Beautiful location, kind staff, great restaurant (especially the tacos and surf and turf burrito) upstairs public pool accessible 24 hours a day which was nice and the sun kept them pretty comfortably warm, walkable beach was great as well, the included breakfast was great and 1 complimentary drink as soon as you arrive

I wish the personal pools were heated since they are in the shade most of the day and don’t receive much warmth from the sun, beds are a bit hard but everyone has their personal preference, room service leaves an envelope daily for a tip which is absolutely reasonable and tip is not required but we were not expecting it daily so we requested our rooms not to be cleaned every day as we had not prepared to budget for it, also a bit of a drive to get to hotel through a very bumpy backroad but that’s not really the hotels fault or can fix alone

The staff are friendly and helpful. Shout out to Nuria for taking care of us when our scooter broke down. We appreciate all you did for us.

Really friendly staff at reception and restaurant who did all possible to create a great stay. Quiet location well off the Tulum beaten track - not for everyone but perfect for us. Good breakfast included. Nice pools overlooking the sea. Turtles came up on hotel beach to lay eggs at night. Private cenote a lovely place to spend the afternoon and easy to explore the Yucatan area from this base.

Rooms and facilities have taken quite a battering from the weather - we were quite happy but do not anticipate facilities in perfect repair. The beach is not for swimming - even out of seaweed season too rocky for entering the water but plenty of great places nearby.

The staff was very friendly and helpful. We enjoyed to be in a quiet place with only the noise of the ocean. It is conveniently located 20 minutes away from Tulum Pueblo where you can find great cheap options for lunch and dinner. The view was fantastic. We had the room with a private plunge and enjoyed it. However there are two pools accessible to everyone, one next to the restaurant and one on a rooftop. They have parking on site which is very convenient - if you want to explore, it is better to have a car and we heard that taxis are very expensive in Tulum. They also have a private cenote, which is a 20-min drive, but free of charge for hotel customers (vs 150 ou 200 pesos for any cenote in Tulum). They even provided water shoes for it.

Because you are close to the sea, the rooms can get very humid so be aware. The AC works really well so that helps to counter that.

Staff was amazing in restaurant

The A/C wasn’t working as good as expected,location isolated,no minimart etc nearby

The ocean view rooms are perfect! You can enjoy the view but you cannot swim in the ocean! The beach is rocky and no one tell you until you get the room! The staff were so friendly specially Nuria, she helped us a lot and had a great suggestions for us!

The beach just has the view! You cannot swim here! The location is awful! It’s away from everything and you have to have your own car otherwise you’ll stuck in the hotel! Even the road to get here is rocky! The breakfast wasn’t self service and you have a few options! Ex. Fruit or juice!!!! You cannot have both! The first day they gave us both but they mentioned you had to pay but it’s ok for this time!!!!

Beautiful ocean views away from the hustle and bustle of Tulum. The room was comfy, the staff was great, and they arranged for massages on the beach for us. Food was decent but not amazing. The pool deck is a little worn down but still nice enough. The beach there is beautiful but not great for swimming. It's about 20 minutes driving to Tulum which we liked but some people may want to be closer to the club/party scene there. Overall a good stay.

The food was decent but could have been better, pool deck is kinda work down, and there isn't great ocean swimming (although the beach is beautiful in that area).

It was truly a 5 star hotel. The ocean view from the pools and restaurant and immaculate. The breakfast was delicious and there was fresh orange juice and lemonade. For a small restaurant, they have lots of options and the food is tasty. The staff were all very friendly and helpful. The rainfall shower and personal pool were my favorite. You also only have to walk 7 minutes down the beach to comfortably swim.

The alcoholic drinks were very watered down. We’re both normally pretty lightweight, but we had multiple shots of tequila from the hotel bar and were barely slightly buzzed. The cocktails are delicious but we’re sure there’s little to no alcohol in them.

loved the design,super instagrammy. service was good, restourant was good, huge lizards on the beach was so cool, pool in my balcony and 2 pool putdoors. all was good, friendly stuff.

probably the pool water could be cleaned better, was very chemical. maybe it was a bit deep - far driving, at night. but in day time was fine, liked to look at different properties.

This is my 2nd time staying at this property and it's so lovely & the food is amazing! They are pet friendly & don't charge a pet fee*** This stay they even provided pet beds & food bowls for our 2 pups, such a nice touch. Rooms are equipped with everything you need. I love the bathroom with the rain shower & the fantastic smelling toiletries, super comfortable king sized bed. There's also a safe, expresso maker, refrigerator, iron & your own private plunge/swimming pool. It's off the beaten path, but who cares about this if the club scene is not your thing. If you need to relax, this is your place. I highly recommend!!!

The beach isn't swimmable unless you swim way out due to the rocks, but the hotel has several pools to cool you off. I walked down the beach & there's pockets you can swim in. Don't let this detour you from staying at this wonderful hotel. You will enjoy it!!