356 reviews
From
$233Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, 77400, QR, Mexico
356 reviews
1/41
From
$233Free parking
Outdoor swimming pool
Free wifi
Air conditioning
Private entrance
Beach umbrellas
Beach chairs/Loungers
Non-smoking rooms
Welcome to Na Balam Hotel, a charming 4-star hotel located in the beautiful city of Isla Mujeres, Mexico. Situated just 3.9 kilometers from the city center, this hotel offers a convenient location for exploring all that this vibrant city has to offer.
With 356 reviews, Na Balam Hotel has earned a reputation for its excellent service and comfortable accommodations. Starting from just $233, guests can enjoy a range of amenities including free parking, a pet-friendly policy, and an outdoor swimming pool. The hotel also offers free wifi, allowing guests to stay connected throughout their stay.
The rooms at Na Balam Hotel are well-appointed and feature air conditioning, a private bathroom, and a balcony with garden views. Guests can also enjoy a delicious meal at the hotel's restaurant or relax in the beautiful garden area. Whether you're looking to explore the nearby beaches, partake in water activities such as snorkeling and diving, or simply unwind by the pool, Na Balam Hotel has everything you need for a memorable stay.
When you stay at Na Balam Hotel, you'll have access to not one, but two gorgeous outdoor pools. The first pool is available year-round, allowing you to take a refreshing dip no matter the season. Please note that this pool is exclusively for adults, ensuring a peaceful and relaxing atmosphere. The second pool, located near the rooms, offers a great opportunity for families to have fun together. Whether you want to soak up the sun on a lounger or take a leisurely swim, these pools are the perfect place to unwind after a day of exploring Isla Mujeres.
Hungry? Look no further than the Oceanvs Beach Club Restaurant located right on site. This family-friendly restaurant offers a variety of delicious Mediterranean and international cuisines that will satisfy even the most discerning palates. With beautiful views of the ocean, you can enjoy your meal in a truly charming setting. Whether you're looking for a hearty breakfast, a leisurely lunch, or a romantic dinner, this restaurant has you covered.
At Na Balam Hotel, we want to make your stay as convenient as possible. That's why we accept Visa and Mastercard as our preferred payment methods. Please note that cash is not accepted. You won't have to worry about carrying a lot of cash or finding an ATM nearby. Just swipe your card and enjoy the rest of your stay stress-free. Our friendly staff is ready to assist you with any questions or concerns you may have during your stay at Na Balam Hotel.
Closest airports
Cancún International Airport
17.6miCozumel International Airport
52.9miFree parking
Outdoor swimming pool
Free wifi
Air conditioning
Private entrance
Beach umbrellas
Beach chairs/Loungers
Non-smoking rooms
Bar
Garden view
Restaurant
Garden
Balcony
Free toiletries
Terrace
Private Bathroom
Deluxe, King/2 Double
1 King Size Bed
2 Double Beds
x4
+
x3
More details
Deluxe includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
Show 7 photos
Suite, Pool View
+
More details
Suite
x8
+
x5
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Suite Standard
Show 7 photos
Poolside Suite
1 King Size Bed
2 Double Beds
730 sqft
Garden view
Private Bathroom
Terrace
Private entrance
+
More details
Experience luxury in our spacious Poolside Suite, boasting 732 sqft of pure comfort and style. With accommodations for up to 6 adults and 5 children, this suite features a garden view, private terrace, and modern amenities such as a flat-screen TV, air conditioning, and free toiletries.
Show 23 photos
Poolside
2 Double Beds
605 sqft
Garden view
Private Bathroom
Balcony
Terrace
+
More details
Our Standard Poolside room with two double beds is a spacious and comfortable choice for families or groups of friends. With a balcony offering a gorgeous garden view, a private bathroom, and a flat-screen TV, you'll enjoy a relaxing stay just steps away from the pool.
Show 12 photos
Suite, 2 Bedroom
x8
+
x5
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Junior Suite
1 King Size Bed
x5
+
x3
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Junior Suite Partial Sea View
Room - 2 Double
2 Double Beds
1 Twin Bed
x4
+
x3
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Two Double Beds
Double Room, Pool View
x4
+
x3
More details
Standard Room
x6
+
x3
More details
Room Standard
Deluxe, King
1 King Size Bed
605 sqft
x4
+
x3
More details
Deluxe King Bed is 603 square feet and includes a king-size bed 150-183 width.
Suite Grand
x8
+
x5
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Suite Grand
Single Room, Pool View
More details
Room - 3 Double
3 Double Beds
x6
+
x3
More details
Room - 4 Double
4 Double Beds
x6
+
x3
More details
Deluxe
x4
+
x3
More details
8.4
356 reviewsFrom
$233Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇺🇸
Benet
9.1
9.1
Staff was attentive and responsive. Never felt neglected or never had a request denied. Best water pressure of any hotel I have ever had in Mexico. Bath and bed were beyond expectation. Housekeeping was over-the-top.
Bottled water is essential in Mexico. This hotel had two pint bottles filled in the room, and expected us to keep returning them to the front desk (who then passed them to housekeeping) for refilling. Housekeeping would deliver several minutes later (sometimes more)It became untenable. We supplied larger plastic bottles to keep the number or trips to a minimum. If they put a large container in each room, the issue would be solved. Not a convenient system.
🇺🇸
Rachel
8.2
8.2
Breakfast is very good. Fresh fruit, eggs to order, potato wedges, fresh squeezed OJ, coffee, toast all included. Many other options on the menu (cost.) Location also great. Just half a block walk to the beach, a quiet oasis. Included beach club with a reserved bed for each room (no rush to get out to the beach to reserve a spot), umbrellas, palm trees, food and beverage service. A little quieter section of the beach.
There really wasn't a good spot to meet up with the other couple we were traveling with at the hotel. (We like to play cards and games in the evenings. ) Access to an extra set of chairs / little table on our balcony/ patio would have been nice.
🇵🇹
Ana
8.2
8.2
We enjoyed the hotel very much. Rooms were huge and jacuzzi was nice. Breakfast is served at the hotel right in front, with sea view. Fruits, toasts, eggs, juice and coffee. You have the right to use the hotel’s sunbeds at the beach (though the ones jn front are for paying customers only).
The sunbeds area is supposed to be exclusive to the hotel, however, locals and tourists seat down in the shade provided by the palm trees right in there, do huge picnics, leave a mess behind & the staff does nothing. Also, each group plays their own music, so imagine how not relax at all this becomes. This is specially aggressive on saturdays. If the hotel had enforced this exclusivity, I would give a 10 rating. But we were so annoyed sometimes at all the noise that just left the beach.
🇺🇸
Chakir
10
10
This hotel is incredible. Amazing location, just a few steps from Playa Norte (literally 2 minutes walking), and right in downtown, close so all the restaurants, pubs, etc. Rooms are big, clean and beautifully decorated, charming swimming pool and beautiful gardens. The management was king and always helpful, and the included breakfast was generous and delicious. Frankly, I don't understand some of the bad comments I've read here before booking the room, my wife and two kids had a wonderful stay and we will come back.
That I made the mistake of booking another hotel in Punta Sur for the second half of our vacation. We should have booked the entire stay at Na Balam.
🇪🇸
Carola
8.2
8.2
very nice location and welcoming staff. The receptionists were very helpful and gave us the possibility to store our luggage even after the check out. I particularly enjoyed the mood and the way everything was furnished and of course the great location! literally at 1 min walking to playa norte!
I felt like I was overcharged on extra services (i.e. renting golf cart, airport transfers etc..). Moreover, we didn’t see that the only available breakfast was the american one and even if I didn’t eat and order the eggs & american coffee the hotel made me pay extra money to order something different which connects to the feeling of being overcharged for anything in Mexico.
🇨🇦
Eleanor
10
10
The rooms are lovely, rustic style with thatched roofs, but very clean. The pool is very good with some loungers and easily accessible from the rooms. The beach is not far, you have to pass through the other part of the hotel (Casa Jaguar) to get to the Beach Club where there is a dedicated area for the hotel with loungers and shade. Literally 2 minute walk. The included breakfast is great, ample fruit platter with freshly squeezed orange juice, toast and eggs (either scrambled or fried).
Sound control. Most of the time, there was not an issue, the hotel is out of the centre so it is quite quiet in the evening, but on Friday and Saturday nights, the noise and music from whether the Guru Beach bar (which has a DJ), the Mia reef resort or from the centre is very loud and continues until about 3 am. That disturbed us for a couple of nights (maybe due to us having a thatched roof), but other than that, the place was great.
🇲🇽
Ran
10
10
Amazing stay at Na Balam! Staff was super friendly and helpful, rooms were giant and super comfortable, pool and Jacuzzi were perfect, the included breakfast at Oceanvs was amazing. We loved everything about this stay and could not recommend it more. We previously lived for 1 year on the island, so we know it very well. This is by far the best option you can find in the Playa Norte area, taking all things into account. The reception staff and the beach bar staff were all incredibly welcoming, service oriented and friendly. I can't thank them enough! Kudos to the hostess at the beach bar who was always on top of things and making sure all guests are taken care of.
It's really picky, but the beach beds have a weird design where if you lay back too strong the back part folds. Would be cool if they figured out a way to stabilize it :)
🇺🇸
Sarah
8.2
8.2
It was the perfect atmosphere for a relaxing beach vacation. The quietness and greenery of the property was exactly what I was looking for in a restorative trip. The hotel room was spacious. The staff was great. We sent our time by the ocean, although the pool looked lovely. The breakfast was a pleasant bonus. I would stay again.
The beds were a bit firm for my mother. The pillows weren't plump enough for me; next time I'll bring my own pillow.
🇺🇸
Kelly
8.2
8.2
the staff was very helpful and friendly. The hotel is in perfect location right before Mia reef. the pool was beautiful and the property grounds look serene . Our unit was on second floor with palapa roof, it was nice. There is a small tv in the room and small fridge. The room was quite large. only complaint If I had any, the room smelled of mildew. The breakfast that was included was for restaurant across the street Ocean. The restaurant said it only includes coffee and toast. we ordered a larger breakfast and we didn’t care for the food. The location was easy to walk to everything and hotel was quiet at night. I would definitely stay there again.
mildew smell would be nice to have microwave and coffee maker
🇨🇿
Jakub
8.2
8.2
Great location just a few steps from the beautiful beach Playa Norte, also 10-15 min. walk from the ferry. Spacious and clean rooms, nice pool and jacuzzi, friendly and helpfull staff.
Do not be mistaken by to pictures of the beach and sunbeds. Those presented on Booking.com ARE NOT included within your stay! Anyway, you will get your sunbeds with nice view nearby though. Unfortunately no dinig included in your stay.
Attractions
Playa Norte (North Beach)
0.2miKin Ha Water Park (Balneario Kin Ha)
3.9miIsla Mujeres
4.6miPalapas Park (Parque Las Palapas)
8.4miJolly Roger Pirate Ship
8.5miCancun Scenic Tower (Torre Escénica)
8.6miMandala Cancun Nightclub
8.9miCenote Nohoch Nah Chich
9.6miLa Isla Shopping Village
10.5miCancun Hotel Zone (Avenida Kukulkan)
11miDolphin Beach (Playa Delfines)
14miVentura Park
16.9miContoy Island (Isla Contoy)
17.1miXoximilco Cancun
19.7miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
29.9miAttractions
Playa Norte (North Beach)
0.2miKin Ha Water Park (Balneario Kin Ha)
3.9miIsla Mujeres
4.6miPalapas Park (Parque Las Palapas)
8.4miJolly Roger Pirate Ship
8.5miCancun Scenic Tower (Torre Escénica)
8.6miMandala Cancun Nightclub
8.9miCenote Nohoch Nah Chich
9.6miLa Isla Shopping Village
10.5miCancun Hotel Zone (Avenida Kukulkan)
11miDolphin Beach (Playa Delfines)
14miVentura Park
16.9miContoy Island (Isla Contoy)
17.1miXoximilco Cancun
19.7miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
29.9miAirports
Cancún International Airport
17.6miCozumel International Airport
52.9miOceanvs Beach Club Restaurant
Cuisines
Mediterranean•InternationalAmbiances
Family FriendlyLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonFree parking
Outdoor swimming pool
Free wifi
Air conditioning
Private entrance
Beach umbrellas
Beach chairs/Loungers
Non-smoking rooms
Bar
Garden view
Restaurant
Garden
Balcony
Free toiletries
Terrace
Private Bathroom
Accessibility
Upper floors accessible by stairs only
Activities
Diving
Fishing
Snorkeling
Bathroom
Free toiletries
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Cleaning Services
Daily housekeeping
Food & Drink
Bar
Fruit
Restaurant
Wine/Champagne
Food & drink safety
Delivered food covered securely
Front Desk Services
Tour desk
General
Air conditioning
Family rooms
Non-smoking rooms
Private entrance
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Living Area
Sitting area
Media & Technology
Flat-screen TV
TV
Outdoors
Balcony
Garden
Outdoor furniture
Terrace
Parking
Free parking
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Fan
Safety & security
24-hour security
CCTV outside property
Fire extinguishers
Key access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Spa
Beach chairs/Loungers
Beach umbrellas
Outdoor swimming pool
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Shuttle service
View
Garden view
Pool view
From
$233Check-in
From 15:00
Until 23:00
Check-out
From 07:00
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
There's no age requirement for check-in
Curfew
Come and go whenever you want
Parking
Free public parking is available at a location nearby (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Cash
Mastercard,
Visa
This property does not accept cash.
What's the check-in and check-out schedule at Na Balam Hotel?
Na Balam Hotel's check-in window is between 03:00 PM and 11:00 PM, with check-out required by 12:00 PM.
Does Na Balam Hotel provide free parking options?
Yes, there is parking available at Na Balam Hotel. The hotel provides free public parking at a nearby location. No parking reservation is required.
What's the nightly rate at Na Balam Hotel?
Rooms at Na Balam Hotel are available starting from $233. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.
What types of rooms does Na Balam Hotel offer?
The Na Balam Hotel offers Poolside Suites, which are suites with a size of 732 sqft and can accommodate 6 adults and 5 children. Smoking is not allowed in these suites. The hotel also has Standard Poolside rooms with two double beds, which have a size of 603 sqft and can accommodate 4 adults and 3 children. Smoking is not allowed in these rooms either.
What activities does Na Balam Hotel offer?
Guests at Na Balam Hotel can spend their time enjoying the leisure amenities available. They can relax by the outdoor swimming pool, soaking up the sun on the beach chairs or under the beach umbrellas provided. The hotel also offers snorkeling, diving, and fishing activities for those who want to explore the underwater world.
The hotel's on-site restaurant, Oceanvs Beach Club Restaurant, offers a family-friendly ambiance and serves Mediterranean and international cuisines. Guests can enjoy a delicious meal while taking in the breathtaking views of the ocean.
It's worth mentioning that there is an adult-only pool available at the hotel for guests who prefer a quieter and more serene environment.
Overall, guests can make the most of their time at Na Balam Hotel by enjoying the pool, exploring the beach, trying out water activities, and indulging in delicious meals at the restaurant.
Is there a swimming pool at Na Balam Hotel?
The Na Balam Hotel has one pool available. It is an outdoor pool that is open all season. However, there is an age restriction, as it is for adults only.
Are there restaurants located within Na Balam Hotel?
Yes, the Na Balam Hotel has a restaurant on site called Oceanvs Beach Club Restaurant. The restaurant offers a family-friendly ambiance and serves Mediterranean and international cuisine.
Does Na Balam Hotel accept credit cards?
No, Na Balam Hotel does not accept cash. However, they do accept payment through credit cards such as Visa and Mastercard.
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