Very friendly staff, big shout out to Diana for the amazing tips on trips to do. Beautiful room with complimentary mini bar in an idyllic place outside of the busy Zona Hotelera of Tulum (highly recommend renting a car, upon airport arrival, because it's too remote to move around with bicycles and taxi's are very expensive - read 100 USD for a 20 min ride). Elaborate delicious breakfast and big plus on the available equipment to go kayaking or snorkling in the sea. Perfect if you want to relax at the beach with the comfort of a 4star boutique hotel (I think they have around 15-20 rooms).

Nice pool, but not lots of opportunities to relax next to it (no beds e.g.). However, there are plenty of opportunities to chill at the beach, so not really needed. I would not per se recommend to stay at the restaurant (if not out of convenience to stay the evening in) because food is just OK, and rather expensive.

Staff was super friendly and accommodating. Esteban took great care of us from the moment we arrived. The bar/restaurant staff was great, mainly Benjamin and Miguel, and knew our likes/dislikes in a short amount of time. Housekeeping staff was prompt in replenishing items and put a personalized touch on the room. We had a couple minor issues with the tv and lighting but was promptly resolved. Beach area was small and could use some more comfortable cushions, but loved how private it was. Also had a wonderful massage on the pier over the water, highly recommended. Overall, great value and experience.

I didn't care for the perfume smell in the room. It was fresh and clean, but too much for me, not to say the next person wouldn't enjoy it.

We loved the secluded location, private beach, free water activities, free large breakfast, large balcony, dipping pool, swim-up to room, friendly and helpful staff. Small grocery store nearby is helpful too.

Unpaved road into the hotel is filled with mammoth potholes. Buy lots of bug spray and after bite lotion.

- The hotel is absolutely beautiful. We had an ocean front swim-up room and could hang out by the pool while overlooking the ocean. - The facilities/services are great: you can pick up paddle boards, kayaks, bikes and snorkel gear at no cost. - The staff are so great (shoutout to Erik and Julio!!! Erik was the funniest and Julio essentially planned all of our activities) - The breakfast was the best part. It's included with the room, includes local cuisine, is so well prepared, and so filling. I must also mention their cocktails and their dinner menu. SO yummy. - We got sick at the end of our stay (at no fault of the hotel), and had to stay one extra night. The staff were so accommodating and helpful to us. - Having a rental car is key. All the restaurants/shops were 15-20 minutes away from the hotel.

- The only downside is really just the access from the main road. While it's a beautiful beach-front property the access from the main highway entrance, particularly at night or if it has rained, is tough. We rented our own car, as otherwise getting to and from Tulum/activities would have been tough. Even with the rental car the drive in/out was a bumpy adventure.

The staff was great, very friendly and attentive. Rooms were very clean and well equipped. The onsite restaurant is very good and we thought was the best among the hotels there. The ocean front rooms are truly ocean front and allow for great sunrise views in the morning. Overall location is great if you’re looking for a quiet place to relax and enjoy time away from the real world.

If you don’t have a rental car, you’re completely dependent on taxis to get into town (too far to walk). No atm nearby (again have to go into town if you need cash).

Penthouse rooftop room with plunge pool was simple but quite nice. Included breakfasts were delicious, everything on the menu was great! AC worked perfectly, mini fridge was stocked with beverages.

rooftop room balcony plunge pool was not as private as expected. Still can see through the wall into neighbor's balcony. Top floor (3rd) and no elevator made it a hike in a heat. The beach is not swimmable (uneven rocks) but they have a dock that leads to less rocky spot to swim. Definitely not a good beach for small kids.

The staff were so helpful and friendly in particular Franzcelia who not only arranged honeymoon decorations and bubbly in our room but also helped arrange a car to collect us after we had an 8hour delay on arrival due to BA flight. Delicious freshly prepared breakfast each day, very relaxing stay. Also it was close to a Cenote which we went to, you couldn’t see many fish but apparently there is a friendly crocodile in there!

I had read the reviews regarding seaweed and stones in sea making it difficult to swim and I thought maybe its not as bad as they have said but it was too rocky for me to swim, I tried to go out with sea shoes on but it was too slippery for me, some other people went In further up the beach and you could climb into water off the end of the pier but I am not a confident swimmer so I was not keen to do that. As for the seaweed its a common problem everywhere in Mexico and some hotels including this one try to clear it as much as possible in front of hotel but its hard to keep on top of. My only other complaint was noise from road as we backed onto it.

Alea Tulum is a very special place. The staff is kind, helpful, and great at what they do. The breakfasts are outstanding and the hotel restaurant was my favorite of all the places we tried. Franciela, Pedro, and Sebastian made our stay so joyful and the cleaning staff went above and beyond. This is a quiet hotel for a relaxing vacation that prioritizes peace, comfort, and wellness.

I wish I would have known that the beach was rocky. So we couldn't really swim on the beach from the shore. But there is a dock that you can walk out onto and swim from there which was just as good.

What a hidden gem this place is. Alea is set away from the bustle and traffic of Tulum. The accommodations were top notch, the amenities were amazing, the staff and service was bar none and most importantly it was nice to be away from the main area. I would highly recommend a rental car if you are staying here and plan to explore at all or even wan to head downtown because taxis are +/- $25 US each way from the Hotel and back. That said we rented a car for a couple days when we arrived and did not need it the entire time.

Quiet area, very nice rooms, not crowded in hotel

Food menu did not reflect actual available dishes. In general too long time to prepare and serve food. Access road from main road not in acceptable condition