We had a great stay at this boutique hotel with 11 rooms. What we liked: 1) Staff was outstanding: friendly and with great advice about the region. We had booked two rooms for our family and one of our rooms was upgraded to a full ocean front view. This was so amazing and appreciated. Thank you Arturo! 2) location: this hotel is North of Tulum center (a 10 minute drive up the highway towards Cancun). You will drive down a small dirt road off the highway and need to pass a gated checkpoint. Past the checkpoint, there are residences, villas, and a 2 small hotels as far as we could tell. It is very quiet compared to the Tulum Beach or Tulum Center. If you are looking for EDM beach parties, this is not the place. 3) setting: this hotel is right on the beach with a constant breeze so you are not uncomfortable. Beautiful views, beautiful big night skies, turquoise waters, quiet, kayak and paddle boards to get out to the reef. I recommend bringing water shoes as the shore is a bit rocky. The water was very warm when we were there in late March/early April (~27C/81F). There were zero mosquitos or flying insects when we were there. We snorkeled every day in front of the hotel. It was a lot of fun and we saw a lot of different kind of bright colored fishes and even got to swim with a stingray, which was such a cool experience. 4) food: we ate at the restaurant for breakfast twice and 3 times for dinner. They have a small menu and while the food is quite good, the sauces are a bit redundant between dishes so after eating there for dinner 3 nights in a row, we wanted another option on day 4.

Nothing

This property incredible - we were totally blown away. It is both sophisticated and cozy - we felt so well taken care of the entire trip. The menu was full of incredible seafood - we loved the shrimp tacos :) The location was perfect, it's on the same street as other resorts so we could walk to down the beach and enjoy a beer with a new view of the stunning blue ocean. We spent most days hanging out on the beach, enjoying micheladas and ceviche from the restaurant! The centre of Tulum was just a 17min drive away, and that distance made a world of difference. We had privacy and a quiet beach and at night, the sky was so dark we could see brilliant stars! As we were leaving for the airport, we both agreed that there was no were else we'd rather have stayed. Thank you, you really made our trip special!

Staff were very attentive and friendly. Grounds and pool were immaculate. Beach side lounge chairs, towels, and umbrellas were great. Having kayaks and paddle boards freely available was a plus. The location was quiet and secluded. We asked about a coffee maker and by that evening one was delivered. Soap, shampoo etc were Spa quality and smelled lovely.

The food was good but not as good for the high prices. Several other restaurants are available down the road for better value. Beach is sandy, However, the ocean in this area is very rocky. There is a long dock so you can access deeper water more easily, but it is not very deep. Just to keep this in mind to adjust your expectations. Still beautiful! Room was very attractive however there was no practical seating.

We loved our time in this charming little hotel. The staff were incredible: kind, attentive, and helpful. On our arrival day we were delayed until very late and they had delicious sandwiches waiting for us in the room since everything was closed. Food was consistently yummy—loved the smoothies, fish empanadas, and margaritas. This is a quiet place to relax—it’s 20ish minutes to town. We had a rental car so this was perfect. But you could certainly come here and stay put and just forget about the world, too. Would love to return!

The only negative was this weird loud howling sound that would kick up on windy nights from our balcony door. It was loud enough to prevent sleep, but an easy fix—we kept the door open and shut the screen and instead feel asleep to the sounds of beach waves.

Beautiful setting in a safe and quiet area just north of Tulum. Small, boutique waterfront hotel with fabulous amenities like a private pool, its own wooden pier providing easier entry to ocean, ample beach chairs and umbrellas and hammocks on soft, white sand beach, with some kayaks, paddle boards, life jackets and water shoes for guest use without additional fee. Very comfortable beds in tidy, simply furnished, air-conditioned rooms with nicely laid out bathrooms. Delicious meals and beverages. Most of all, a lovely and attentive staff who are always willing to go the extra mile to make your stay as special as possible.

Nothing. Would happily return and recommend to anyone.

This property is a few miles outside of Tulum away from the hustle and bustle and major touristy areas. It’s peaceful with a beautiful sandy beach that’s never crowded. Lounge chairs and umbrellas are provided by the hotel at no extra charge and the beach is meticulously raked every morning. There are corals and some rocks at the water’s edge but the dock gives you easy access to the turquoise waters for swimming and snorkeling. Paddle boards and kayaks are also available for free. The staff are exceptional. You arrive as strangers and part as friends. The restaurant serves delicious meals and the service is attentive and personable. There’s also a security post down the street so we always felt safe. A car is recommended. Casa Altamar is a very special special little hotel with a big heart.

We loved every minute of our stay at Casa Altamar. The staff were so friendly, attentive, and relaxed. They did everything to make our stay a perfect one. The food at the restaurant is excellent - a great selection and very reasonably priced. We visited other restaurants nearby and in Tulum but none were as good. Beautifully designed and maintained, beachfront property. With a clean pool, balconies, and private beach. Watching the sunrise every morning and seeing the pelicans dive for fish will be a lasting image. Thank you for a wonderful, memorable stay.

Staff and clean room. Housekeeping crew was excellent.

I noticed so much trash on the road between the highway and the property. It’s not the property’s fault but I wish it was cleaned. Room #8 has partial ocean view, not full view. It was misleading during the booking (but we were ok with this). No fridge, coffee/tea station, phone in the room; food in Tulúm is expensive (NYC price). It would have been perfect if I could put some fruits and leftovers in a fridge. The hotel restaurant opened at 9:30am during my stay so a coffee station would have been great for someone like me who wakes up with the sunrise. I wish the restaurant provided smaller breakfast menu as well.

Casa Altamar is an excellent place to stay and the staff is amazing. The spot is beautiful and peaceful. The rooms are lovely and the food is amazing. It is a great value and the staff make it super special. They treat you like a guest in their home. From the welcome cocktail to the helpful suggestions and special attention they make everything like a dream. We went and visited the more touristy and busier part of Tulum and that made us even happier that we chose Casa Altamar for our stay. I'd highly recommend this spot for anyone looking for a peaceful stay in a beautiful location with friendly helpful hosts.

Everything was great. It would be nice if the water was accessible from the shore instead of the pier but that was a minor inconvenience

It is perfect. All of it. And every review here that speaks to what a paradise this is is accurate. But of course, I cannot leave a review without mentioning the staff. I’ve never experienced such genuine hospitality and kindness at a hotel. Imagine yourself walking into their lovely dining space and being greeted by the warmest, friendliest smiles. Ones of real joy every time. It’s like that. Alexis, Armin, Arturo, Gloria, Javier, and everyone else - all gems in their own way. I am grateful to them for making this stay like nothing I could have expected.

There is absolutely nothing I did not like.