had two pint bottles filled in the room, and expected us to keep returning them to the front desk (who then passed them to housekeeping) for refilling. Housekeeping would deliver several minutes later (sometimes more)It became untenable. We supplied larger plastic bottles to keep the number or trips to a minimum. If they put a large container in each room, the issue would be solved. Not a convenient system.

🇺🇸

Rachel

8.2

February 2023

Breakfast is very good. Fresh fruit, eggs to order, potato wedges, fresh squeezed OJ, coffee, toast all included. Many other options on the menu (cost.) Location also great. Just half a block walk to the beach, a quiet oasis. Included beach club with a reserved bed for each room (no rush to get out to the beach to reserve a spot), umbrellas, palm trees, food and beverage service. A little quieter section of the beach.

There really wasn't a good spot to meet up with the other couple we were traveling with at the hotel. (We like to play cards and games in the evenings. ) Access to an extra set of chairs / little table on our balcony/ patio would have been nice.

🇵🇹

Ana

8.2

April 2023

We enjoyed the hotel very much. Rooms were huge and jacuzzi was nice. Breakfast is served at the hotel right in front, with sea view. Fruits, toasts, eggs, juice and coffee. You have the right to use the hotel’s sunbeds at the beach (though the ones jn front are for paying customers only).

The sunbeds area is supposed to be exclusive to the hotel, however, locals and tourists seat down in the shade provided by the palm trees right in there, do huge picnics, leave a mess behind & the staff does nothing. Also, each group plays their own music, so imagine how not relax at all this becomes. This is specially aggressive on saturdays. If the hotel had enforced this exclusivity, I would give a 10 rating. But we were so annoyed sometimes at all the noise that just left the beach.

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Chakir

10

July 2023

This hotel is incredible. Amazing location, just a few steps from Playa Norte (literally 2 minutes walking), and right in downtown, close so all the restaurants, pubs, etc. Rooms are big, clean and beautifully decorated, charming swimming pool and beautiful gardens. The management was king and always helpful, and the included breakfast was generous and delicious. Frankly, I don't understand some of the bad comments I've read here before booking the room, my wife and two kids had a wonderful stay and we will come back.

That I made the mistake of booking another hotel in Punta Sur for the second half of our vacation. We should have booked the entire stay at Na Balam.

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Carola

8.2

May 2023

very nice location and welcoming staff. The receptionists were very helpful and gave us the possibility to store our luggage even after the check out. I particularly enjoyed the mood and the way everything was furnished and of course the great location! literally at 1 min walking to playa norte!

I felt like I was overcharged on extra services (i.e. renting golf cart, airport transfers etc..). Moreover, we didn’t see that the only available breakfast was the american one and even if I didn’t eat and order the eggs & american coffee the hotel made me pay extra money to order something different which connects to the feeling of being overcharged for anything in Mexico.

🇨🇦

Eleanor

10

October 2022

The rooms are lovely, rustic style with thatched roofs, but very clean. The pool is very good with some loungers and easily accessible from the rooms. The beach is not far, you have to pass through the other part of the hotel (Casa Jaguar) to get to the Beach Club where there is a dedicated area for the hotel with loungers and shade. Literally 2 minute walk. The included breakfast is great, ample fruit platter with freshly squeezed orange juice, toast and eggs (either scrambled or fried).

Sound control. Most of the time, there was not an issue, the hotel is out of the centre so it is quite quiet in the evening, but on Friday and Saturday nights, the noise and music from whether the Guru Beach bar (which has a DJ), the Mia reef resort or from the centre is very loud and continues until about 3 am. That disturbed us for a couple of nights (maybe due to us having a thatched roof), but other than that, the place was great.

🇲🇽

Ran

10

December 2022

Amazing stay at Na Balam! Staff was super friendly and helpful, rooms were giant and super comfortable, pool and Jacuzzi were perfect, the included breakfast at Oceanvs was amazing. We loved everything about this stay and could not recommend it more. We previously lived for 1 year on the island, so we know it very well. This is by far the best option you can find in the Playa Norte area, taking all things into account. The reception staff and the beach bar staff were all incredibly welcoming, service oriented and friendly. I can't thank them enough! Kudos to the hostess at the beach bar who was always on top of things and making sure all guests are taken care of.

It's really picky, but the beach beds have a weird design where if you lay back too strong the back part folds. Would be cool if they figured out a way to stabilize it :)

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Sarah

8.2

May 2023

It was the perfect atmosphere for a relaxing beach vacation. The quietness and greenery of the property was exactly what I was looking for in a restorative trip. The hotel room was spacious. The staff was great. We sent our time by the ocean, although the pool looked lovely. The breakfast was a pleasant bonus. I would stay again.

The beds were a bit firm for my mother. The pillows weren't plump enough for me; next time I'll bring my own pillow.

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Kelly

8.2

July 2022

the staff was very helpful and friendly. The hotel is in perfect location right before Mia reef. the pool was beautiful and the property grounds look serene . Our unit was on second floor with palapa roof, it was nice. There is a small tv in the room and small fridge. The room was quite large. only complaint If I had any, the room smelled of mildew. The breakfast that was included was for restaurant across the street Ocean. The restaurant said it only includes coffee and toast. we ordered a larger breakfast and we didn’t care for the food. The location was easy to walk to everything and hotel was quiet at night. I would definitely stay there again.

mildew smell would be nice to have microwave and coffee maker

🇺🇸

Suzanne

8.2

August 2022

close to the beach and close to town. I love the room with a thatched roof. pool is pretty and felt great. very good breakfast every morning!! Access to a beach bed was nice but I’d rather have comfy chairs with an umbrella

the bed and pillows are stiff and uncomfortable (a mattress topper would help a bunch). We were woken up by noise often and loud music on the weekend

Points of Interest Around Na Balam Hotel

Attractions

Playa Norte (North Beach)

0.2mi

Kin Ha Water Park (Balneario Kin Ha)

3.9mi

Isla Mujeres

4.6mi

Palapas Park (Parque Las Palapas)

8.4mi

Jolly Roger Pirate Ship

8.5mi

Cancun Scenic Tower (Torre Escénica)

8.6mi

Mandala Cancun Nightclub

8.9mi

Cenote Nohoch Nah Chich

9.6mi

La Isla Shopping Village

10.5mi

Cancun Hotel Zone (Avenida Kukulkan)

11mi

Dolphin Beach (Playa Delfines)

14mi

Ventura Park

16.9mi

Contoy Island (Isla Contoy)

17.1mi

Xoximilco Cancun

19.7mi

Puerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)

29.9mi

Restaurants

Oceanvs Beach Club Restaurant

Cuisines

  • Mediterranean
  • International

Ambiances

  • Family Friendly

Pools

Location

  • Outdoor

Age restrictions

  • Adults only

Availability

  • All season

Amenities of Na Balam Hotel

Free parking

Restaurant

Outdoor swimming pool

Free wifi

Air conditioning

Tour desk

Bar

Private entrance

Terrace

Non-smoking rooms

Beach umbrellas

Beach chairs/Loungers

Garden view

Garden

Balcony

Free toiletries

Stay rules - Na Balam Hotel

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Na Balam Hotel

What's the check-in and check-out schedule at Na Balam Hotel?

Na Balam Hotel's check-in window is between 03:00 PM and 11:00 PM, with check-out required by 12:00 PM.

Does Na Balam Hotel provide free parking options?

Yes, there is parking available at Na Balam Hotel. The hotel provides free public parking at a nearby location. No parking reservation is required.

What's the nightly rate at Na Balam Hotel?

Rooms at Na Balam Hotel are available starting from $233. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.

What types of rooms does Na Balam Hotel offer?

The Na Balam Hotel offers Poolside Suites, which are suites with a size of 732 sqft and can accommodate 6 adults and 5 children. Smoking is not allowed in these suites. The hotel also has Standard Poolside rooms with two double beds, which have a size of 603 sqft and can accommodate 4 adults and 3 children. Smoking is not allowed in these rooms either.

What activities does Na Balam Hotel offer?

Guests at Na Balam Hotel can spend their time enjoying the leisure amenities available. They can relax by the outdoor swimming pool, soaking up the sun on the beach chairs or under the beach umbrellas provided. The hotel also offers snorkeling, diving, and fishing activities for those who want to explore the underwater world.

The hotel's on-site restaurant, Oceanvs Beach Club Restaurant, offers a family-friendly ambiance and serves Mediterranean and international cuisines. Guests can enjoy a delicious meal while taking in the breathtaking views of the ocean.

It's worth mentioning that there is an adult-only pool available at the hotel for guests who prefer a quieter and more serene environment.

Overall, guests can make the most of their time at Na Balam Hotel by enjoying the pool, exploring the beach, trying out water activities, and indulging in delicious meals at the restaurant.

Is there a swimming pool at Na Balam Hotel?

The Na Balam Hotel has one pool available. It is an outdoor pool that is open all season. However, there is an age restriction, as it is for adults only.

Are there restaurants located within Na Balam Hotel?

Yes, the Na Balam Hotel has a restaurant on site called Oceanvs Beach Club Restaurant. The restaurant offers a family-friendly ambiance and serves Mediterranean and international cuisine.

Does Na Balam Hotel accept credit cards?

No, Na Balam Hotel does not accept cash. However, they do accept payment through credit cards such as Visa and Mastercard.