The cleanliness of the rooms , living room , kitchen and especially the toilets . I just love the eating table with a cute beautiful flower vase .i felt so please and satisfied with the room . It was worth of paying for the apartment . I just enjoyed my stay for the night . Great work keep it up . Hope I will get a nice room on my next visit

Well the parkings but Iam Algood with the property . I might keep booking the rooms in future whenever I come to stay for a nights in Rotorua

Property was as pictured and had everything we needed. Smart TV was awesome for relaxing in the evening to a movie. Very comfortable and cosey. The staff were super helpful and accommodating especially since we did not account for the rain and they dried our wet clothes for us, we were very greatful. Perfect for family of 4-5. We had our teens with us who loved their own space. Was also able to do a late checkout on request so fantastic!

Could not use the spa pool as it was raining and the roof over it was very leaky. Not covered enough. Would have made our stay a 10/10

Room was spacious and very tidy for 6 of us. Beds were comfortable, except for the sofa bed, but that is expected. Staff were very helpful and friendly, they were very accommodating and were always there to help. Location was good. Carpark was plentiful. Had hot tub, but did not use.

Laundry did not look very clean, did not use. Carpark was tight in space. Room had a strong floral-like smell, which is quite overpowering. Otherwise, nothing major that ruined our stay.

Ok so it wasn't the Ritz, & the parking was a challenge, cos of the Shit parkers staying there & the overgrown trees, but the beds were comfy, the bathroom was large, the downstairs kitchen/lounge/bedroom was sufficient, & the upstairs bedroom minimal but nice, & the spa area would have been awesome if I'd got the time to use it 🙁

I have travelled a fair bit, and would say, hands down, the lady who manages this hotel was the most friendly, warm and solicitous host I’ve encountered. Such lovely service really made our stay a pleasant one.

Always love having our own private spa, the beds were comfy with lots of spare bedding, the room was clean, and the manager was very polite and attentive.

"Quiet time" hours in your policy need to be adhered to & dealt to accordingly. Had to rise early but next door neighbors were loud all night till wee hours of the morning.

My family and I stayed overnight in this motel and it's worth the value. The place maybe a bit old but we had a comfortable sleep, our room was clean, the spa pool was a bonus ( kids loved it! ), and the manager was welcoming and helpful. He came to help us with our sofa bed putting on a nice foam mattress, fitted sheet, blanket and pillow. He also gave us extra towels. We had a nice, simple dinner as there's a kitchen and cooking facilities included. The parking and wifi is free too. The motel was also pretty close to the city central and most shops. I am definitely coming back for my next family trip! Thank you 😊.

Location was perfect Room was large for a family of 5 Had a spa Place was tidy Cheap Staff were lovely Was nice and warm Late night check in

There are some areas that could do with a clean, like the shower head, taps in bathroom and on the spa, there could be some general maintenance that could do with some attention

Staff were really, really helpful and friendly. Every request was granted and they checked to make sure you were happy. The spa was outstanding

Some of the things didn't work (little lights) and the gas heater. But we were given the option to switch rooms or have another heater in our room, which we were happy with.

Very clean and neat. Friendly and welcoming host. Would prefer if rice cooker was available for us who would love to cook. Otherwise great place to stay. Highly recommended.