The building and location were stunning. We couldn't believe it for the price. The swimming pool was a great asset with a lovely view - although we didn't find the time to use it. Very helpful and friendly staff. Lovely breakfast in the beautiful courtyard. We were able to borrow towels to go to the cenotes! The aircon worked well which was much appreciated in the extreme heat. There were water coolers to refill our bottles dotted around the place. An interesting painting on our wall.

Our bathroom was tiny and a bit mouldy but still usable. Our room was quite small but the building was so extraordinary that it didn't matter.

This was my second stay at the Caribe. I enjoy its location. It’s on a small plaza so it’s entry is off the street. It enjoyable to come out the front door and enjoy a cup of coffee from the Starbucks next door. The roof top pool is wonderful in the afternoon after walking the city streets. The staff is helpful and keeps you comfortable during your stay. There’s a restaurant in the hotel for those who’d rather not venture out goe breakfast and dozens of restaurants nearby to choose from. The showers hot, the beds comfortable and the Wi-Fi acceptable. It has a nice garden in the center of the hotel.

It’s an old hotel and the ground floor rooms can be musty and dark so opt for an upper floor room. It’s worth the extra $. There’s only 4 deck lounge chairs.

The hotel is charming, with a beautiful garden and a very refreshing pool upstairs, shaded in the afternoon which was great because it was a very hot day. We would have loved to stay for a couple more days.

The check in process, if you are driving, is a little complicated. You have to go to the hotel in-person first, leave a deposit and they give you a pass for the parking lot. That all sounds great but there is so much construction going on that it took us an hour to be able to find a spot to park for a second near the hotel and run to the reception to leave the deposit and get the pass. It would have been better if the hotel would have given us exact directions (which streets were open or where to park when the main streets are closed) or if they would have been a little more flexible about the process. But in the end it was all fine.

Perfect location, close to the cathedral, grand plaza, and governor’s palace, and many restaurants. I had breakfast only at the hotel, so no comparisons with other places. The food caused no trouble to my stomach, so the kitchen had good hygiene. But the table cloth was worn out and should be replaced. The quiet courtyard was a plus.

Only two hangers in the closet! Need at least five per guest. The room had AC on but still smelt moldy. Bathroom was clean but small and had a step which was hard for someone with knee problems.

Classic courtyard traditional hotel surrounded by a small square in the Centro Historico. Close to everything - from the grand Paaseo Montejo, restaurants, the bus station, shopping. Calm, quiet with nice pool. The square has a nice restaurant, tables for a drink at the edge of the bustle, good ice cream shop and a Starbucks for morning coffee.

Rooms are small, and dark (light is from the inner courtyard). Water pressure was uneven.

Location and staff were brilliant. The bedding and towels were changed every day. Fresh bottles of water in the room everyday. Staff were always friendly.

Pool side sunbeds were not great. There was only 4 and 1 was cracked in the center and they were all mixed. Would be nice to have a bar.

Location in the central historic area. Access to lots of restaurants, tours and sights within walking distance. We were able walk to and from the Bus Station. Hotel Caribe is an older historic hotel, situated on a small square/park. It has three floors, elevator, rooftop pool, fresh water filling stations on each floor, an open garden courtyard than is seen from all floors. Because room doors were inside the building, it was quiet at night.

Nothing I can think of

The location is the best in centro, perfect for walking everywhere. Park Hidalgo was beautiful right outside the front door. Breakfast was delicious, the service was excellent, and the coffee was outstanding! This hotel has so much charm, yes it’s a very old building and the rooms are not huge, but we had everything we needed. The hotel was clean and the gardens were gorgeous. The staff was very helpful, and friendly. The pool was perfect for a quick swim to cool off in the afternoon. The bed was very comfortable. We asked for more pillows when we arrived and they were delivered to our room in less than 10 minutes. I would definitely stay here next time we visit Merida.

The rooms could use a refresh, a coat of paint goes a long way.

Beautiful hotel, great facilities and brilliant location.

The undersheet in the bed was plastic and while I understand why this is, it made it harder to sleep and if you rolled over at night there was a lot of noise. But a minor issue that pails in comparison to how great everything else was. Oh, and no hot water.

The location was amazing! The staff was very helpfull helping us with the parking and gave us extra pillows when we asked. The staff was very friendly,breakfast was amazing. My family and I really liked how center the hotel was we were located right infront of a plaza and one block away from the main plaza and 2 blocks away from santa Lucia plaza. During our stay they would close the street and had venders and resturants set tables outside to eat and enjoy the night. I would recommend this hotel for anyone that wants to feel like a local.